Green Valley Ranch Resort Spa & Casino

Green Valley Ranch Resort Spa & Casino Review

Reviews 6786
4.4
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L
3 years ago

For one of the Upscale properties it has the Worst...

For one of the Upscale properties it has the Worst buffet period. Only Friday night is a decent time and it's 40 per person. The Monday thru Thursday dinner is Pathetic. No choices on salad bar, tough meat, not Good. And they are higher priced than other Stations. I'll play but no food for me.

J
3 years ago

I bought the Bed and Breakfast package and was tol...

I bought the Bed and Breakfast package and was told where to eat for the deal, but at checkout I was billed an additional $79 and was told they would not honor the package.
So, I paid extra for the BnB package and was lied to and ripped of by the hotel.
This hotel is a scam.

A
3 years ago

Great

A
3 years ago

I went to this place for a business gala and the p...

I went to this place for a business gala and the place was amazing. The staff was very helpful in directing me to where I needed to go. They had many casinos and food options for everyone. Would come again

A
3 years ago

Awesome Bar Tenders! Superb Food! Great views! All...

Awesome Bar Tenders! Superb Food! Great views! All in one place... Excellent parking, shopping, and outdoor venues. Perfect "Happy Hour" deals and reasonable prices. Fun events for locals :) very pretty place!

C
3 years ago

Beautiful property! Took my son for his first vis...

Beautiful property! Took my son for his first visit and he loved the place. (Of course, it might also be because he won a couple of coins.) He's looking forward to spending a weekend there to further explore the resorts amenities. I especially love the outdoor pool area with all the lovely cabanas and other relaxation stations.

K
3 years ago

We were here for a private poker event for the fir...

We were here for a private poker event for the first time. I must admit I was pleasantly surprised at what a beautiful place this was. It offered everything we need in a casino without the crowds of Vegas. The shopping/restaurant mall across the street added more reasons to return.

E
3 years ago

The casino here is great it has all kinds of gamin...

The casino here is great it has all kinds of gaming from table games to slot machines that are just like every other casino. Some pay out some don't. They have a really cool shopping area right next to it with food options as well call The District

P
3 years ago

This was the third hotel my family and I stayed at...

This was the third hotel my family and I stayed at when we took our 10 family vacation. When we checked into the hotel, it was hot and we wanted to hit the pool. The pool closes at 7 pm in the middle of summer. So we went and did other activities. That night the hotel alarm went off at 10:30 pm for about 10 minutes. We were woke from a dead sleep to be told over and over that a message will follow...it never did. This was not an alarm in the hallway or somewhere, they were in each room and extremely loud. The next morning I had to go to the front desk to check out because we were unable to do it on the tv as we were told. I asked the lady at the front desk why the alarm had gone off....I was thinking a guest accidentally set it off. I was told very rudely that they test their alarms late at night...'and that is just how we do it here'. She was not polite or even apologetic about it. I reached out to customer service and also at their corporate site with no response. I have a hard time thinking that a decent place would really test alarms at 10:30 pm. I will share my frustration with friends and family to encourage them to not stay here. I will never return with my family.

e
3 years ago

Host Gilberto is the best. Treats you well and spe...

Host Gilberto is the best. Treats you well and spends time with you. Casino super clean,lots of food options,plenty of slots and what a great movie theatre. Would like to see a light on the back casino lot exit. Scary to pull out

V
3 years ago

I live on the NW side of town and come here whenev...

I live on the NW side of town and come here whenever I'm in the area. Beautiful casino! Dined at the Feast Buffet, it was BBQ night, my favorite was the Beef Brisket, BBQ Baked Beans w/ Bacon & BBQ Corn!

E
3 years ago

Nice

D
3 years ago

I hate to give them 3 stars cause I used to love t...

I hate to give them 3 stars cause I used to love this place, but there was a spill in the food court that no one cleaned up for 30 minutes. I had to put napkins and a wet floor sign down myself. Also, not very family friendly. Everyone looks at people with kids like you just walked into a no kids zone. Definitely want to pick a different hotel if you have young kids with you. The staff was not very friendly or helpful. They all look kind of miserable here. I feel bad for them.

D
3 years ago

I never want to give anyone one star but I stayed ...

I never want to give anyone one star but I stayed in the Tuscany suite which was a nice room except for the fact that it had no hot water maybe Luke warm at best. After the first cold shower we contacted the front desk and they said that maintenance would come and fix it. After the second day with cold showers we called down to the front desk spoke with the manager and was told maintenance would be right up waited 1 1/2 hours no one arrived. Maybe it s too much to want a hot shower but for over $400/ night I don t believe that the water temperature should be an issue. The room did have a nice view.

S
3 years ago

Bingo room employees along with the bartender at t...

Bingo room employees along with the bartender at the 7pm session on 8/3/18 are so rude. Lori who take my payment seemed very annoyed to be at work. She was unpleasant and gave me a lot of attitude when presenting my player's card. The bartender was annoyed in taking my order, did not deliver the drink, and his in the back, when I went over to see where it was. I can't believe locals come here to spend money. Pitiful customer service.

Green Valley Ranch Resort Spa & Casino

Green Valley Ranch Resort Spa & Casino

4.4