Gossett Motor Cars, Inc Review

Great Dealership Mathis Ellis really knows how to interact with people he was the sole reason we purchased our car! Thanks again Mathis its great to see people loving what they do!

Had to get some parts filters,brakepads,etc from their parts dept ,why you go to the after market places idk these guys are great and know your car.

Like the customer service, in and out in under 30 for an oil change.

Have had my vehicle over a year and the contract stated" 1 free detail and oil change" STILL have not gotten my car detailed

This is not a great dealership they lied to me they told me that there computer internet was down and they said they would get back with me the next morning and they said that it was my income credit acceptance said that they do accept people on disability about 4 years go I bought a car from credit acceptance through rick hill Nissan and I was approved with a 1000 dollar down payment so it looks like they have discriminated against me

They had been fixing my car for a month and stated my car was ready since then my car has not started and had tobgset towed back to them ! They said it was fixed and then the same day of pick up I got stuck on the side of the 385 my car just shut down! I have spent over 1,000 in repairs with volkswagan and my car is still not fixed! The people are nice they just can't get the job done

Awesome dealership! The finance manager April was very professional & helpful. She took care of all my needs & I would highly recommend this dealership to others.

Selection of vehicles was good, but when it came to my trade-in, we were insulted by their offer. They only got close to the value of our car as we were headed towards the door.

Visit and purchase from Jim Fiore. He is absolutely amazing.Tell him I referred you. He is the best. Sold my daughter a jeep 3 years ago. No pressure. Easy to work with. Gotta love him!! Very honest. #NoHassles

Poor salespeople , had to hunt down someone for questions on crossover vehicle s . Sat in sales room for salesman to wook a deal for over 2hr ended up leaving out of sales room discourage for waiting so long with no deal .Ended up buying a crossover vehicle from another dealer 45 minutes later .You snooze you loose !

Another Successful Day Everything went well with my car. Jeff and Bear Always Always does an Awesome Job with My Hyundai Sonata

Bad communication at the kia motors do not suggest anyone buy a car from there

Car was in the shop for a month. Had to take it back twice and still not fixed.....thanks for NOTHING!

The best Mopar service department in the mid south, hands down.

I saw the wrench on my dashboard and decided to get it checked out this morning and glad I did to the tune of $360.00 my brakes front were down to two mm and oil change, air filters and fluid plus rotation of tires....got to keep my car working for me...okay glad I called and got it fixed..John was a Good Service Man a matured, gentlemen but was great customer service rep...thank you, sir.

The service is great, but plan for about a 2 hour wait no matter the service needed. But there is free wifi, TV, chips, coffee, and water. And the service is great!

If u take ur car to the service dept on Saturday expect to be there for a awhile.

Brandon Walls. Excellent service, very professional and courteous, took my Kia Sorento in for an oil change and wheel alignment, he was very pleasant, I had a very bad experience at this location before, but the staff has greatly improved!!

My whole day was ruined. Made an appointment online, got there the very thing I needed help with machine was defective, or maybe not because then the employee stated they where really behide too bad they don't put that information online. Really I drove all the way out here and no one tried to call to tell me otherwise. Manager ignore you, will feed you all type of concern over the phone, then he hangs up good luck with whatever he promised.

Took forever for 2 people to order a key for my porshe. I asked 3 times about my discount for being in the porshe club and the 2 people just blew me off. Since it was my first time there, I thought the cashier would apply the discount. No, she couldn't do it and after standing in the cashier line for another 10 minutes, the parts counter closed. I am not sure why I am spending over $300 for a key when their customer service is so terrible? Then I will have to come back and go through this again when the part comes in. Do yourself a favor get your parts somewhere else.

I am posting on behalf of my mother-in-law. She went for an oil change and the mechanic did not put oil in her car. When she went back, the customer service Representatives where I'm willing to help her initially. In fact, they said that it just needed to be topped off, which it's not right. She went to another shop and this shop confirmed that not only did she not have oil, but she needed to add 4 quarts of oil. Her car could have locked up as a result of this oversight.Needless to say, she will not be coming back.

Bought a part and had to return it, had no problems returning it.

Jim fiore is the best salesman iv known Jim since 2004 great guy and Larry sales manager wonderful man great team wiah you all the best Mike busby and james Marcum thanks again jim.

FOLK THIS IS THE PLACE TO BUY YOU A CAR FROM THE FAMILY FRIENDLIEST SALESPERSON IN MEMPHIS. JUST ASK FOR LEVON JACKSON INPARTICULAR.

