I was very pleased with our decision to book our holiday with GETS Holidays. I found that the planning and execution of our visits were on point and the coordination with the tour guide and the drivers really excellent. We felt safe and the teams displayed great pride in showing us their beautiful country. Well done! I would definitely recommend this tour operator
Gets Holidays had not responded to us and we are waiting for our money which we have paid to them for india tour such a bed company and they are interested only in Money of customer we will never travel again with them
Will not refund our 40% deposit even though they cancelled the holiday due to Covid-19.
UPDATED - Was pleased to hear from GeTS that our deposit was covered by a deposit protection and that the ability to rebook was extended to Dec 2021, also with the possibility to change the tour and or names of the people going, also it was very good to hear that that they promised NO increase in price if we stick with the original tour.
We are still unsure if we will be able to rebook for 2021 as the pandemic is still as prolific as it was in 2020. So when the time comes we will see if GeTS will be willing to postpone till again.
Booking our tour in India with Gets Holidays was the best decision we made for our trip. They are exceptionally organized. The booking process was seamless and they accommodated our numerous changes to our itinerary. The local guides on the various parts of our tour were outstanding. We had a driver for the duration of our tour who drove well and ensured that we were comfortable at all times. The vehicle that we drove in was clean and air conditioned. I would highly recommend booking a tour through Gets.
While the tour and guide were just fine, I had a great deal of difficulty with the financial aspect of the trip. They would promise me one thing and then want extra money later. Then they told me to bring cash to pay for the tour, but refused to accept it because they said the money was too old. All bills were clean but didn't pass their brand-new bill requirement which they did not inform me of until I arrived. Then they wanted to charge me extra for accepting the "old" money. When I checked with two Banks later, they said there was no problem accepting American money as long as they were clean bills. It felt like every time I turned around Gets was trying to extract more money from me than originally agreed. This cast a very negative shadow on the rest of the trip.
I would not travel with them again.
Date of experience: November 2019
Our tour was cancelled by Gets Holidays 6 days before it was due to start due to the COVID crisis. They have refused any refund of our money and insisting on a partial voucher only. Their correspondence has been awful. I realise the cancellation is not their fault but a voucher is useless at this stage and the way they have acted and communicated means that there is no way we would consider going on a tour with them in the future and paying the remaining 50%. Do not use this company. They are only interested in money and not their customers.
Having wanted to visit India for many years we decided that now was the time to go...
So in August of 2018 we started planning, we asked friends who have been for their advice, one couple used Riviera travel another used Citrus travel.
We priced up both the above companies for a 15 day trip visiting the Golden Triangle plus other locations, we wanted to visit Amritsar/Jodhpur/Jaipur & Udaipur as we had seen many TV travel programmes and were wowed by the sights etc. neither of the companies could accommodate us.
Whilst trawling the internet I came across GeTS, to be honest we had not heard of them, HOWEVER after my initial email request for information regarding our personalised tour they could not have been more helpful & professional this put our minds at rest and from then on in we had full confidence in GeTS as a tour company.
All emails were answered promptly and politely, no request was too much trouble, we even had two personal telephone calls from Arijit, the Team Manager of Mukesh Kumar which was wonderful.
Upon arrival in India we were met by their representative who gave us a folder with a printed copy of our itinerary plus a book of pre-booked 4-5* hotel vouchers etc., again this enforced our confidence.
We visited 9 locations, Amritsar/Agra/Jaipur/Pushkar/Nagaur/Khimsar/Jodhpur/Udaipur and Delhi, staying in some wonderful hotels & converted palaces at each of which we were met by a GeTS representative.
Ritu Chaudhary, Guest Relation, called us every 2-3 days to ensure all was going smoothly, which it was, again this was much appreciated.
For our tour we were blessed in having a personal driver for 10 days, his name is Rahm, he was a real star, nothing was too much trouble for him, he arrived each morning, on time with a freshly washed/clean vehicle, he was very pleasant and took us anywhere we wanted to go, stopping during long intercity journeys for photos and comfort breaks, also he was not phased at all whilst driving in the mayhem & chaos of the cities (It took us some time to settle down to the style of Indian driving ).
We pre-booked English speaking guides for the main cities, something I highly recommend, they were friendly and knowledgeable, one thing worth mentioning though is that during the tours they took us to souvenir/craft establishments that they clearly had a financial connection with, they really should have asked their clients if they wanted to go, not assume they did. However after 2/3 occasions we said no.
The pace of our trip was just right, a good mix of sightseeing/travel and personal leisure time.
For anyone wanting the trip of a lifetime we would recommend not going with a group because you are then at the behest of your fellow travellers, going as a couple gives you flexibility, something a large group does not have, each to their own though.
We can t praise GeTS and their people highly enough, to that end we are planning further trips to India plus a trip to Vietnam/Cambodia, we WILL be using the services of GeTS as they for us are the BEST...
I used GeTS Holidays to book a tour for the Ardh Kumbh Mela in Prayagraj. The entire booking process was effortless. I was assigned a fantastic tour operator who took care of me the entire way. He was always available to talk on the phone or text with me if i had any issues of questions. I stayed at a camp very near the Tent City and it exceeded my expectations as far as accommodations. Everyone on staff at the camp was very helpful and organized anything I needed, including private tours of the area and villages. I have since booked another 55 days tour on Rajasthan and Gujarat for this Oct-Dec with GeTS. Again, it has been seamless and is totally tailored to my wishes. I have travelled with many tour companies over the years, some very high end and very expensive, but in terms of customer service, tour planning and assistance GeTS has been second to none. I will be using them for all of my travels in the future, and certainly will and have recommended them to friends and colleagues.
Unbelievable experience with this company from start to finish.Their attention to detail, professionalism, cooperation & yet complete friendliness & care was terrific.I certainly will not hesitate in recommending GeTs Holidays to everyone I meet who has any inclination of going to India! Everything went so well for us & they couldn't do enough to help.
I'm so glad that I used GeTS Holidays during my visit to the Kumbh Mela festival in Feb 2019. Their representatives understood my requests very well during communications. They helped me create a perfectly tailored plan. Everything ran smoothly. Their staff was caring and actively sought feedback during and after the trip. They delivered everything agreed upon professionally. Highly recommended.
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