I will never return to Genna Jewelers after the ru...
I will never return to Genna Jewelers after the rude treatment from the older woman I received today. I will never buy anything from that store again or recommend them ever again.
I have been having jewelry made for the last few years with stones I purchased. I always worked with the designers in NYC and NJ, so I decided to give a local business a try at getting my business that can be quite lucrative over time. I went in to get an estimate to have some earrings made and the salesclerk must have gotten insulted when I asking if the designer was in to give me a quote. She said she was giving me the quote, which was overpriced because I saw what the gold baskets cost for the size of my stones in the book she looked up. When she wrote up the prices, I told her flat out it was way too much. I brought in pieces that I had made recently in NJ, with a lot of weight in the gold ring, pendant, and earrings. I told her what I paid for each piece which was at least 60% less than what she wanted to charge! She told me I should go back to NJ and have them made there. THEN she had the nerve to complain to another clerk behind the counter that she "practiced restrained patience" with me. WOW! Great customer service! She should have waited until I was out of earshot or left the store before she complained. She should consider retiring or not be front facing with customers, she is not good for business. Well, I'm the one that wasted my time and energy trying to give them my business. So now, she has a negative review that will remain on the internet for all to see. P.S. I have never left a negative review before for any type of business, but she definitely deserves this one. Try any other jeweler in the Melbourne, Rockledge area, this one is not worth spending your money at.
Update, they responded saying price of gold went up when actually this month it went down from what I paid last month in NJ. It didn't go up 60% over value of what another actual jewelry designer is charging me. Regardless, the woman was rude and should not be dealing with customers!
