Grattan Irish Pub

Grattan Irish Pub Review

Reviews 211
4.1
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M
3 years ago

Stopped in for a drink. Super cute and clean local...

Stopped in for a drink. Super cute and clean local bar. Friendly staff! Food going by looked great. The menu appears to be typical bar fare with choices for everyone.....not particularly Irish food.

D
3 years ago

Good food reasonably priced. Service was great! ...

Good food reasonably priced. Service was great! We have been coming here on and off for many years. The one negative change we have noticed is quite the increase in the price of their drinks. Really...$7.00 for a glass of house Chardonnay and $9.00 for a tall Guinness . This is downtown Grattan, not downtown Grand Rapids. Probably won't be back any time soon.

T
3 years ago

Service was good and food not bad, but if you have...

Service was good and food not bad, but if you have a problem, beware! There is no manager on duty, owner couldn t be reached and the bartender on duty was in charge, but can t make any decisions like that . There was no attempt to correct the overcharged amount on drinks and no willingness to work out a solution. We will definitely not be going back to a place that doesn t care about customer relationships

T
3 years ago

This place used to be awesome. Things change with ...

This place used to be awesome. Things change with new employees. The service was non existent. We waited and waited but never got any attention from the wait staff. So we can't comment on the food or drink since we never got any. We just left and won't be back. The current consensus is that place changed. Most complaints are about service and lack of it, but the food (from what I hear) isn't great anymore either. Save your money or eat somewhere else.

D
3 years ago

Quaint little dive with great food. Been there 3 t...

Quaint little dive with great food. Been there 3 times, corn beef sandwich was wonderful and hamburger and steak night specials were served up quickly as well as being tasty and reasonably priced.

d
3 years ago

Absolute Terrible! Service is always slow, food i...

Absolute Terrible! Service is always slow, food is Nothing to brag about. Has gone down hill over the years . We have even gone back to see if it was just an off day. They must have an awful lot of OFF Days.. I swore Id never go back. Today my husband decided to give it one more try as he was going to bring me lunch to my work... He got to my work , opened to look at it and was so upset. He even called them and nothing.. We Will NEVER EVER go back. Apparently its more then just an "OFF DAY" cuz its every time.

J
3 years ago

Had the 8oz sizzler, food was great. Absolutely lo...

Had the 8oz sizzler, food was great. Absolutely love the little loaves of bread. Service was awesome, they were packed and we got drinks right away, food followed shortly after. Waitress was phenomenal!

A
3 years ago

We had a group of 13 people and Our waitress was M...

We had a group of 13 people and Our waitress was Michele. Pretty basic drinks a few food orders and a round of shots. Food was served without napkins or silverware, shots took 25 minutes and weren't chilled, the burger special come with a beer and 3 didn't receive the beer included, didn't get the condiments requested, they couldn't figure out basic shot orders and claimed they had to wash glasses to make them, several couldn't get a drink when requested and there were only 4 other tables (and other servers wading on those tables). We are all regulars and easy to deal with (several have served or bartended and know how customers should be treated). One person picked up the whole bill (that was way higher than it should've been since we didn't get the beers with the burgers and extra drinks added to the bill) and felt the server sucked so he gave her 12%. The server (Michele) came back to the table and made a huge scene about her tip, treatened to call the owner and police because she should've got atleast 20%......this was the craziest thing I've ever seen. If she did a good job her tip would've been a lot more but since she sucked she should've been happy with what she got! FYI....tip at least 20% regardless of service at Grattan Bar or your server will seriously go postal on you!!!

M
3 years ago

Visited New Years Eve. Grossly understaffed to t...

Visited New Years Eve. Grossly understaffed to the point that wait staff was taking orders and then going to the kitchen to cook the food. Good food, nice selection on menu, but just was not prepared sraff-wise on a key night.

T
3 years ago

Good food, friendly staff. My only complaint is th...

Good food, friendly staff. My only complaint is that the AC was on max and it was only in the 50s outside - either that our we had been set directly under the AC vent. We just ate fast and kept our coats on.

H
3 years ago

On occasion the food is good but the service is ho...

On occasion the food is good but the service is horrible. Im in front of the waitress typing this and she didnt even notice. Its like are talbe was invisible. Its insane 4 steaks one cooked right. Good Monday date night

M
3 years ago

They open at noon. More like 12:30 . Was not wort...

They open at noon. More like 12:30 . Was not worth the wait to get in. Bad service all of our Hamburg orders where wrong. Waitress was horrible. Place has gone down hill. Bad service and bad food.

J
3 years ago

Dear Kathleen,

Dear Kathleen,

When you go to a small town pub you cant go with a suburban mind set. These people work very hard at taking care of their clients. You probably got bad service due to your poor attitude. Some times a server will make mistakes, but that is no reason to give them a poor rating from your first experience. They put the beer on tap that the clients want. Not what is socially trendy!! An Irish pub doesn't always have to have Irish cuisine. I have been going to the Grattan for a loooooooong time and they have a very loyal client base because of the hard work and the way they treat their clients. If your looking for status go to Bostwick Lake Inn. In closing thank you for you support in this matter.

Joey Love

J
3 years ago

They advertised their daily special on Facebook. W...

They advertised their daily special on Facebook. We drove an hour for their Sunday hamburger special. We were told it was no longer on Sunday. We pointed out it was still advertised on Facebook. The owner refused to honor the offer. We also had to wait over an hour for our food and there were only 3 other tables of customers.

Grattan Irish Pub

Grattan Irish Pub

4.1