Great Indus Travels Review

A buddy and I just finished our 7 day tour to Vietnam and Cambodia. The trip was an incredible experience and everything went smoothly, without a single hitch!

The scenery and people were spectacular and I cannot say enough good things about our two tour guides; Ms Hong in Vietnam and Mr Bensub in Cambodia.

Ha Long Bay was awesome and the overnight boat ride gave us opportunity to see the many limestone islands and meet travelers from around the world in a leisure environment.

I'm going again some day!

I used Indus Travel for a 10 day trip to Dubai and Abu Dhabi in February (from the 6th - 15th 2018). The service was excellent from start to finish! Upon arrival in Dubai an assigned representative from Indus Travel was there to meet our group. We received an complimentary upgrade. The suite was absolutely beautiful. All of the tour guides were prompt, polite, knowledgeable and helpful. I would highly recommend this company and I am already looking to book another trip to South Asia through Indus Travel.

Recently took a trip called 'Best in the Philippines', we were a tourist in our own country and we were glad we did it thru Indus. The whole trip were perfect, excellent transfer from airport to hotel, we didn't notice the traffic because the driver were awesome telling us all about Manila. We've learn a lot from our guide Jessie and Bing, they were both outstanding and they made our trip enjoyable. We booked standard for our hotel, but we experience the luxuries of it because I think we were up-graded and the service were excellent. This is the first and best private tour we've experienced compare to our previous tours, we were treated like king and queen. We will definitely use and recommend Indus Travel to all our friends. Over all, it was an awesome experienced, short but memorable. Thank you Indus!

Travel arrangements and accommodations were 5/5. We were centrally located; close to shopping; everything ran smoothly and nothing but praises for Indus Travel.
All questions were answered quickly by friendly staff.
We have traveled over 40 countries and our last trip (Feb. 2020)was the first time booking with Indus. We will not hesitate to book with them again.
We are already recommending Indus Travel to all our friends and family.

I was very pleased with the guide provided for my tour of India. He was professional, informative, knowledgeable and funny.

Awful customer service. Double billed me for airfare and refused to credit my money back to me. Lots of excuses that they are in Canada and a different time zone. I will never book another trip they Indus. Horrible experience. No one available when we had a problem because they are on Canadian time. No representative in the country we were in. Awful.

Our trip with Indus to Fabulous Fiji was an amazing experience. Everything ran smoothly, and we had a great experiences. We Would definitely travel with Indus again.

Indus Travel profits on cancellation of the tours by their customers. We had to cancel our trip because my wife tore her Achilles. The tour agent cancelled the tour without giving us any of them following options.
1. Check if your insurance covers trip cancellation
2. Can I go by myself.
3. Can I take my daughter instead of my wife.
This is bad service
3.

Rachel from Indus Travels helped my family and I secure a wonderful and reasonably-priced trip to Latin America, specifically Colombia and Peru. Although we didn't get to fly out of the airport of preference, we were met at the destination airport arrival by the country-specific tour agency with which Indus partnered when we went to both Colombia and Peru. Hotels were excellent, our tour guides in both countries were very attentive to our needs and explained awesome historical and touristy attractions in the respective countries. We flew into Cartagena, visited the Emerald Factory, the old fort, overlooked the city, and experienced the beach there. We also experienced Bogota and the Salt Cathedral at Zipaquira with our wonderful guide Magda! Moreover, we experienced the amazing and famous Machu Picchu via Cusco, and got to check out ancient Inca Sacred Valley stone architecture in Ollantaytambo! Machu Picchu wasn't too crazy yet though lines were starting to get a bit long and it was still mid-May. During our Peruvian travels we met one of the Indus agents, Saeed, who was like a brother and completely helpful and fun to be around! As a bonus not on the Indus itinerary but a last-minute and totally worth it trip for US$25 including round trip bus ride, breakfast/late lunch was the hike to Rainbow Mountain at 17,000 feet up! It was definitely an intense hike, you gotta prepare for the wind and slightly cold temps (went in May) but it is so epic and worth going if you aren't already prebooked on another tour while in Cusco. The couple of lunches that were included were amazing with delicious Peruvian foods of ceviche and other scrumptious dishes. Breakfast was also included every day of the tour via hotels. Although we had a brief tour in Lima, I rounded out the vacation by also surfing on the beach in Lima and we stayed in the affluent San Isidro, which was within walking distance of Miraflores. This was an epic trip and my family and I are very grateful for the helpfulness from Indus' Rachel and Saeed! Definitely recommend folks to travel with Indus! I am glad we didn't have to worry about getting vaccinations or having to get (pay for) any Visas since Peru/Colombia just grant Americans visitor "visas" as stamps in passports upon entry. We hope to travel with Indus again someday! I definitely encourage staying in frequent email and phone touch with the Indus tour agents since that way ensured that my family and I were all set for our trip. Thank you very much Indus for making my Latin American bucket list dream trip come true!! :)

Overall, my trip was pretty alright. But I wouldn't recommend Indus to friends or family. I'll probably head into a small rant here. If you want an okay trip they can do okay, but for something amazing, you'll need to use another company. My only opinion is based on South Africa. So I don't know if other locations are superior as far as their service is concerned.

