gladly.com
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Really just the worst. We use them (not for much l...
Really just the worst. We use them (not for much longer) as our HOA portal and their payment system has been down a month and they don't respond to communications. Awful interface, bad service, worse communications. I do not recommend working with them.
K
Love working here! The people and the product are ...
Love working here! The people and the product are so incredible. They definitely put their people first approach into their work culture - We re treated so well. I truly believe there s a bright future ahead of us with the way we continually innovate and grow.
B
Received a text today where this "company" has giv...
Received a text today where this "company" has given my contact information that they bought from somewhere to a 3rd party. There is no way to be removed from this "list" that was sold. The entire company should honestly be shuttered, they are crooks.
J
Gladly is a great place to work! The people first ...
Gladly is a great place to work! The people first culture is embedded in not only the work environment but also in the product and care the company takes with its customers.
G
I agree that this company needs to be closed. I ha...
I agree that this company needs to be closed. I have called3-4 times, asked to be removed from their site, Word Press, for some electronic rag & they make it impossible to telephone, txt. Now sm turning this over yo credit card vi!
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About Gladly, inc.
Gladly, Inc. is a customer service platform that helps B2C companies maximize the lifetime value of their customers. The company's mission is to empower agents without tickets, making it easier for them to provide exceptional customer service.
With Gladly, companies can streamline their customer service operations and improve the overall experience for their customers. The platform offers a range of features designed to help businesses manage customer interactions more efficiently and effectively.
One of the key benefits of Gladly is its ability to unify all customer communication channels into a single view. This means that agents can see all interactions with a particular customer in one place, regardless of whether they came through email, phone, chat or social media.
Another important feature of Gladly is its ability to automate routine tasks such as tagging and routing conversations based on keywords or other criteria. This frees up agents' time so they can focus on more complex issues that require human intervention.
Gladly also provides powerful analytics tools that enable businesses to track key metrics such as response times, resolution rates and CSAT scores. This data can be used to identify areas where improvements are needed and make data-driven decisions about how best to allocate resources.
In addition to these core features, Gladly offers a range of integrations with other business tools such as CRM systems and marketing automation platforms. This makes it easy for companies to connect their customer service operations with other parts of their business and create a seamless experience for customers across all touchpoints.
Overall, Gladly is an innovative platform that has been designed from the ground up with the needs of modern B2C businesses in mind. Its focus on empowering agents without tickets sets it apart from other solutions in the market and makes it an ideal choice for companies looking to take their customer service operations to the next level.
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- Did not verified company info
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- Did not replied to negative reviews
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Gladly, inc.
3.8