Polly Bosworth

Review of Green Valley Ranch Resort Spa ...

This was the third hotel my family and I stayed at...

This was the third hotel my family and I stayed at when we took our 10 family vacation. When we checked into the hotel, it was hot and we wanted to hit the pool. The pool closes at 7 pm in the middle of summer. So we went and did other activities. That night the hotel alarm went off at 10:30 pm for about 10 minutes. We were woke from a dead sleep to be told over and over that a message will follow...it never did. This was not an alarm in the hallway or somewhere, they were in each room and extremely loud. The next morning I had to go to the front desk to check out because we were unable to do it on the tv as we were told. I asked the lady at the front desk why the alarm had gone off....I was thinking a guest accidentally set it off. I was told very rudely that they test their alarms late at night...'and that is just how we do it here'. She was not polite or even apologetic about it. I reached out to customer service and also at their corporate site with no response. I have a hard time thinking that a decent place would really test alarms at 10:30 pm. I will share my frustration with friends and family to encourage them to not stay here. I will never return with my family.