Gwatney Collision Center Review

I ended up having some minor cosmetic work done to my vehicle here because my normal mechanic was swamped. I've heard nothing but bad things and warnings advising never to take your vehicle to Gwatney for anything. About a year ago my mother took her truck to Gwatney to have some engine work done, only to have our current mechanic notice that they literally didn't do anything. On top of that they charged her almost 700.00. When she comfronted them with proof they acted like it was a small mistake and offered to actually go in and do the work. She didn't feel comfortable leaving her vehicle and just took her refund.

Unfortunately I thought with time this may have changed. When I spoke to the gentlemen at the collision center about doing the work on my vehicle he quoted me a price range and stated it wouldn't be any more than the higher price. When I returned topick up vehicle, the young lady at the desk stated it would be almost 50.00 more than what I was told. I told her of the original price I was quoted and she stated she would go and talk to him. She walked 10 steps away and stood in his door way speaking with him about the price of the minor work. He never came out of his office. She then returned and rudely advised that I could pay it that day, or she could stick my car in a bay until I returned with the rest.

These situtions took place at both Gwatney establishments in Jacksonville, AR. My advice is don't take your vehicle to these facilities. People work to hard for there money to be given dishonest service, and swindled for it.

Lastly, the invoice the lady privided me literally had space that said "BS" charge on it. Go figure.

My experience with Gwatney Collision Center was wonderful. I didn't recognize my car. I've been in a rental car for a month but it was worth the wait. My car looks like a new car. I love the work and expertise they put into it.

Dropped off my vehicle for repairs. Efficient and friendly. So glad to see they have a reserved parking spot for Purple Heart Recipients.

I had rear end damage and within a week was back to looking good and on road.. They are Fast... Efficient and Friendly

Staff were no where to be found when I walked in. 5 min after walking down hallways to find an employee, Jeff the manager pawned me off on someone who rediculously over priced all the work seemingly to run me off. Was wondering if it was because I used to work for the company.

Very professional staff and wonderful workmanship! My car looked just like it did before the accident

Very helpful and professional... did a quality job in a timely manner

I just bought a car and it's was the easiest process ever. We knew what we wanted when we made our arrangement to look at the car, we had it in mind what we were willing to accept on our trade in, if they couldn't do it then we had an appointment at another car lit in NLR. They worked with us till we made a deal. We are very happy with are new purchase. It was a truly hassle free. I will start here next time I'm in the market for a vehicle. Thanks Gwetney!

I had a pretty bad car accident last Friday. They got my vehicle late Friday night. That didn t matter, by Monday night they had it taken apart and had an estimate for my insurance. When I called today to make sure I didn t need to do anything Nicole was super patient. She pulled up all the details, explained what needed fixed and had already ordered the parts. She gave a clear timeline and some things that could slow down the car accident repair. I felt total peace knowing she would make sure my Jeep was fixed, safe, and ready for me. Thanks Nicole!