H.B. McClure Company Reviews

My furnace stopped blowing hot air. The service technician came out and fixed the problem in 45 minutes. Steve was polite, professional, and efficient.

Try, just try to get a straight answer on the phone from their non-plumber lady that answers the phone about a ROUGH estimate quote for a simple drain snaking from this company: $400 to $600 for a simple snaking!! They have a pricing scheme that is convaluted, complicated and, frankly, insulting.

Service techs from McClure are routinely excellent. Appointments are made efficiently, they show up on time with advance call, use protective booties every time they walk in the door, and take the time to explain in detail what they find. You might be able to find another HVAC service provider that is a bit cheaper, but you'd be taking a risk on quality of service. I know when I use these guys they're going to do quality, reliable work.

We had H.B. McClure service, clean and check-out our gas log fireplace. The service technician, Martin Deimler, was very courteous, thorough and professional. He took time to explain various aspects of the gas log operation, set up the remote operation, and provided valuable advice. He did an excellent job! I also purchased a quality carbon monoxide detector from him during the service appt. We are very pleased with the service provided.

Service response was excellent...same day of call. Heather was quick and informed me that I would not be responsible for any charges since my call was related to a previous service call 3-4 weeks prior. Brian our service tech was very efficient spending over 2 hours going over both the outdoor and indoor units of our heat pump and explaining everything in detail. He also provided me with information essential to my decision relating to estimates for eventual replacement of my 20 year old heat pump. A great customer service oriented team that will be part of my decision-making relating to replacement of my split system.

Our floor clock was still chiming the hour when the service truck arrived. The technicians were masked, bootied, courteous and very efficient in their work. We are quite satisfied.

Marty was helpful, curtious, and pleasant to talk to. He did a nice thorough job and talked to us about any changes that may be needed.

Brian Withstood severe cold weather (4 degrees) to perform service on two of my heat pumps, taking the time to perform a complete examination and recommendations. He was fastidious in cleaning out the drain tube from my humidifier which was nearly totally blocked from sludge.

Scheduling was easy, fast, and friendly. Our technician, Chad, was friendly, efficient, and even cleaned up after the work was complete.
I was very impressed by his work, and would absolutely go through HB McClure again.

Great company. Technician are professional, on-time, and respectful of my home and my time. Been a loyal HB McClure customer for over 15 years.

The technician, Earl, was courteous and professional. He worked quickly and answered all my questions. He also wore a mask and observered social distancing requirements. I appreciate that a great deal. I am an asthmatic.

Very knowledgeable tech, excellent explanation of our HVAC system and how best to maintain.

Love the folks at HB McClure. From ease of scheduling, great communication prior to and after the service is performed, friendly and smart technicians (Tom Waller has been fantastic), and overall quality service, you cannot beat HB McClure. Highly recommended.

Can always count on McClure delivering my oil at right time. Don;t have to keep track of it. They do.

Excellent customer service from HB McClure technician Guy Gibeau

My wife called earlier this afternoon and we were able to have a technician come out the same day. Earl was polite and professional. He addressed our concerns and was thorough in his check and since he couldn t resolve the issue right away, he scheduled for a follow up.

Jason was informative and professional, I want him back for all future maintenance!!!!!

Excellent service: thorough, efficient, prompt. As usual when the McClure technician is finished, I feel that the house is in better and more reliable shape.

One of their technicians came to my house to fix my furnace. He worked in a logical and professional manner and was very personable while doing it. He did what was necessary to make sure we were well taken care of before he quit for the day.
Thank you Martin for representing HB McClure Company in a way that promotes confidence in the company.

Bryan did a perfect job replacing the burners for our propane furnace.

Josh, was right on time. He did everything he could to avoid a mess inside my home. He found a sewer drain clean out outside and used that to enter the sewer line. It took a while it had not been opened in over 50 plus years. Found the problem. But have to come back two days later with a bigger machine. Kept me updated all along the way of his progress and showed me what he was seeing on the camera. 2 days before Christmas. What a messy job. Josh deserves a raise. Lets hope its not too expensive to fix. But I want it fixed right the first time.Josh agreed.

Got an appointment to service my gas boiler quickly and service technician Keith was efficient and courteous.

Nice guy. Showed up what was wrong amd gave a decent quote for repairs.

Dwight and Christopher did a first rate job - true professionals. I can recommend them without reservation.