Levon Jackson was my salesman got me a great deal on a brand new car. I would highly recommend him he went way above what you would normally excepted

Loved the service I always received at both Gossett VW dealerships. Customer Service was always efficient and knowledgeable. Special thx to Daniel who went above & beyond! This was my favorite car and regret the scandal that necessitated its return; awesome 6-speed turbo Diesel that got 53mpg, too bad they don t make diesels anymore

The experience was the best yet when shopping for a vehicle. Salesmen weren't all in your face but there to answer any questions. Finance manager wasnt a nightmare to work with either but a fantastic man who really cares about getting us the best deal possible. I've got to say that Gossett Motors will be my first choice every time I need another vehicle. I highly recommend them for you too!!!

You'll love these people they're awesome and can overcome any type of hurdle you may have with your vehicle needs.

Not too happy. They told me to bring my car in for a recall. Drove to Memphis and they don't have anyone there to work on a Mazda today. We were thinking of buying a car there. Not happening.

Good selection and the best salesman in the business

Gossett Motor Cars is a great company they offer variety for the customers tremendous leadership for the employees with many opportunities for growth so it makes it a great place to work and a great place to do business come and see us at Gossett Motor Cars , and ask for Larry Johnson, for any Vehicle needs.

Not the best cs but they have a super friendly staff

Best dealership I've been to, ever, always following up with, that's why we coming back to buy from them

Worst dealership I have ever been to. They do not care about the customer just getting a sale.

Got my 2015acura tlx love my new car akk for david the manager he will hook you up

Went in for an oil change. Decent pricing for service. Staff is very helpful. I even bought a car from them cause I like going here so much.

Everyone is super helpful, even after the sale. Randy Heyward is the best!

The people in the service department at Gossett Kia are very courteous and highly professional.
They are straight forward with you as to what is going on with your vehicle and I don't have to worry about them trying to add additional repairs.

Dealer, usually high..Nice people, they will tell what else is wrong with your car after checking for other problems you point out...

Rachel turned my day around. I appreciate her listening and acting to help me resolve my issue.

Great people, great cars, great deals see Joe Garcia.

The salesmen here went above and beyond in helping us buy a new car!!! We paid nothing down with bad credit plus they even took care of the insurance and registration for us!!! I highly recommend this place and wish I hadn't misplaced the salesmans card, also our payments are reasonable!!! If you need a new car this is there place to go!

My service advisors was Brandon Walls, he kept me informed on the status of my car. Very friendly and a excellent worker. I give him five stars. Thanks

Frankie Franklin is the guy to see whenever u are looking for GREAT customer service. Chris finance manager did AWESOME job explaining every detail of contract.

My darling sister Kathy Wilson just bought her 2019 Jeep Compass here and she is delighted with it. The service was extraordinary and the jeep is fabulous! Thanks Gossett!

The wait for services were twice as long as they said it would be

Mr. Jeffrey Flynn is awesome. His customer service is great. He answered every question I had with a smile. He was patient and kind. All dealerships need someone pleasant like him as their point of contact. He made my visit stress free. I appreciate you Mr. Flynn.

You will not go broke after loosing my business---but do it a lot and see what happens----over two hours to change oil----did not know who wrote up ticket, had to go three places to find keys----greasy hand prints all over truck, and I was early before 8-----was told after 2 hours a lot in front of me
why not tell customer in front end how many------no wonder we never win any wars----------NOT A DAMN CLUE WHAT IS GOING ON--SO SAD----SAVE TIME AND GO SOME PLACE ELSE.

Lady at tbe desk had Nasty attitude not friendly at all i told her i had an appointment at 730 she told me i didnt have one but i have phone records showing call back from gossett kia for me to confirm my appointment this place have poor customer service skills

I ABSOLUTELY HATE THIS LOCATION and the rude staff..I wish I could give them a -1.....Went in for them to fix an recall,left and check engine light came back on,called and they said I will have to pay the $140 for an diagnostic test..went to auto zone for an free one and they still saying I will have to pay!!! I should've went to the other location when I saw another lady cursing them out on my first visit

I had a headlight replaced yesterday & it still wasn't working. So I bought it back & they fixed the issue that was wrong. I always get good customer service everytime I bring my car in to be serviced.

Workers didnt know what services that were available or when

Actually had better service and rates on my VW with TDI then the local shops in town. Will definitely keep going back at that rate.

If you re looking to buy a vehicle, please contact April! She s very friendly and helpful!