Great American Restaurants Review

This has got to be one of the greatest restaurants in the area the people here treat you so kindness and respect that I would want everybody to experience this restaurant to all the people a great American thank you.

Their whole restaurant chain is great but honestly not worth the immense hype. The customer service is stellar but the food I think could be a bit higher quality in all honesty. Truth be told, the chain is an suburban upper middle class Patagonia vest wearing elitist white person s culinary paradise.

Have enjoyed all these restaurants since they opened, perfect every time, food delicious, service quick and professional and friendly, prices fair and decor great and special for each occasion. Family friendly yet adult casual fun experience, meet friends, guests from out of town, co workers, you name it for great food and service. Thanks for making life much more enjoyable and going the extra mile to give me peace of mind that when I bring guests all will run smoothly and well.

What a warm, pleasant place! They made me feel like a Prince. The food was great, but that wasn't the best part. Jessica and Madeline were friendly and helpful and attentive. And then, on the way out, Brenna the hostess, remembered that I had eaten in The Sweet Water Tavern a couple of nights before. She even remembered that I was in the DC area to visit my stepson, who was a new congressman.
The hospitality of this restaurant staff was outstanding. I've never dined with such pleasure.
Ray Lamse

GAR has an amazing new restaurant Patsy's. As always decor is beautiful and the atmosphere is spot on. Going through google your website for Patsy's does not populate a button to view the website, as of today. You can reserve a table would be nice to have the convenience to click the website for Patsy's. I went thought the GAR web to obtain the information. Your back bar at Patsy's is one of the best out of all your restaurants. Just don't know its there, when you enter the front entrance. Since you have the restaurant, Best Buns and the back bar it needs it own identity. Pasty's Lounge might give it an ownership such as Jackson's Lucky Lounge. People will definitely enjoy your back bar , offers so much and so many beers on tap. Patsy's website need to model after other GAR restaurant site, I know its just getting started. I've already spread the word to friends on your new endeavor and it's top notch as always. Customer from those Fritzsbe days.

Terrible experience. The bar staff were rude and the service was sub-par. There are to many choices where you can find both good food and service. Don;t make a mistake and choose somewhere else

This is a shout out to Amy and Brenna Pierson, Manager.
We have been enjoying the exceptional service and great food since the original Sweetwater opened in Centreville and have regularly patronized the Sterling location.
On October 22, 2017 my wife and I decided that we would celebrate my birthday a day early at the Sweetwater, Sterling, VA location.
It was a beautiful day and the outside bar was open.
We were fortunate to get a seat immediately at the corner of the bar. It took a few minutes before a new bartender with dark curly hair finally asked us what we would like to drink.
My wife ordered a Brancott Savn Blanc and I had my favorite pale ale.
We also asked for bread which arrived promptly from a very customer oriented young man who provided us with roll ups and side plates.
We finally decided that we were going to have the shrimp appetizer and told the bartender that I was ready for another beer.
From that point on it was as if we were invisible.
I made eye contact numerous times and she would immediately avert her eyes a different direction as if we were not there.
Our appetizer arrived along with additional bread I had requested.
I never received my second beer and my wife was never offered another glass of wine.
She finally checked back and said how s the bread.
We both finally had had enough of the lack of service and attention and asked for our check which had my second beer which was never received.
We paid our check and left $4 for a $25 dollar check.
My wife went to wait by the front door while I went to complain to the Manager.
On the way into the bar area I encountered one of our favorite bartenders Amy who promptly went to speak with Brenna.
I explained the circumstances and Brenna gave me her card and a $45 dollar gift certificate to return again.
Yesterday, my wife and I were running errands and decided to stop by Sweetwater and try again.
We went to the outside bar and only saw Eric whom we did not know.
I went to look for who was working the inside bar and recognized the same bartender from the 22nd of October.
We promptly went back to the outside bar and
sat at the corner of the bar and were immediately served by Eric. Shortly thereafter, Amy returned to the bar as she had stepped away to attend to another patrons needs.
She immediately thanked my wife and I for giving them a chance to make up the last horrible visit.
We had a great evening thanks to Amy and Eric.
As we were paying our check Adriana Naylor, Asst GM stopped and spoke with us regarding the previous experience. She also thanked us for returning to make up for the previous visit.
We always have enjoyed visiting Sweetwater and the 22nd was the first time we were upset enough to leave.
Please convey our thanks to Amy, Eric and Adrianna for making us feel welcome again.
Respectfully,
Lynda James & Elmer E. Hata

Best salmon I ve ever had in my life. Also the Ozzie rolls and chocolate waffle dessert are out of this world!

Have eaten at there different restaurants numerous times and never have had a bad experience either dining or at the bar. Excellent food!

Me and my family were regular customers. Loved Sweetwater Tavern and Coastal Flats. Sweetwater stopped serving FREE Aussie rolls and started charging $1 each. So tonight we decided to treat our friends to dinner at Coastal. Ordered Aussie rolls and were told they aren t free and are $1 each. We asked since when, we just ate there 2 weeks ago. The waitress said nope we charge now she was rude and non apologetic. She said it is for some waiter fund. Which I could support, but it s absolutely ridiculous that you charge us an exorbitant amount of money to eat out now. When all the bigwigs in corporate make more money than they know what to do with. And yet you continue to pay waitstaff little over two dollars an hour. It s time to fight back. Consider yourselves boycotted and we are going to spread the word

Wow, what customer service, incredible! Manager Mike Suess was amazing making our evening with visiting family from Georgia even more impressive and special. Food, atmosphere, wait staff, decorations....nothing was spared. Proved to our out of town guests and family why it continues to be our very favorite 'go-to' restaurant in NOVA!

1st world problems, but am paying first world prices.

Sit down customers are relegated to the farthest parking spaces from the front door and they are tiny. You can barely open the doors to get out.

No menus so no sitting down and relaxing with a print menu. Everyone has to look at the food options on a tiny phone screen unless you bring a larger option. This is inconvenient especially for seniors.

Pre-meal is now an option and not complimentary, cheap but a cost none the less.

I think I'll.take a break from Mike's until they start treating the sit down customers better than the carry out ones.

The staff is still friendly except for the "I didn't build the building" comment when I mentioned the parking spaces.