After completing all the required forms online and having a 11:50 appointment, I had to still sit in the waiting room for an hour. It would of been nice for someone to come out and and acknowledge me knowing I had a appointment. Where is the respect for my time because if I had walked in a hour late I wouldn t get seen. We must do better, just a little communication.
Excellent staff. Superior technologists and a very kind and efficient front desk. Absolutely my favorite imaging center where I have returned to many, many years.
Because of their popularity, there is a significant wait time. If you are unable to wait, you can make an appointment at their front desk.
Please remember to wear a mask that covers your mouth AND nose. Thank you!
Wow. Really impressed with the level of care at this facility. I was especially impressed with Mimi and her bedside manner while performing my ultra sound she made me feel at ease and was just a pleasure. We need more people like her in the world. I was telling her that I have been to other imaging facilities ,but from the front desk to the back office I was treated with care. Thank you for doing an amazing job.
It's a really long wait because there's only one tech at night , but the tech himself is outstanding... The front desk and appointment line need to communicate so they don't over book... Other than the wait it's not to bad
I m here on a Saturday and there is nobody around. So if I were you guys, schedule in a weekend and you are done fast.
The people working in the facility were uniformly kind, considerate, animated rather than appearing to be barely aware they were talking to a reasoning, emotionally involved patient. We weren t treated as something to get through. There were no side, personal communications between staff.
So often, the patient is ignored or delayed by staff talking about dinner, dates, their personal concerns while the patient is ignored. That DID NOT HAPPEN AT YOUR FACILITY.
I do suggest that if there is an interruption in taking the next patient or in their current dealings with a patient...address the need for this and assure the patient the interruption will be brief. This is true in the back section also in receiving. The patient doesn t need to be given specifics. Just something like, I know you ve been waiting. I m sorry for the interruption. I ll make it as quick as I can. Saying this with eye contact snd s caring face will lower frustration and let the patient know the person caring for them is aware and cares. When the line is long/slow and at least some of the patients are physically challenged by having to wait in that long or slow line, it would be nice if someone assisted that line or at least let people know that the facility is aware of the long wait and will work as quickly as they can.
I m physically handicapped with extensive spinal issues. Being required to stand there struggling to remain standing even though I was using my cane, was a significant hardship. (My line went past the entrance door, past it and up to the window) Anyone who actually looked at the line should have noted I was struggling and offered to have me sit until it was my turn.
The patient is already tired of long waits/lines. They patient has some degree of stress regarding the need for the test, the outcome and how long they must wait for the outcome.
Unfortunately, patients are prone to take out their stress on that hardworking employee. The patient/customer, is NOT Always right. The focus must be on Giving the patient what they have a right to expect.
I believe in making those small changes will help reduce stress and lower the number of times a patient will act out because of that stress. The changes will help defuse the situation. It s also simple courtesy. I believe the changes will benefit the patients AND the employee by reducing stress and confrontations.
All all was good except, when I filed the first text letting them know I was there they should have sent me an immediate text acknowledging that they got my text. That would have made it perfect. The way it was they did not acknowledge and so I had to just wait in the dark for 25 minutes until they answered and said come in. The gals inside were very kind and thoughtful.
So took my father here for his appointment waited 2 1/2 hours to be seen for a 5 minute procedure like really? I was like okay X-rays are normally quick. The gentleman in the front told my dad he wasn t in the system and my father explained to him he was referred by his doctor so about 3 minutes their going back and forth for the gentleman to say oh okay sir you are in the system. Then an additional twenty minute wait. Like all these staff members and it takes 5 minutes to take an examination. You would think that they would read these post we post. And not only that the front to check in got attitude like I get it you hate your job but don t show it. So dissapointed to have wasted some time here
My first time at this facility. The staff was very friendly, helpful, fast, efficient, people oriented and very professional! They knew their jobs. Also, they were very busy. So it s best to get an appointment if at all possible! Because of the comfortable experience that i had here, i would use this facility again for my x-ray needs. Thanks RadNet!
Walk-ins are welcome, and seen in a orderly fashion. Friendly service all the way around. No complaints from me. Just go in with some common sense, meaning realize your going to be waiting more than 5 minutes, and your no more special than everyone already waiting. Realize that, and your experience will be positive too.
