I was bullied into purchasing warranties I did not want. And they make you think you are getting a better deal than you really are. All they did is come up with phony numbers to deceive me. Could not sleep last night because I have no idea where I will come up with money to pay sales tax on the warranties.
I am not one to complain or leave negative reviews, however if I could leave -10 stars I would. First of all I went in because they sent me a letter wanting my blue Kia Soul, then I got a phone call saying they wanted to give us a great deal so they could get the Soul. I went down Satuday and talked with them but was honest that my husband would be the one making decisions so the manager told me to come back Monday because they had to hit 200 car sales and to bring my husband and we could get the numbers right and get me into a new car. When we went in it took 15 mins before anyone even spoke to us. That's fine they were busy so we sat in the waiting area for another 30 mins. Once we were able to speak to the girl I had spoken to Saturday she said she would get the manager and come back. 15 more mins rolls by nd I look behind me only to see all the them in the sales managers room eating pizza. We waited at her desk for over 35 mins until I finally had enough and we walked out. My husband hungry and pissed by the wait and waste of time opened the door and told them to enjoy their pizza among other things and we left. Only then did the lady come out and ask if we were just looking at cars and the manager was on his way. She even asked if there was a time that would work better. NO we won't be back the time that worked was an hour and a half ago apparently pizza was more important than the sale. We will be heading over to Dodge for our business unfortunate for H&H as we would have been repeat customers. For those at H&H I am Shawna Aitken just haven't updated my email.
Sam Sadiq is who you want to spend time with at HH KIA. Sam is truly only concerned with trying to help his customer's and what is best for them. Even if the right vehicle for you isn't in stock today, stay in touch with him and it will eventually work out
Awesome Experience! Casey was great & found me the perfect jeep, and he went above & beyond to get the best deal for me. Highly recommend Casey to anyone looking for a vehicle.
I bought a car from them and had an issue wi th h some extra costs but the handled it in a professional manne .
I like the way Sam explained how every thing works in the car my son test drove. We weren't rushed or pushed into buying it like most dealerships do. As soon as we're ready we will go back to buy the Kia Optima that my son chose.
Great service all around, thanks for getting me into a car!
We had an unconventional experience here at H&H Kia but we ended up getting the exact Telluride we wanted and we love it. Thanks to Alvin for all his help through the process!
Went in to just look! I wanted to see the Niro in person. Avril was great! I now am the proud owner of a Niro Touring. Kyle was great and answered my leasing questions. Thanks!
Keith was professional and so easy to work with. Great guy and great company.
Chris Risling is Da' Man when looking for your next new or used car. Get the car you want with no hassle, no issues ! Ask for Chris AKA" Rizzo"
Excellent customer service from the service department.
I went in for an oil change was greated upon my arrival we discussed what I wanted done . I waited in the nice new waiting room while they did my service. Everyone that I had contact with was professional and they did a great job. I will re returning to H and H Kia again
Alvin and H&H Kia have been great and made our car buying experience easy and sort of fun. Great deal, awesome car. Thanks humans!
Noz did a great job with helping me get all set up with my Soul. Very happy with it and glad I was able to work with him.
Dan was super friendly & worked a great deal for me with Stan & Blake. Super excited about my new ride!
Keith was awesome! Even found my AirPods that fell out of my pocket
Very friendly staff. Was very helpful in getting me into a brand new car. I wish that I came here first instead of going to a "by here pay here" dealership.
I want to preface this review by first saying that I enjoy my Kia and this has nothing to do with the actual vehicle.
I have had the worst customer service experiences at H & H Kia. I experienced horrible customer service during the purchase of my vehicle and the terrible customer service continues every time I drop off my car to be serviced. During my most recent experience I had to take my vehicle in 4 times before it was repaired correctly. All the customer service manager did was make excuses and tell me how this is not actually an inconvenience because H & H offers free rental cars. Really!? You're right, driving all the way across town during rush hour between full time work and full time school at night is not an inconvenience... Then she acted like they were doing me a favor by "fixing my car for free" even though it's all under warranty. Never once did she acknowledge my frustration or apologize for the situation.
DO NOT BUY YOUR KIA FROM H & H KIA.
