3 years ago
1 star was the only thing that I could select in o...
1 star was the only thing that I could select in order to be able to place my comments. I ordered from pizza hut @ 5150 Memorial Dr, Stone Mountain, GA 30083, on superbowl Sunday. Total for my order was over $50. We waited 1.5 hours after quoted/estimated delivery time and once we finally got the pizza, every last pizza was wrong. I stayed on hold for over 2 hours the first call and an hour the 2nd call. Never received an answer. I called back two days later and spoke with "manager" Courtney whom first offered to remake my order, if I had the receipt, since it was a cash payment. After explaining to her that I was at relative's house for the game and didn't live in that area, she said that she would speak her manager, Linton. She eventually called back and said that Linton said that I could have a store credit. I reiterated that I do not live in that area and wanted a gift card or credit at the store near my home. Finally, from Courtney, per Linton, I could have a refund. On last Saturday my husband was meeting up with the relative that lives near that pizza hut, so I called and asked if I could text a copy of the receipt to that person, so that they could pick up my refund, since, as per Courtney, they don't have gift cards? I never received a call back. On this past Monday, I called and spoke with "manager" Jada, whom stated that she contacted Linton (in which i do believe that she did because she asked if this was the one from superbowl). Jada eventually said that Linton said that she would get the credit applied to my local location. Jada took down the address and phone number of that location, followed by telling me that the credit wouldn't be available to use until the next day. I decided to get pizza for my boys today, so when I didn't see the credit online, I called my local pizza hut. There they said there was no credit for me there. I then call the Memorial Drive location back and when Christina offered to help me, when I asked for a manager, I told her "no" and requested to speak to the 3 people I've already worked/spoken with, Courtney, Jada or Linton. Linton, whom I talked to for the first time today and might I add, thought was a man, got on the phone. She said that she was waiting on me to call her back but I never called and that she told them that my relative could have brought the receipt up and that she never said to Jada that the credit would be at my local pizza hut. She stated that all their calls are recorded by phone numbers, that they are a franchise, GPS Hospitality being corporate. She stated that I refused her solution of bringing her the receipt and that remaking my pizza. When I insisted that i have a family of 4 and does not live in that area, she said that she had customers and have to go, also saying that I can contact cooperate. I googled this GPS Hospitality and could not get through. It's like the number isn't a good number. I will continue to make this known and I will be filing a complaint with the BBB.