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D
3 years ago

Walked in around 12:30 pm on 9/9/2020 to get a san...

Walked in around 12:30 pm on 9/9/2020 to get a sandwich. Ordered a half sandwich with turkey, bacon, swiss on sourdough bread. Stood in line for a few minutes. Paid for the order, adding an oatmeal cookie. Was asked if I wanted to add a tip. I selected 15%.

Since there were no names taken or numbers given for the orders, there was a little confusion when an order was ready. The staff simply called out what they had prepared and waited to see if any customers standing around claimed it.

A guy claimed he had prepared my order, but admitted they didn't actually have any sourdough bread, so he chose honey wheat bread without asking me. I'm not a fan of sweet bread but said I would try it. Walked a block and a half back to my office. Took one bite of the sandwich and wrapped it back up. Too sweet. Walked back to the shop and asked for a refund.

The girl behind the register didn't know what to do, but the woman who actually prepared my sandwich recognized me and came to her rescue. She said since there was no name on the order she didn't know who to ask about a substitution. I'm sorry, but that is not my fault. I waited for two people in front of me to order. No names were asked for. No order numbers given. Two people behind me ordered without being asked for their names either.

This is a management issue. There needs to be a better system in place. If my name had been attached to my order, they could have let me know they didn't actually have sourdough bread and allowed me to decide what I wanted to do. Instead they chose an option for me that I would never have selected.

This is the last time I will ever tip before receiving my meal.

F
3 years ago

**Friendly staff, great tasting food.

**Friendly staff, great tasting food.
This is the original location for the company. Nice looking brick building. Lots of history.
Friendly staff, excellent sandwiches. There isn't a lot of seating but would definitely stop by again for a bite and chat with the staff.

J
3 years ago

We stopped in for a quick sandwich because it was ...

We stopped in for a quick sandwich because it was beside our air bnb. I got the roast beef and provolone on garlic cheddar. It was freaking incredible. Can t wait to try more of their sandwiches

R
3 years ago

This is the BEST BREAD in the whole state maybe co...

This is the BEST BREAD in the whole state maybe country! After the first bite I was in love, their paninis and sandwiches are mouthwatering and amazingly fresh and tastey, the cheddar garlic bread is so delish! Every single type of bread is different fresh and amazing. The cookies are a god send, the granola and cinnamon rolls are perfect for breakfast. And the brownie bread and coconut raspberry bread are fluffy and melt in your mouth! Next the honey is a must have and the scones and biscotties are a great add on to any meal. The staff are all knowledgable of the products and are so warm and welcoming and I always feel a great vibe and ambiance, my daughter has always been entertained with smiles and plenty of samples always out for customers and the prices are crazy low I can't get over it! To death do us part!

T
3 years ago

This place is okay but their location is terrible....

This place is okay but their location is terrible. they're slightly overpriced and their parking situation leaves a whole lot to be desired. not to mention I've seen the owner interacting with some of the less fortunate that hang around the store and I was less than impressed.

L
4 years ago

Friendly staff, awesome food, and I love that they...

Friendly staff, awesome food, and I love that they make everything themself. You can see into part of their kitchen from the front area and the whole place has such a modern industrial vibe. I feel welcomed every time I walk in.

K
4 years ago

The best scone I've had in Great Falls. The scones...

The best scone I've had in Great Falls. The scones at Crooked Tree are horribly dry and Tru Brew's are just okay. The cherry lime at Great Harvest was filled with flavor and not dry in the least. They have such great flavors you don't commonly see on menus! Everyone was welcoming and attentive. I would definitely recommend!

M
4 years ago

Excellent bread served with the best attitude!! We...

Excellent bread served with the best attitude!! Weekly and seasonal special breads are the best. The Irish soda bread is amazing and very tasty! Great option for lunch as well, sandwiches are scratch-made to order and delicious.

Great Harvest Bread Co.

Great Harvest Bread Co.

4.8