Genuine Parts Company Review

Doesn't look like much on the outside but they're very nice on the inside. Employee helped me without a purchase!!

Great customer service and had my part when no other auto parts store had it

Not sure about the safety of this part of town, but the guy replaced my signal light for me no extra charge :) way cool

Love this place. The staff very knowledgeable and super friendly

Mr. John the Best very helpful, knowledgeable, listen, and explained return procedures.

Awesome service! Knew exactly what I needed and even helped install!

Terrible customer service I called twice to get some prices and was placed on hold for 10 minutes. Not good at all I spend money there a lot and I feel I shouldn't be pushed to the side. NOT good for business.

They mix paint to match factory color.
It's an exact match, I Love It! I didn't kno they did this in store. Swift & efficient, it took less than 20minutes

The Counter mechanic gave excellent customerservice. Great price for my part and valueless installation information. It was a pleasure as always conducting business with the NAPA Auto Parts company

The customer service that I got from a manager named Jonathan was Way Beyond poor he needs to be retrained all over again telling me that he's not going to lose his effing job because I'm asking him about parts that I need for my car I would not be coming back there again

Always get good service when I buy parts here..
And they have quality parts.

As far as NAPA locations or big parts stores this one is pretty solid. I buy from them pretty regularly and the parts people there are more helpful and knowledgeable than most parts guys. Selection in store is very very good and they can get most things same day if they don't have them on site. I'm always pleasantly surprised about some hard to find part they can get to me quickly. I only took off a star because in all my dealing I have a had a few negative experiences with a very rude associate. Overall these guys are my local "go to" when I need parts fast.

Was picking up something for a friend, they have what they were supposed to have that the packaging somehow came open so it was missing two of the fuses, two out of three which did the person absolutely no good, the store did not charge me for the product but the product was useless anyway without two of the fuses and there was only one left in the box so .. I don't think they did it intentionally but I was upset because I was the middleman and there was not really much that I can do

Great friendly people that are helpful and make you smile

Napa had the part that we need it after calling three different auto parts stores. we are so grateful because we were stranded and had to leave our truck overnight. we did not have the proper to northern auto parts store that we stopped atso we had to come back this morning and it has been very easy to remove the part after going to Napa.

Very organized store and knowledge staff. That s important when you re looking for something specific or information. Not like that everywhere.

Went to napa on Pryor rd to buy a part. They didn't have it in store I was told if I pay delivery fee it will come next day. Next day came to pick part up it was the wrong part. I was told I can't get refunded now they want more money to order the part again. The lady manager was no help all she could say is she sorry.

I want to extend my thank you to John for his excellent above and beyond customer service. Yesterday was a very frustrating day for me. I was seeking a very specific brand of oil for my car. Initially I stopped by the McDonough location and the item was not in stock however the sales person called the Pryor street location to inquiry about the oil. She directed me to drive to the Pryor location however she had asked for the wrong item. Needless to say, it was very very frustrating after a long drive from McDonough in evening traffic only to find that she'd asked them to hold the wrong item. Nevertheless no matter how frustrated I was to find this out and wanted to let them know about it John remained calm and professional throughout. He phoned the supplier and the main office in Norcross in an effort to locate the oil however he was still unable to locate the product. John went above and beyond to satisfy me as a customer in the midst of my frustration. Great customer service please continue . Great spirit and remained calm throughout . I cannot say enough about John.

The customer service was very
bad and they gave me problems with returning a part that they messed up on!

They're competitive when it comes to auto parts n supplies, and they are close.

The Gentleman that helped me, Kevin was such a blessing

Called ahead to check price and availability of distilled water. Was told they had one jug in stock. When I arrived, I was told they don't stock distilled water. They had given me the price for battery acid. On a positive note, the staff are very friendly and helpful. This was most likely an isolated incident.

I only go for the auto Paint, but the paint mixer Darius is very friendly and takes good care of his customers. He always mix our paint at On & Popann to perfection.

I got the part that I needed and was in and out in a short amount of time. Sales people were very helpful also.

Great auto part store, very detailed, staff is friendly and they work with you to help find what you need.

Though it maybe 30miles from home its worth the drive for great quality parts

Always helpful, Very informative, this is the part store you want to go to !!

I will go here every time to get my parts those employees John Sabrina the young lady dajuan and Jonathan was so professional very helpful I think they deserve to be recognized for again they had a perfect group to serve in that store

I ordered some power steerring hoses from here. One the had in stock the other they had to order from their warehouse. I gave them wrong info for one hose. I realized thst upon picking up my order. No problem! They ordered the right one for me & I picked it up a couple of hours later. Great customer service & knowledgeable staff every time I've been there. I've visted thisd store several times in the past couple of months.

A pleasant environment with a very helpful cashier.

The auto parts are high in quality. I have purchased a battery and brake pads to name a few. Very reliable. The representatives are knowledgeable of the products and provided great service.

They pretended to know, what I needed to make a sale

Very helpful and friendly love the customer service

I bought at one and a half ton jack for $35 AutoZone wanted $85 on a clearance that was a real good price I really really like that and I got a Quality quality Jack

Clean and organized . Knowledge about their products is on the short end of the stick. It's best to know what you need before you get there.