Booking was terrible. I've since read over half a dozen reviews complaining about Keren Samuels.

I purchased 4 tickets for myself, my husband, my daughter and mother in-law. So we were pretty invested in this adventure and excited! We bought the tickets in October for a May trip. We did some initial paperwork with Indus. As the trip drew closer, I had to keep calling Keren to try and book our flights. She kept putting me off saying it wasn't close enough. That was fine. But I had to keep following up with her. Shouldn't it be the other way around? Aren't I the customer? We finally booked flights about 5-6 weeks ahead and of our 4 flights, NONE of our seats were together. Made me think maybe booking earlier was possible and she had just procrastinated.

Well, we made the flights and arrived unharmed in Cape Town South Africa. The Indus representative met us and proceeded to tell us we needed foreign currency to tip the shuttle driver to load our bags to the hotel. No thanks. Handle this small thing for me. I'm exhausted.

Upon arriving at the hotel, Sun Square, we were told our rooms were on different floors. Instead of apologizing and making it right, it became a "who is at fault battle". Well Indus didn't tell the hotel. Well, Indus says they did. Anyways, we had to wait 2 hours to get adjacent rooms as I wanted to be near my 12 year old daughter.

More drama ensued as every time we saw the Indus rep she was pressuring us to buy the daily tours. We had purchased one tour out of the 3 tours available. It was to take the tram to the top of Table Mountain. The tour also included seeing Camps Bay, etc. This was a half day tour that cost $40 each. We paid in advance. We were told the day before the tour that we would need to buy our own tram tickets. They were $25 a piece. Then what was the $40 a piece for??? Included in our itinerary it says that tram tickets are "(weather permitting, own account)". The term "own account" doesn't mean hey, you have to buy those additionally to me. I complained and Indus arranged to cover our tram tickets. They also called ahead to our next hotel to make sure we had adjacent rooms. That was much appreciated. Camps Bay was not included in our tour. There was some confusion and we were stuck on a bus tour of the city instead. With no stops for pictures. It was very odd. I would recommend taking Uber up to Table Mountain. You don't need a tour. Uber is everywhere in Cape Town and very cheap.

Just a note, The Sun Square hotel in Cape Town has AMAZING food for very reasonable prices. Breakfast is included an they have a terrific buffet. It's not in my favorite part of town, but it was nice and clean.

Upon departing to the airport to go to Entabeni Game reserve. There was no representative from Indus or a shuttle to the airport. The hotel scrambled and found us another shuttle for another group we were able to join.

Entabeni Game Reserve is really Great. They are pretty organized. Although our lodging was changed at the last minute and we weren't informed. We all thought we were going to Ravinside Lodge and ended up at Lakeside lodge. It was really nice, but a little unsettling to have no warning. Thinking we might be in the wrong place. Lakeside Lodge is amazing! Beautiful views and the full Safari experience. They have an in house Chef which really rocked our worlds. All the meals were included and fantastic. The rooms there all have their own fireplaces, vaulted thatched roof ceilings and your own patio overlooking the lake and mount Entabeni. Seriously a cool place.

Like many others have stated in their reviews, our agent Joseph with Indus was very attentive until the moment he collected our money. Then it was multiple emails and phone calls before ever getting a response from him. We were told that we would be sent our flight itinerary 75 days before our departure date but didn't receive it until about 30 days before we left, only after multiple voicemails and emails were sent asking for this information. For the second part of our South African tour, our group of 16 left Cape Town at 4:40am for a 1hr 45min flight to Johannesburg, and then a 3 hour trip in a van (with no air conditioning or bathroom) to a safari lodge. When our group of 16 finally arrived to the lodge around 10:30am, we were told by the hotel staff that the travel company had called to cancel our reservations the day before!! Needless to say, we were all tired and NOT happy. The hotel staff was great though, and scrambled to get rooms ready for us, which they finally did by around 2:45pm that afternoon. While we were all waiting for our rooms, the different members of our small group tour all got to talking about our experiences with Indus and not surprisingly, almost everyone had similar issues with Indus leading up to this vacation. We've traveled with a few different travel companies in the past and we have never had communication issues like we had with Indus, and we will never be using them again. Too much unnecessary stress. The only reason they're getting a 2-star rating from us and not a 1-star, is because the hotels chosen were actually pretty nice.