I bought my first Kia today. It's a Optima, which is not anything close to any car I've owned. Much to my surprise I absolutely love it. I told my salesman Sam, things I liked and he said " I've got the perfect car for you". And he was right. It has everything I wanted and more. This was the most pleasant experience I've had buying a car. Thanks again to Sam
I purchased a car at H&H Kia because Casey was there. I have experienced some unpleasant things with the manager, but Casey did his best to help out. Two thumbs up for Casey.
Go see Ethan. Super good guy. The whole team is helpful and accommodating
Sam was great to work with and I love my new Telluride!
I have no idea how people are giving this dealership 5 stars! Maybe they didnt work with Randy Edwards who called me in and told me I had been approved and how much down but after I gave him the down payment then tells me he needs double. I know this may be the nature of the dealing with salesman but I have been placed in a bad situation due to this payment. The money still has not been placed back on my card so I was not able to continue searching for cars this weekend and this CRIMINAL RANDY EDWARDS has the nerve to say to me that if I come up with the other half to call him. I will tell everyone I know to never use these Liars. Next time just say we have not gotten an offer but we would like to take your money to try to squeeze out all the money we know you are hiding!
Jerrod, Kurt and Chloe were very helpful, responsive and informative throughout the sales process.
Had a great experience buying form H&H Kia! Keith was great in helping me find the car for me
Top Notch Dealer in the Omaha area, very very happy with my overall car purchase. The Sales Manager I worked was Mr. Sam Sadiq and he has extensive knowledge on the cars and have provided valuable guidance throughout the transaction. Thank you much for making a car purchase a smoother experience !!
I definitely recommend my friends and family to purchase car with this dealership.
Sam Sadiq did a great job assisting me with my first car purchase. I was new to the KIA brand, so he did a great job of introducing me to all that my new car had to offer. Michael Bolton helped with the financing and did a great job of making sure I understood what I was signing. Thank you guys for the great service!
Avril and Jorge were very helpful and really helped me find something that work with my budget.
Shawna was absolutely outstanding. She helped get meinto a great car a the price I wanted. She worked her magic. Thank you Shauna!!!
These guys came through to be an amazing group of people that really do care about their customers. Here I am in an amazing car that I love with affordable payments! You guys truly have my respect and future business. Thank you so so much for understanding! Keith was my salesman for the 2nd time and at the end the Sales Manager, Rich, him, and of course David B. were all wonderful. Thank you so much for working with me! I can sleep better at night now knowing that I'm going to be okay in my Honda Civic! :)
I came into H&H to just look at new Kias. I really just wanted to test drive one to see if I even liked the Fortes. After test driving it I did in fact fall in love with it. Kris Mortensen was the sales associate that came out to help me. He was very friendly and not pushy like some sales associates can be. Then came the financing end of the deal. Andy the sale manager came to make the process a little less painless as thy could tell I was not keen on this part of the deal. They really worked with me to get me the best deal. I am really glad that I came into H&H when I did. The whole experience was less stressful that I would have imagined. Thanks Kris and Andy for the help.
They obviously didn t want a sale. We were there for about 45 minutes and no one asked if we needed help or had any questions.
I bought my new Kia Optima from H&H about 2 weeks ago. Overall, good experience when working with H&H. It took a total of about 2 1/2 hours from the time I drove on the lot, to the time I drove off with my new car. Pretty good timing if you ask me (may have helped that it was 5p on a Friday...). The service was good overall and they worked out a good deal, included everything I wanted and provided great financing. Also, they got my new car right in (the following Wednesday) to get the remote start and window tint taken care of. I love my new Kia Optima EX! Thanks to H&H Kia and Duane!
Car buying is never fun but if you go to HH Kia with Diego it will be:)
Bought a used car and had a great experience with H&H Kia and my sales associate Malik Sams. Friendly, professional service and very helpful! He followed up with me days after the purchase to make sure I was all good. I did have an issue with a slow leak in one of the tires, which I discovered just after the purchase. Malik helped me sort it out and I was able to take it into their service department - they took care of it free of charge, no problems! Their service department was just as friendly as their sales staff - great customer service experience!
Malik was great to work with and highly recommended.
I was very happy with the service Randy provided. I was searchibg for a cash deal and he worked with me until we found the perfect vehicle. I love my Yukon.
