G-Star Raw C.V. Review

Wait a week and a half for an answer to the mail. On Facebook I also approached you and then I hear that you are very busy. Can not imagine that you are so busy that my mail has to wait so long ... So bad this

Shipping 1-2 days is what is stated in the order confirmation. Meanwhile a week later and nothing heard. Called herself: the employee indicated that the pants are in Den Bosch with a delay.

She visited Den Bosch herself, but the pants are not there at all, so the employee lied to me. Shame the service is so bad these days.

Emails are not responded to.

Located on the highway and easily accessible by car.

At First in Jeans, Herestraat Groningen, I bought a hoody for my 15-year-old grandson.
After washing twice, the collar and cuffs were 5x as large.
At school they asked if he was wearing a dress.
Went to the store on Friday 29 January with the Hoody and I was laughed out, I had pulled the edges wide, in short .... they don't do anything with it.
I asked them to send the Hoody to G-Star.
The gentleman who called me back later told me again that we had done this myself and I had to
Get hoody back.
My daughter buys all clothes like Cars at First in Jeans and is furious.
Never go to First in jeans again and never buy G-Star again ???
I would like a solution for this problem.

Worst online (store) customer service experience ever!
I like to report when a company is doing something good, but I also like to take the time to quote when something is bad.
Long story short, poor follow-up of an online purchase. Turns out at G-Star you will only be heard if you use Social Media, and then the solution is not a solution, but they gladly report this via DM. Right. But if that's your way of interacting with and listening to your customers, there's still a long way to go. And the solution ... Anyway, you guessed it ... too bad, too late and too sad to mention here in detail. Too bad, but this 'premium brand' can still learn and improve a lot when it comes to the customer experience. This attitude does not last long and is even long-term killing. In any case, there is still a lot of room for improvement if you want to make customers feel customers and keep them as customers. Also applies to how people talk to you on the phone. unbelievable. Longer story short again: Put your ego aside and help your customer! as it should be with excellent and premium customer service.

Been here with annual warehouse sales. Everything was well arranged. Very cold at the location. Majority size S and XS present with sweaters and shirts. Still worth going.

Awesome products that last a mega long. Delivered quickly every time without any problems, great!

Very bad experience with two G-Star jackets. Very poor quality and service disappointed us. At first quite satisfied, but after these bad experiences we decided not to buy G-Star products anymore. In any case, you have now been warned, and hopefully in time.

Their ready-to-wear is of high quality but I find that the logo takes too much importance on the clothes. I don't quite understand the new short-tip style, but young people love it in Canada. I find their price affordable for the range of everyday clothes.

Really shocking customer service. Only order from them if you want to have a nightmare. I bought 9 items from G-star - they shipped 1 out of the 9, charged me for all of them. Even tried to charge me a higher price to replace the items. Shocking, shocking, shocking

Terrible customer service. Lied to me about my order and why it was delayed by well over a week. 2.5 hours on hold and telephone not answered....
Staggering behaviour. What a bunch of W