Goodwill Industries, Inc Review

Went in there to donate a bunch of clothes that the thrift store I went to didn't want. When I asked for donations, they just pointed at the bin as if I were a nuisance. When I asked about getting a receipt, they stared blankly at me and said no receipts. If I didn't have such a heavy load of clothes, I would've simply walked out of there with my clothes.

I really like this location. They have a little bit of everything. And once you dig in you might find a treasure.

This location is NOT ACCEPTING DONATIONS! Store is OPEN FOR SHOPPING ONLY!

Place is a bit poorly organized, but it's clean for the most part.

Had some interesting stuff with helpful, friendly staff

Organized better than most other thrift stores in the Boston area.

Very easily visible, which is a plus. One drawback is there is no place to leave the donations if the store is closed.

Good place to drop off your unwanted stuff, and (I imagine) a great place to find student essentials around graduation time or on Allston Christmas (Sept 1)

I come here often to check on the lamps and mechanical goods. Much better selection than the one in Cambridge.

This in for profit company, Goodwill is NOT a non-profit.

The best times to go are right before and after all the BU kids move in or out. Always find something good!

Good size store. Not always a lot of finds though, but a good option because Urban Renewal (big thrift store) is right down street.

I normally don t write google reviews. But my last experience at this goodwill was unpleasant because of some issues with the staff. One woman in particular was very rude to me, my friends, and other customers. We were actually very happily thrifting up until she came over to us to help another costumer and got angry about.... nothing? My friend had opened the door to her dressing room to show us an outfit. The woman go upset about multiple people being in a dressing room- we weren t in the dressing room- and then walked off in a huff. I replied that we weren t going into the dressing room, but i don t know if she heard me. We even heard her speaking to another employee and us and being rude to other customers who were asking questions about how the tags work. Disappointing. She made us uncomfortable and we quickly left afterwards.

Pretty small Goodwill location, and usually pretty picked over by the college students

I love it here nice location I always find something here. .....

Its ok. Much randomness can be found here... Once in a while, a buried treasure

I'm always a fan of Goodwill and its mission. You have to really look through all of their garments to find one that fits and is clean/not damaged, but when you do, it's a great value. I also enjoy that I can bring donations here, keeping my closets light.

I've had particularly good luck here for women's clothes.. Stylish and generally good condition. Price is right! Some of the employees are rude though

Has some good stuff, nice area near BU. Also Cane's!

After I purchased several stuff I saw a nice bag in the back and asked the cashier to see the bag. A few minutes later I decided I want to buy it and went to another cashier and ask if I could buy it (he saw the bag that I was talking about), in a very cold vibe the cashier told me go back to the end of the line (I must say it feel that he didn't like my accent), after he let me wait in line he come to me and say that he saved this bag to another client and he asked me to give it to him. He didn't apologize for the mistake in any way just looked at me like I'm the one that made the mistake!

I don't understand why he intentionally wasted my time for no reason.
Worst service ever!

I love The Goodwill Store. Greats deals! There ain't no shame in that game!

Many great bargains every day. Polite, helpful staff.

The store had very friendly staff. The options were huge and the clothes were arranged according to size and type which was the most helpful bit. Prices were umm... reasonable for goodwill stds.!

One of my favorite Goodwill locations. The store is spacious and there's always a great selection of items and clothing. Staff are very nice and helpful.

I absolutely love this store! Amazing stuff and helpful staff.

I've became a regular customer because of a lot of great finds! And I think it's more environment-friendly! If you bring your own bag to shop, you can truly live zero waste! I enjoy going here whenever I got something to buy and decided to have an hunt in this store!

Got a great pair of jeans and a GAP top for a song! Very wide selection. Great staff. Loved it.

Not a large selection of home goods or jewelry, otherwise, ok.

There's pretty good quality stuff here, owing to the BU crowd that donates.

Average size good will with a good selection of just what you'd expect from goodwill and their fair pricing. Donating is also easy.

This is my first time shopping at a thrift store. I thought the goods would be really obvious as a second hand but they weren't all like that. Most of them looked quite new and unused! You can find some really good jackets and sweaters for $5. I bought a good Gap winter jacket for just $12 which would've been 50+ otherwise. Unique stuff, well organized and nice staff. Accessories are still a bit pricey...I got a layered chain for $5 which would've been the same if I bought new. There were really cute bags and shoes too. I'd recommend shopping at this branch. Please wash the clothes before using. :)

Dirty, not a lot of turnover, but BU kids donate some nice clothes sometimes

Lots of great finds, very reasonable prices, but since things are organized by color (instead of size) it does take some extra effort to find them.