My agent was difficult to get on the phone but was a bit more responsive by email. The trip was wonderful. All of the accommodations met my standards. I plan to use them again in the future.

Went on the Majestic India tour through Indus Travels in the Fall of 2019. The communication with Indus in B.C. was at times a bit slow, but other than that I have no complaints about the trip. The tour staff on the ground were fantastic and the staff was all wonderful and accommodating. Would highly recommend Indus. Their prices and packages seem much more affordable than others.

We used Indus for the GOLDEN tour of India. I am beyond happy , When I read all the reviews I was so scared to even go on the tour. My gosh , It was one of the best trips of my life . Our tour leader ( Shilander ) was such an amazing guy, very well educated, spoke perfect English and was so funny . We had a driver ( Shilander- yes same name as our tour leader) as well that picked us up from the airport, took us to 4 different cities and dropped us off at the hotel, he was such a hard working and a professional man. He drove at times 6 hours from one city to another and he never complained, he would open and close the door for us. AMAZING Our tour leader took us shopping to an expensive place and a cheaper place and he gave us the option as to what we want to buy with whichever quality.He was so knowledgeable and extremely funny. He was an amazing person. I am beyond thankful for this trip. I would definitely recommend them . I enjoyed every minute of it . The hotels were beyond my expectation. They were brand new, clean and the staff were so professional and friendly. I will book 100% again with them for further trips . My husband and I visited Agra, Jaipur, Rajestan and Delhi. We changed 4 different hotels and I was 100% satisfied with all of them. Booking was easy , I spoke with Joseph Homem on a regular basis and he kept me posted as to where they are with the booking and itinerary. He is extremely professional and helpful. I am beyond happy with the experience. We visited The Qutab Minar, Taj Mahal, The amber fort and may more places. Our tour leader told us about the city, people and the scam artists. I am once again so thankful. Thank you Indus

I would like to thank you for your great service. My trip to Egypt was excellent. I didn't have any problems with Indus Travels. I would like to mention that all the people who participated in my trip were very courteous, very professional More

Traveled to Egypt with Indus Travel this pass January and it was an incredible experience. The level of details and efficiency the Indus staff provided was exceptional. The tour was very well organized and the local guide were knowledgable and engaging. I highly recommend booking with indus travels.

In Feb. of 2017 we booked a trip with Indus Travel to Thailand and Singapore. The trip was great all hotels and tours were wonderful Indus Travel had done a great job everything was as promised. We are booking with them again go company.

Indus is a great tour company! I used them for a tour of Dubai/Abu Dhabi and I was pleased from the very first phone call, to the follow up upon my return. The staff were friendly and knowledgeable and quick to answer my questions and any concerns. The booking process was easy and I was able to obtain details about my flight and itinerary without delay. Their local guide in Dubai was just awesome and we were transported around in a clean, comfortable vehicle with air conditioning and our guide new everything. The accommodations were nice, clean, reputable hotels with good breakfast buffets, situated in great, safe, locations for individual sightseeing after our tours. As for the price, they could not be beat. My tour with Indus was the best trip ever, to date. I cannot express enough gratitude to my agent Tordes and our local guide in Dubai, Afifi. I plan to use Indus again in the very near future.

They re refusing to refund my money even though I paid the insurance which states I m in titled to a refund. We re in a pandemic (COVID-19) nobody is traveling, and no I don t want a travel voucher. I have pre existing health conditions, I won t be traveling anywhere. Please don t waste your money with this company.

I just came back from a Wonder Morocco n Spain tour on this Dec. 2018. I have been traveling a lot but never seen any tour company offer this great price with a 4 star hotel , and services so so good!! a tour guide Mariza was excellent. This is a Great tour company! Highly recommended.

We went on a small group tour to Vietnam and Thailand it was good. I will definitely use it again in future.

Be Aware of this scam agency!!!
If I could give this agency "-", it will be "-*-*-*-*-*".
I never wrote reviews, but this one I decide to do that nobody else will be in the same situation as we were and still are.The agent was pretty nice over the phone and after talking to her we decide to move forward and proceed. The tour was for Best of Adriatic from September 5-th 2018.They took my initial deposit $1,600 almost right away and we were excited and start to plan our Adriatic vacation. Decided to come several days earlier to the starting tour city to relax after long air travel. We booked non returnable Air tickets, car and hotel for extra stay and start to explore the cities and countries which we will visit. Well ~ a month later (just a week or so ago) we got and e-mail explaining that "Our trip is CANCELLED and we have two options, Refund the deposit or go to the trip which is 3 weeks later!!??!! I asked what about my non-returnable air tickets and paid car rental (~$2,550) The answer was: "we do have a cancellation policy under our terms and conditions"!!?? In my tenth of tours with different agencies it never happened!! By the way the excuse was that only 2 of us were booked for this trip (it is still 3 month till departure!!) It is a BS because tours before and after are booked for this popular destination with many agencies we checked. I still did not have my deposit back which I request 5 days ago and ONLY after MY SECOND call and E-mail it was initiated to credit to my Cr. card in 5-10 days, which now will become 10-15 days!!
I will suggest NEWER use this agency, unless you would like experience stress, disappointments and lost of money what we did...
Alex

