About Gapbuster worldwide
Gapbuster Worldwide: Revolutionizing Customer Experience Programs
In today's competitive business world, customer experience is the key to success. Companies that prioritize their customers' needs and preferences are more likely to succeed in the long run. Gapbuster Worldwide (GBW) is a company that understands this concept and provides unique customer experience programs through a handy set of measuring and reporting tools.
GBW was founded in 1994 by brothers Phil and Anthony Hayes. The company started as a mystery shopping service provider, but over time, it evolved into a full-fledged customer experience management company. Today, GBW has offices in Australia, New Zealand, Asia Pacific, Europe, North America and South Africa.
The core philosophy of GBW is to help companies understand their customers better by providing them with actionable insights. The company achieves this through its innovative suite of tools that measure various aspects of the customer experience journey.
One such tool is the Mystery Shopping program which involves sending trained evaluators to visit stores or interact with businesses anonymously as regular customers. These evaluators then provide detailed feedback on various aspects such as store layout, product quality, staff behavior etc., which helps businesses identify areas for improvement.
Another tool offered by GBW is Voice of Customer (VoC) surveys which collect feedback from customers about their experiences with a particular brand or product/service. This data can be used to identify trends and patterns in customer behavior which can then be used to improve overall satisfaction levels.
GBW also offers Social Media Monitoring services where they track online conversations about brands/products/services across various social media platforms such as Facebook,Twitter etc., This helps businesses stay on top of what people are saying about them online so they can respond quickly if necessary.
Apart from these tools mentioned above,GWB also offers other services like Employee Engagement Surveys,Customer Satisfaction Surveys,Mystery Calling Services etc.,
What sets GBW apart from other companies offering similar services is its focus on delivering actionable insights rather than just collecting data for clients.GBW's team consists of experienced professionals who have worked across different industries including retail,hospitality,banking etc.,This gives them an edge when it comes to understanding different business models and identifying areas for improvement.
Moreover,the reports generated by GWB are easy-to-understand yet comprehensive enough for clients to make informed decisions based on them.The reports include detailed analysis along with recommendations for improvements based on industry best practices.This makes it easier for clients to implement changes quickly without having to spend too much time analyzing data themselves.
In conclusion,GWB has established itself as one of the leading providers of customer experience management solutions globally.Their innovative suite of tools combined with their experienced team makes them an ideal partner for any business looking to improve its overall customer satisfaction levels.If you're looking for ways to enhance your brand's reputation while increasing revenue at the same time,GWB should definitely be at the top of your list!
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