Great store. Not the nicest staff. :( No parking immediately next to the store. However, just cross the t track and head down a side street, it's free and easy to park on a few of them.

It's easy to love the goodwill. It's perfect for what I need. Check it out and try for yourself!

Good selection, especially housewares (vintage teacups and played). Open till 8:00 pm Monday-Saturday, which is later than many other Goodwill stores (they close earlier on Sunday.) Mostly college students and assorted hipster shoppers. Staff is also mostly young and hipster. The tall guy who works there has some cool clothes.

Staff is nice overall, though one of them seemed annoyed with me for buying teacups (fragile, breakable) so late in the day (closing time) because they were running so low on paper to wrap them.

I wasn t expecting this since I moved to this neighborhood recently from the South End so I had been accustomed to shopping at the store on Harrison Ave. where they never seemed to run out of wrapping paper.

Well, we re not Harrison Ave., said the cashier.

This is true. Harrison Ave. store is much bigger and has more Theory suits - in addition to having more wrapping paper - but they are also more obnoxious about kicking you out of the store at closing time. Harrison Ave. has more people from the neighborhood (South End/Roxbury) shopping and hardly any hipster college students.

All in all this was a good shopping experience.

I love this location.. all the staff are very nice. I've never had a problem with any of them. The only issue I have with this store is that some of the racks of clothing are so scrunched in together that you can't even look through them. They still get a 5-star review

The women's section and the men's suit section are great

Amazing range of items at really unbelievable prices and good brands and quality

Love this place! I'm always finding some GREAT deals and treasures. I go almost every day and find something new each time.

Would not let me exchange items purchased at a different location a few days ago

I went to the goodwill today and I was so happy with my purchase till I realized they charged me twice. The employee told me that my first card didn t work and in good faith I used a second one. They charged the amount on both cards.

Edit: I called them and they said they would refund the charge. I got some really good stuff but I have to take off a star for the mixup because it s quite the hassle

Nice collection of cloths neat. Might find some cool thing

The store is great if you don't have something specific you're looking for, and just want to browse.

You have to look for the deals. Lots of clothing and shoes. It's worth it to go in and look.

Didn't find anything for me but I saw a couple of nice coats for people average sized people.

This place was very helpful and friendly. I would have given 5 stars but the parking situation is tough. Took ALL of my donations, which made me very happy

Bought some cheap furniture from here during move-in. If you're persistent, you can come across some great finds here

Great place for used stuff great finds the BU kids keep it stocked with cool gear and hi end finds.

The cashier black ,thin ,tall ,curry hair lady is always bad service mind (rude). I have been there many time and she is always bad service all the time. The last time the lady (customer )was in the line front to me just told me come in front instead of her. It s just because she want to have service from other cashier instead of black lady .I asked her why ,she said I don t like her, she s bad service. I totally agree!! You re guys should avoid her. If you don t want to feel bad after walk out of the store.

Sometimes can have good finds here, decent prices, fairly clean.

This goodwill is right near BU. Came too look for disposable items for a Halloween costume and will never come back.

Save your time. Everything that is decent is marked way up. Shop at Marshalls, buy new and save.

Parking is a little difficult but donations are easy, there are several blue donation bins just to the left as you walk in. Lots of men's and women's clothing available and there are several books and CDs as well, there are even some household items available in the back of the store.

Amazing selection! Prices a bit higher than I'm used to outside of a big city, but...

I absolutely love this Goodwill. Amazing items, staff, and prices. Yes, some things are marked up VERY high (I've paid $100 for a pair of shoes here more than once), but usually those things are absolutely worth the price, and if not, just don't buy it! This location gets excellent donations, and I've found numerous amazing pieces here: from furniture, to shoes, to artwork. I bought a condo down the road just so I could come here 2x+ a week.

Though if you're not fond of a slightly pushy staff (they're ultimately there to push product and make money; it's like all relationships in life: you be nice and they'll be nice), a questionable crowd of shoppers (homeless, drunk, on drugs (some people, some times)), then just don't shop here. Though when you find that special item that you can't believe someone actually donated, you'll suck it up and be a frequent shopper like I am.

The store was having sanitization. You must wear a mask to visit the thrift store

For selling items not a good place. Hip? mmm... questionable. Prices they offer are almost poor and not in balance with the actual item. IE they offered me more for an item than I paid brand new, and less than 7 percent on another item that WAS brand new. Not real sure they have a full handle on what is trendy and what is not. For buying... stuff is really picked through. Can get almost anything they have at the local goodwill.

Not impressed.

Store is fine, women at register beyond rude. They're just chatting and laughing away as a line form and takes their time getting to the customers. Cut me off before I could even get my full question out.