Our furnace hadn't been serviced in quite awhile. Ben took on the challenge, showed my where the problem was, made the repair and suggested 2 fixes where the old equipment was failing. We went ahead with the corrections and now will be able to sleep better at night knowing it is done right!
Ben answered all my questions patiently and thoroughly, in a way that was understandable to a non-furnace person.
We will now go with the annual maintenance program to keep the equipment in tip top shape. Thanks to Ben and HB McClure.

I had recently purchased a property and neglected to check the level in the oil tank. Needless to say the tank ran out of fuel. I called HB McClure and they had a driver at the house in a few short hours. Excellent service all the way around.

The sales guy was excellent, knew his stuff and made his upsell offers without being pushy about it. I was never left waiting for a call or email back for more than a day. I got 2 other quotes and both were significantly higher. The install team showed up on time at 7am and was finished installing the furnace by 2:30. 10/10 would choose again!

Gabriel was a very professional and thorough technician. He was helpful in explaining the way the system worked and took his time to ensure the system was operating efficiently.

I've found their service technicians especially knowledgeable, professional, and friendly.

Very satisfied with the work from this company. Steve was very professional and passionate about his job. Thanks again.

The technician came on time. Was very friendly and has a positive attitude about his job.

We had a clog in our plumbing. They scheduled us in fast and fixed our problem! Would recommend!

Nothing but good experiences with HB McClure. Technicians are very friendly and informative.

On time for annual preventive inspection, contacted before arrival to be sure all was OK to go, thorough inspection for both in hose and outside equipment.

I was impressed with the professionalism and quick response from McClure. The technician was clearly a pro ( 11 years, he told me) and quickly isolated the issue and fixed it . I know this is not always easy to do( we have had other leaks that lasted much longer) but I am glad this one was an easy fix. Scheduling was easy and well done.

I called with a no heat problem around 8 am. Tech came around noon. He found a problem almost immediately but also realized there were several problems, some that existed since the furnace was installed. He spent about 3 hours testing, adjusting, and replacing parts. His goal was to be sure everything was correct with the furnace. I was very impressed that he spent so much time on an unscheduled emergency call. Very pleased with the service.

This company is simply the best. I've dealt with them since the 1980's and they still continue to provide unprecedented excellent service.

HB McClure Co. stands behind each service 100%. Every time I have use HB McClure their work has always been done professionally. I would highly recommend them for any HVAC or plumbing issue or need!

Excellent and professional service that was remedy in a timely and efficient matter.

For several years I've requested Tom Waller for the yearly maintenance of my heat pump/AC. He is always very courteous, professional and highly informed. He has my total confidence to keep the unit in top shape!

I called McClure for service on my HVAC in Camp Hill. McClure comes out, says the system needs to be replaced for $15K. They even argued with me how the system was "beyond repair." I got a second opinion. Repaired with $20.00 start/run capacitor. Beware.....their service guys want to sell you new systems. Not fix. They are a big company ponzi scheme!

Driver was professional and friendly. Taught me some things about my small propane tanks.

technicians were thorough and explained their approach and the results of their findings. Quite satisfied with their efforts.

Excellent service, truthfull and very helpful with services performed. Answered all my questions and provided recommendations without being pushy with them. Professional, neat, and careful with my home while doing the nessary work. Highly recommend.

Exactly on time. Thorough scheduling, process, and follow-up. "Gold-shield" easy. We've enjoyed our heat pump and McClure experience for many years.

They provide reliable automatic fuel oil delivery at a competitive price.

This was my first experience with HB McClure. Both individuals who cleaned our dryer vent were professional and courteous. Everything was neat and clean before they left. They explained the service completed. I appreciate the care and service they provided my home. Great job!

HB McClure has fixed my a/c, replaced toilets and a hot water heater over the years. They always do a great job. It is a very trust worthy company. I will always call them for electrical and plumbing issues. I have seen their service trucks at a lot of my neighbors homes too. Great service with good pricing.

Right on time. Courteous. Completed work quickly and efficiently. Very professional.

Great customer service by James. He explained everything in detail, was enthusiastic about his work, and most of all, reprogrammed my thermostat. For an analog guy like me, that made my day. James is also personable. Highly recommend.

Nothing like suddenly having no heat or hot water the day before a polar vortex comes along with a snow storm! I called in a panic and Heather was absolutely fantastic. She was kind, patient, caring and helpful. She sent someone over right away and it wasn t long before we had heat and hot water again. The guy who came to help was also super kind, knowledgeable and professional. If you need an expert, especially in an emergency, definitely call HB McClure!

