grayline of coloradosprings Reviews

Does not guarantee FDA reasonable accommodations for confirmed documented medical disabilities.

In response to owner below, Yes:
1. We requested the accommodation within the text box on the ticket purchase site. There is no mention on the website for need of externally written documentation, as we would have been readily happy to supply.
2. We spoke directly with a representative at the tour center and expressed our concern and requests, informing her that the children receive these accommodations at school for this condition. We were not asked to provide any documentation. We were simply informed that "accommodations cannot be guaranteed".
3. We spoke directly with owner. He never asked for any documentation and instead informed us that he would "not guarantee accommodations" and stated that we should simply not attend the tour.
4. Full accommodations were not received. One of the children had negative outcome from the trip.

My suggestion to the owner, is to either accept people's medical disabilities and requested accommodations as stated in the accommodation box or have a standard attachment required along with specified documentation necessary to fulfill that request on your website.

Also be courteous, and ask the customer to explain their needs and try to find something that might work, rather than jumping to, "No, accommodations are not guaranteed".

Our Driver was exceptional in his driving skills, tour information and people skills. He asked about our needs and tried to address them within his control reasonably. He even drove to try to accommodate some of our needs.

Grey Lines did a great job for our Army ADA Reunion Retiree Group!! On 25-26 June, they provided first class service! I especially want to thank Greg Corbitt and our driver First Sergeant (Retired) "Al". Well done!

Wonderful people at the Depot and a great, local, informative driver. Well worth the money. I learned so much on this tour and couldn't have been happier. Gray Line always does a good job. I'm a frequent user in cities all over the world.

They go the extra mile to keep people safe from covid19 and the drivers are first rate

Great people, wonderful EXCURSIONS, best travel and transportation group around.

Our tour guide, Miller, was EXCELLENT!!!!
I would take this tour again, except that the time at the top was so short. There has to be a better option. Find a geek who can set up an algorithm to allow passengers to chose their return time. I WOULD'VE PAID EXTRA $$$ for more time at the top.
The ride up was FUN!!! Would give a full 5 stars just for the excellent service at the counter inside-so friendly & accommodating, and our amazing tour guide, a natural teacher of geology, botany, history, geography, photography, and so much more!
SKIP THE DONUTS!!! Getting through the line was miserable. Paid for 2 coffees and there was barely enough coffee in the pot for one cup. After 5 minutes, I went to the back kitchen where staff was chitchatting and asked for more coffee. Waited a few minutes and left. Will write a separate review of the gift shop/restaurant.
Decided to pass on the coffee and get outside to see the top of the mountain for our remaining five minutes.
No time to take a picture!
The bathroom wait at the depot was frustrating for our party of five, and the rest of the people getting ready to depart.
Were it not for the excellent guide and the lovely man at the counter, I would give Grayline 1 star on this for hurrying their passengers through like cattle.

So glad we took this bus trip to the top of Pikes Peak! The ride was so comfortable, and the driver was awesome! So informative and caring. I always felt safe during the whole 4 hour trip. We could sit back and enjoy the scenery without worrying about the driving! Thanks so much to our driver Tom. We highly recommend this company!

I had the most enjoyable time. The tour was on point! GREAT guide Tom I will definitely go again. And I highly recommend this company!

Richard was very knowledgeable and friendly. They also have a great gift shop with very reasonable prices. All the staff is very accommodating and friendly.

My dad and I took a bus to the Pikes Peak summit. Mr. Miller was our driver. He did an excellent job! He knew a ton about the area. He navigated the curvy mountain roads very well. The views were great. The only issue was the chairs on the bus- they were in an odd reclining position and I constantly felt like I was slouched or sliding out of my chair. Overall, this was a great experience and I recommend it!