Ken and I had a wonderful trip to Israel. Everything went very well. Our guide Nedal was fantastic. He made our trip memorable and worked very hard to make sure everybody's needs were met. His English was clear and audible. He answered every question well and even had a fun sense of humor. Nedal was kind considerate and had impeccable manners. He was neat and clean and presented himself professionally. His views were unbiased and he is a great teacher.

The trip itinerary was comprehensive and we enjoyed everyday very much. Thank you for all of your help with our trip planning. We will definitely travel with Indus again!

This is reply to above comment from Dusty -
I am not sure who you may have spoken with here at Indus upon your return but we, in the customer service department were unaware of your complaints. We are surprised to hear that you did not enjoy your trip to Croatia as we have always received very positive feedback from clients who have taken this trip in the past. I understand your disappointment that you ended up with a smaller cabin on the ship even though you paid the single supplement but please note that the single supplement is charged not to guarantee the size of your room or cabin but to cover the cost difference since two guests are usually paying for a room. I looked at the ship plan and see that most of the rooms are the same sizes on the lower deck so I am not sure which room on the lower deck that you may have received. We are of course disappointed that you weren t happy with your cabin and had you advised us right away or the emergency number we provided you with; its possible we may have been able to request a cabin change.

With regards to not having a guide on tour; we are confused as to why you were under the impression you had a tour guide because both the tour confirmation sent to you as well as the final document that was sent to you indicate the following:
**Please note this tour does not include the services of a tour leader. You will receive a manual with all the information on arrival, including biking maps and a program to follow.
We agree that it was very nice that the Swedish guide was willing to include you with his private group but please note this service was not included in the cruise package that you purchased from us.

Croatia is a wonderful and beautiful country so we hope that you came home with some wonderful memories from your travels.

Praveen Syal
Indus Travels

Even before the trip started, I made many calls and sent many emails asking for our flight itinerary so that I could book our flight to JFK. They had promised we would have this 60 days before our flight. We finally received this info less than 30 days out. Meanwhile airfare had gone up getting us to JFK. Our seating was in the middle of the plane and no options available to change seats. These are long flights and very uncomfortable, a window seat makes it more bearable.
Our first hotel was about a 3 star, outside our room there must have 25 high school kids screaming and slamming doors. After 30 minutes of this, I had to step out in the hall and tell them to "be quiet!" Next morning, we couldn't find our guide, sent emergency email (no response). After many trips back and forth to the front desk and nobody knew what Indus travels was. Finally found our guide after an hour of searching. He had to go find one other couple, then we started out well over an hour and half late to pick up other people on the tour. Of course traffic was HORRIBLE! Picked up other people at 3 different hotels over 2 hours late and they were REALLY PISSED and yelling when they got on the bus.
Now about 3 hours late, we started out of Madrid. No water was offered to us on the bus, no bathroom break for 5 hours. Stopped for lunch at 3pm. DISGUSTING FOOD!!! Pasta was dripping with grease! Finally made it to our first site seeing of the Mosque at 5pm, they closed at 6pm. Back on the bus at 7pm.
Arrived at Sevillia at 9:30pm. Dropped off some people at first hotel. Driver trying to get out of really crowded street backed into a car! Finally got to second hotel at 9:45pm. Had late dinner, then went to check in. Guess what! We were not on the reservation list. After searching the manifest, we were booked at the first hotel. It is now 10:45pm and we have to take a cab back to the first hotel. Another 3 star hotel... Not even! A/C not working, no complimentary water. Had to go to front desk for A/C, guy came up got it turned on for about 15 minutes. Now it is about 11:30pm. Thought it might be ok but woke up at 3am really HOT!! It is now 5am, can't sleep and this is DAY ONE!!!

Thank you to the staff at Indus and their tour guides for offering and conducting outstanding tours!

We went to Dubai from Feb 20th to Feb 28th. Monica Kanez, our agent from Indus Travel, was very professional and answered all our questions in a timely fashion. The tour guides were all great and accomodating. The price was also pretty affordable. I would definitely recommend!

New address is:
Indus Travels Inc.
233-11951 Hammersmith Way,
Richmond BC, V7A 5H9
Canada