Your Tech Bryan Nickel was outstanding! His maintenance and inspection of my heat pump was very thorough and he found a problem before it became a serious issue. He also clearly explained the issue in easy to understand terms which I could understand. Great service overall!.

I use HB McClure for plumbing/electrical/heating/ac. Strongly recommend them. All the techs are knowledgeable and the office staff is helpful.

Logan was a nice, respectful young man. He went about cleaning my oil burner and making sure it was in good working order before he departed. He was thorough and left no mess. Good Job!

I ve been a McClure customer for over 28 years. And really been very happy with their workmanship. Some people say they are expensive but when you want to quality work you have to pay for it and that s how I feel about it. Would never go anywhere else but McClure.

Excellent service, professional ability and attitude!

Explained issues with my heat pumps and provided options. Did not pressure me to replace the parts. Very courteous and made sure that his work area was as clean as when he arrived.

All of the employees I dealt with were courteous and knowledgeable. The installation was quick and efficient and the quality is great.

I had a new furnace and A/C unit installed last November 2017 . I was very pleased with their professionalism and knowledge. The price was reasonable plus they were able to offer me rebates at that time. There was a minor correction to the system that had to be made this summer. Customer service was very quick to follow up; overall, I was very satisfied with HB McClure.

Thanks to Robin for quickly getting me same-day service on my kitchen sink and hot water heater. Dillon was very neat and explained every step he and his associate did to solve my problems. See you in October for the heating check-up!

Chad was very thorough and very pleasant. He was friendly and did a great job. He came out after hours from about 45 min away to help me with a leaking pipe behind drywall and got it done beautifully in no time.

Had a great experience with this company and their technician Steve Straining. He was very professional and thorough. Went above and beyond. Highly recommend and would use again.

Derek is an excellent technician and I m so happy you have him on your HBMcClure team! He is very polite, courteous and knowledgeable about the heat pump that is install at my residence.
It was a real pleasure having Derek as the technician assigned to service my system!

RESIDENTIAL SERVICE TECH BEN WAS COURTEOUS, RESPECTFUL, AND CUSTOMER FOCUSED....EXTENDED GOLD PACKAGE PRICING EVEN THOUGH MY PLAN HAD EXPIRED. NEEDLESS TO SAY I RENEWED MY PREVENTATIVE MAINTENANCE PLAN. TOP SHELF. THANK YOU

Woke up to no heat on Thanksgiving. Called McClure for emergency/holiday service. Got a call from the tech Mike within 10 minutes and he was onsite in an hour and completed service in an hour. We have always had excellent service with HB McClure. Thanks Mike.

Complete water heater replacement. In spite of unexpected issues, Nate - our tech - was spot on, professional, and worked with us to make sure we got the best deal with the needed service. The entire team was professional, worked hard to make sure the job was done correctly, saved us from potential disaster, and we're thankful they came to our rescue. Will most definitely consider HB McClure our go-to for all of those home repair needs in the future. Keep up the great work.

Honest appraisal of issues, fair prices, great service

Technician arrived on time. He explained what repair was needed and told me the cost. Repair was done very quickly. I was very pleased with this service call.

Dan was great, walked me through everything he was doing and explained the issues. Work was done well and now have quiet heating! Great experience and would recommend

Technician was considerate, thorough, neat, and knowledgeable. He left everything as he found it and cleaned up well. Very impressive.

Did a good job, with me working from home I never knew they were even here. Thanks for the good service.

From start to finish, it was a pleasure to work with the fine people at HB McClure. The technicians (Josh, Dwight, and Eric) who came to work at my father's property were courteous, respectful, and knowledgeable. I highly recommend this company and will do business with them again.

As a small business it's nice to be able to trust and rely on a HVAC company to keep my business going without worries.

Tech was very knowledgeable, courteous and friendly. Explained everything that I asked about. Cleaned up the work area and wore over-boots to protect my floors. Definitely a keeper.

Had a humidifier installed did a very professional job.

The tech was quick..and my hot water heater was back up and working quickly!! Best bang for the buck too!!

Had a plumbing issue related to a toilet mount. Tech was scheduled for the very next day. Arrived a few minutes early but called first. Kept a good distance and wore protective gear (as required due t Covid-19). Diagnosed and fixed problem very quickly and installed durable materials so repair will last. Dwight Wolf was very knowledgeable and friendly.