Sam was a phenomenal sales consultant. Very kind and understanding and sold me a Kia Forte for a good deal. He was very reasonable and went over things clearly as this was my first time buying a car. If you need help finding a car within your price point ask for Sam!
Big thanks to Jordan for teaming us up with Sam for a great new car buying experience! He made the process seam seamless and answered all questions to make sure we were happy with the decision we were making. Thank you!!
Diego was great to work with. He made the buying process great!! I would highly recommend this dealership to my friends and family.
Chris Vaughn was really great to work with. He made the entire process very easy and not overwhelming. I would highly recommend working him.
Avril was awesome to work with and very patient with us through the process
awesome time buying my new car, thanks,Alvin and Chloe!! Loving it!!
My experience with Shawna and Bo was amazing. They were both so knowledgeable friendly and helpful. My Bluetooth disconnected and I went back up to Kia H&H and Bo was so amazing. He came to my vehicle and showed me step by step and answered all my other questions as well. The finance team was even helpful in explaining everything in a manner I could understand. I can't say enough about this amazing team.
My experience at Kia was great!! From the minute my daughter and I walked in we were treated with kindness and respect. Keith A, the salesman was wonderful, he walked us through the whole process making us feel important and not just another sale. I would recommend him and H&H Kia.
The overall sales experience was as expected and I have no issues with the initial service. However after purchasing a brand new kia sorento my significant other (who was the purchaser) asked the salesman, Malik, if the vehicle had a flex fuel engine. His response was a very definitive yes. A couple days after the purchase the vehicle was driven to the Chicago area and refueled once with E85 fuel. Shortly after the check engine light came on so we contacted the service department for advice where they immediately informed us it is not a flex fuel engine and should be taken to a dealership service department as soon as possible. They also informed us that any potential damage and even the cost of checking for damage would not be covered by the warranty. I will attempt to resolve this issue with the dealer, and because their uneducated salesman was the direct cause of this situation its incredibly unprofessional and if they refuse to help with this legal action will be taken. This review will be updated once the issue is resolved, and based on their actions possibly removed.
Update: Though some minimal communication has happened, and promises have been made, your manager was unavailable to talk to the dealership the vehicle was taken to which resulted in us paying out of pocket. We are expecting a reimbursement.
In addition the man who took care of the paperwork and claimed to be knowledgeable about Illinois' tax and registration requirements is obviously just as uneducated as the salesman. We paid our sales tax to H&H yet upon trying to register the vehicle in IL we are informed that the tax has not been paid and we will again need to recover the money from H&H or pay the same fee a second time. You're staff is clearly undertrained, and the service and communication in the event of issues is horrendous. This experience has left a very clear understanding of the dealership and H&H as a whole. Its is in fact places such as this that have led to the common stereotype of car salesmen.
Sam was super friendly and helpful! He was extremely patient and didn t mind waiting or assisting us with additional questions we had. I will definitely recommend H&H Kia to others in the future!
Thanks Malik for making my first experience at H&H the best! Jorge did an awesome job getting me the best deal he could. Loving my new Sorento!!!
Everyone at h&h kia was wonderful, especially Milik, he went beyond to help me with features.
I worked with Sam Sadiq today and was very pleased with his hospitality and knowledge on vehicles. Service was 10/10! He really worked with me and was honest about the best routes to take for buying new. Truly grateful that he ended up being my salesperson! I was able to trade in and leave the lot the same day with a new 2020 vehicle! Super excited and happy with the service. Thanks Sam!
Sales team was very nice and professional. I had called the day before to make an appointment to test drive a car before driving up from Kansas City, but they sold the car an hour before my appointment. They still worked hard and found me a car in my price range that I loved.
It was so easy to buy a car and walked out with a key in my hand on the same day
Jeremy was great!!! Very helpful and got me into a beautiful car !!!
I have been doing business with HH KIA and find the service excellent and fair
Keith was very helpful. He really went to bat for me and got me a better deal than anticipated!
H&H Kia takes the time to satisfy all of your desires when shopping for a vehicle.
I worked with Monty A, and Randy E. Both were very good guys. Very easy to work with, and got me the payment I wanted. I highly recommend them both.
