I applied with this company months ago. Went on many rounds of interviews (more than 3) and said they will provide feedback. Instead they ghost you. Staff usually had technical issues with simple video interview calls. There was a lack of professionalism to job candidates which speaks volumes for the organization itself. I would not recommend applying here.
Had a great experience with Gerber customer service.
My apartment number dropped out of my address so my order was returned. I contacted customer service and within 2 days my new order is on the way for my 1st grand baby. And I'm not being charged another shipping charge!
Thank you Gerber!
I usually order from Gerber monthly but since I have been trying to use my points the protection agency has been denying my forms of payment. I guess its only okay if I pay full price for all orders. Also the online customer service sucks. When they do respond its very vague barely addressing your concerns and I am also unable to speak with anyone from customer service. The contact number takes you to a recording and you never receive a call back. However like I said if you pay full price you will receive your orders and I can never complain about the quality of there clothing. The quality is top notch.
I spent over 450$, before reading reviews it's been 3 days and no delivery date nobody has returned my call or email. I would like my MONEY REFUNDED. I haven't received responses or product!!!! I'm an expecting mother I need my money or my products. I simply just want a refund.
Ordered many clothes for my little one, the package miraculous has an expected delivery date 12 business days after it was shipped! I contacted customer service multiple times but they were not willing to help, even FedEx said they needed to file a claim for lost package. In top of that many companies offer you free shipping, they don't add extra at the end to "insure" your delivery. My recommendation is to avoid buying directly from them, they lack of customer service skills and are completely unwilling to move a finger to correct their mistakes. Never again buying gerber products. 1st time shopping with them and worse experience ever. Will update when my shipment arrives if it arrives!
Above & beyond customer service! There was a slight mix-up with the shipping of my order in which I had to pick up my package from the post office and pay for extra postage. I reached out to Gerber Customer Service to be reimbursed for the extra postage I had to pay and they acted quickly and made things more than right by not only reimbursing me, but also emailing me a $25 gift card for the mistake & inconvenience. It made my day! Plus, I love all the products I ordered. Great quality & great value. Gerber will be a go-to company for me as I prepare to bring my first little one into the world. Thanks, Gerber! You have a customer for life.
The customer service is really good. My order had some issues but they resolved it very quickly, politely and efficiently. Will definitely return.
I am super impressed with Gerber s customer service! After accidentally sending the incorrect item, they responded fast and got the correct one on the way with no extra cost. We are excited to continue using them for many of our baby clothing needs!
I recommend avoiding this company as their customer service and turnaround are, quite simply, unacceptable. I order about $50 worth of clothing for a premature baby. The placing of the order was easy enough and they processed my card speedily. However, it s now been days and not only has my order not been shipped, I ve received non correspondence with updates about my order. Worse, my numerous attempts to make contact with the company have been ignored. Since it seems the clothes aren t going to come soon enough to fit my quickly growing son, I decided to cancel the order. There is no structure in place to efficiently do this. You can t just cancel the order, as you can virtually everywhere else in online shopping. There are other far superior companies from whom to buy baby clothes. Try any of them first.
I order 3 sets of onesies. I only received 2, other package was lost. The customer service was very helpful and quick to respond to me. Great customer service! And I love the onesie sets I received.
gerberchildrenswear.com