Everyone at HB McClure have gone above and beyond for my family & I. They have always been there when needed no matter the time of day. The techs explain everything in great detail & offer help where needed. The office staff has always been kind, caring, & helpful in answering any questions & working with me on my bill.

I had an old steam boiler which other companies tried to service but couldn't McClure serviced it and I have used them for years. I recently bought a new boiler from them. They are great to work with. Employee owned--it makes a difference in the quality of service.

The tech was very respectful of my home and took precautions with the virus and was prepared with a mask. I had no concerns with him doing the maintenance at this time. Thank you.

Needed a new toilet placed in my master bathroom. Called them on a Friday and it was installed on the following Tues. Quick response to my initial call, the technician arrived on time, completed then task in less than an hour, with removal and disposal of my old toilet and installation of the new one,, he cleaned the area after he was done. Perfect!

We could not ask for a better 1st time with the co. Jake Casher we would say went above & beyond Helping with any questions we had & getting us started !!! ~ 09/30/2019 Install date Dave & Nick we couldn't ask for anything BETTER !!! Thank You so much ....wish MORE co. where like THIS !

Worst experience ever. I got on the phone with a "sales" guy there and told him I needed an estimate for plumbing work. He replied that it would be $99. After a little discussion about this being a bit steep (most are free) he explained it was because they had to send someone out to assess etc. I agreed. Well, a guy comes out to look at everything and says he'll get back to me with an estimate. I say, "ok." I then receive an emailed bill from HB McClure for $177. I reply that I won't pay that and that I agreed to $99. I then get a call from Todd who tells me that there has been a mistake made and that they do estimates for free. Ok, that's fine. He then says he's going to bill me the $99 because they sent a plumber out. ALL I NEEDED WAS AN ESTIMATE! It should have been free. I was never told this on the first call with these people. I WAS TOLD ESTIMATES ARE $99, PERIOD BY THE FIRST GUY! THEN I'M TOLD THEY'RE FREE! AND THEY STILL WANT ME TO PAY $99 FOR WHAT SHOULD HAVE BEEN A FREE ESTIMATE! I would recommend no one use these people. They don't even know what their own services are and what they charge/don't charge.

EDIT: I should add: The plumber (who didn't need to come out) was a great guy. Very cool to talk to and very nice.

Went to have our tanks that we own filled, and after willing to pay the disconnect fee and for the pressure test we were told that they would not come out because the tech did not want to go through the trouble of having to disconnect the tanks and pressure test it after. Then the rep tried to sell us their tanks because it would just be easier.

Tom W. was very thorough in performing the annual maintenance checkup on my gas furnace and A/C unit.
Discovered a high concentration of CO exiting through my pipe from the furnace that was corrected to within normal and tolerable reading. My A/C unit and furnace are running quieter and working at a higher efficiency
now. Would recommend HB McClure for your heating and cooling needs.

Bryan was very thorough and explained the current problem and recommended solution.

Service has been good but my question to this company would be... Why are your oil prices ALWAYS higher than anyone else s? It s a big market place with stiff competition and seems HB McClure doesn t feel the need to compete. I m looking at SOC for my next fuel order.

We have them on a preventive maintenance schedule and recently we called them about a problem. They quickly came out to fix, $3,300 later they called it a day. They need to have smart phone rules. To pay a person for playing on his phone goes hard against my thinking.

the workers have always been very professional, knowledgeable,polite,friendly, answers all questions.

H.B. McClure technician came today...meticulous work...a top-notch Class A company....they have serviced us for more than 7 years now...we have full confidence in them.

Jason did a great job explaining what he did and appreciated showing me what was done as well.

Additional work was suggested at my regular maint. appointment & quoted at that time. Very quickly, they were able to get the parts and schedule the work. On my scheduled date: they were on time, professional, tidy [they really cleaned up afterwards], and I only paid what I was originally quoted. I will continue to call them for my service issues, for sure.

The job was done very timely. Technician checked it day I called and repaired it next day. His name was Corey and he was very pleasant, explained things to me, had a nice sense of humor and was very professional. The reason I am rating as I did is because I thought it was extraordinairly expensive. The furnace is only six years old. The diagnosis was 20 minutes and the job was less than 1 hour. Otherwise, I would have given Corey 5 stars.