This was my first time purchasing a brand new car and the experience couldn t have been better! Our salesman Sam S. made our experience smooth, pleasant, and he kept in touch making sure we were enjoying our new telluride. I will definitely recommend this dealership to anyone looking to purchase a vehicle.
Great dealership very knowledgeable and helpful staff was a very easy car buying experience. Power salesman Royce was on a straightforward and got us into the vehicle we wanted for the price range we could afford
Keith was like coming back in to talk to an old friend. He remembers us everytime we stop in for anything! He is enthusiastic and upbeat which makes us totally at ease. We knows what we like & we trust his judgement. We love working with him!!! Best experience ever!!!!
I was very happy to find a sales person who listened to my needs and was not pushy at all. Brian M. was our sales person and we really enjoyed the experience at H&H Kia.
Keith is a straight shooter, no time wasting salesman. Appreciate that 100%. SRonning
Keith Alexander - Great person to work with. Friendly, Candid and Follows Up quickly and with a smile.
Shawna was/is absolutely wonderful! She was so great with us!
Ethan did a great job accommodating all of my requests and needs. Very helpful, very informative and knowledgeable. Generally just a nice guy! Went out of his way to bring 3 different vehicles to me to test drive! Awesome experience!
Malik Sams is a great salesmen and a very good listener. I recommend purchasing your vehicle from him because he will find the right car that fits your lifestyle and budget! I am loving my 2020 Kia Sportage.
Nothing but good props to Noz for his exceptional customer service. I didn t know much about the Kia s vehicles and it s features and great warranty coverage. It s was pleasure working with you and thank you! I will definitely recommend everyone to you for sure.
Very pleasant experience buying our vehicle. Monty was personable and knowledgeable and very patient with our kids.
Our salesman was great. He and the finance guy stayed well past closing time so we wouldn't have to make the drive the next day. Couldn't ask for a better experience.
I got a car from H & H Kia at 84th & F St in Omaha, Ne. Chris Risling helped me get into a great car. He was so friendly, nice and explained everything to me. If you are looking for a new or used car, I suggest you go to H & H Kia at 84th & F St in Omaha, Ne and ask for Chris Risling.
Chris Risling is the guy you need to see if you in the market. He s honest, fair and really listens. He s cares about his customers and isn t the typical pushy car sales person. It s nice having people you can trust when you need help. Don t waste your time with anyone else!
Diego makes the Buying experience fun and painless, thanks!
Thank you Noz for your professional skills you sold me the car she love it. it s was pleasure working with you
It was the most pleasant car buying experience I have had. I've bought a lot of cars in my life and justin made it awesome!
Avril Merrified helped me lock in a great deal on my very 1st brand new car. Thanks Avril! Shawn Stover
Sam is a genuinely friendly person who was not only knowledgeable but very accommodating without being the least bit pushy. I would highly recommend asking for Sam Sadiq!
H&H Kia was very professional. They even at one point made a mistake with the numbers and professionally handled it and made it right without hassle. I have purchase two vehicles from them and both times their entire staff handled things way above standard. Service department is great, customer service is great, sales department is great, finance department was great. Very great dealership that is obviously properly managed.
Sam Sadiq was highly friendly and made our car buying experience wonderful
We had a great experience at H&H Kia. We would recommend them to friends and family! Tim Waterman was great to work with and got us the best deal on our 2019 Kia Sedona!
Pretty nice dealing and service. Evan they pick me up from the airport. Recommandable.
Monty Avilez and Ethan Anderson were by far the best car dealers I've ever had the pleasure of working with. If you're in the market for a Kia I recommend either of these two. Instead of feeling pressured like most car salesman, I feel like I was shopping with a friend that wants to make sure you get what you desire. Wish I could give more than 5 stars
Randy a Edwards did an excellent job of working out a lease deal for a Forte! The process did take almost 3 hours...I wasn t expecting the process to take that long. The finance person who completed our lease wasn t very personable, but he did get the paper work done.iverall, we were so glad to walk away with a brand new car!
Great customer service. Helped me find a great deal as well as understand what all I'm getting into. First car for me, so had quite a few questions that were answered.
When nobody else could get me in a vehicle, Keith was the only one. Thank you Keith. I am in a brand new 2016 Kia optima.
