Very small casino compared to other grosvenor casinos. So the experience is not that pleasing
They won't allow you in if you're drunk but the Casino is really good.
Bigger than brighton, friendly staff and service, great little stop for a fun night out
Would be five stars but they have got rid of the best part which was the Bar upstairs away from the tables that faced out to Leicester Square. But it is an enjoyable evening if drinks and a bit of gambling with friends is your thing.
Great place to go. Friendly staff and good bar prices. Ask for learn to play if you do not how to play.
Smaller casino with large bar and open late. Not great for drinking due to lack of seating area.
Not the same jovial atmosphere since recent refurbishment. Staff are friendly and helpful as ever. However, there's less socialising space/ relaxation area as 2nd bar seating has been removed ....what a shame.
Wear what you want free soft drinks and hot drinks, clean place, pleasant staff, highly recommended
The ambience was great. Super busy on a saturday night at 2am. Probably a bit understaffed but the service was overall good.
Wonderfully clean and well presented place, I was here for refurbishment business for the building and not participating in the fun but I can happily comment that the staff were polite and professional, attentive and knowledgeable. The More
Fare deal. Nice place to play casino. I love it.soft Drinks are free of cost. This place is lucky for me . U can also try your luck.
I have not had time to open the bar and have a drink and a club and a casino, but it's expensive. How about 10 pounds for a drink on Long Island? Please note that if you take a shot on a shot, you will receive a sum of money. I decided to bet 20 pounds for fun here, but I was blown.
Bit of a nothing casino. Limited tables etc... nice building though with great dome rood
Awful smoking areas out in the cold but decent casino....
Average Casino, gives only a feel of how a real casino might look like
In the middle of refurbishments, limited slot machines and 2 of them were not working - Sep 2017
Can be quite even on Friday unlike other touristy casinos around this area.
Always met with friendly staff from reception to waiting staff. I come here often with friends even if we do not play at any tables we enjoy grabbing a drink or a meal. I highly recommend membership here over any other casino in the area.
My favourite casino, staff are friendly and because i am a regular customer they really welcome me with an attitude that u can only find at home.
Very bad and not fairly and just milking people nothing else.
Grosvenor is in general nice but the branch in Queensway apart from its neighbourhood feels more comfortable and friendly (maybe because it's not as large and luxury)
Went there for my birthday and had a great time. Good casino for professionals and those just looking to have fun on a night out
Nice place too bad the alcohol is not complimentary...
Great casino. Fair play rules are good hospitality excellent Games slots and table roulette blackjack plus more. Management Excellent WELL DONE GROSVENOR GROUP CASINOS I recommend you to all who enjoy gambling.
Very simple quality and arrogant dilemmas with their clients and public only of Chinese nature that do everything they can to win
Though it's under refurbishment it's still a cosy place to gamble
Really nice location and very friendly staff, highly recommended, although at the end of the day it's a casino, so don't bet what you can't afford and have fun, you're probably not going to win millions anyway...
I was not wowed by this place, especially with a few better casinos on the next block. Decent but why go here instead of the Hippodrome or Empire?
Shocking. Turned down admission at 9pm Friday evening. Me and my partner were questioned by the Security on how many drinks we had had that evening. We replied yes, we had, but with our meal. However, although confirming we were members from our local Grosvener casino with the front of house, we were denied admission by the Security. We didn't feel the need to argue with the unhelpful doorman as nothing we would said would've made a difference. My partner will now be cancelling his membership with his local Grosvenor due to this event. Please note the staff were more than helpful but the security was shameful. I would welcome your feedback on this matter. Thanks, Hannah
Nice venue few hands of blackjack after watching Arsenal play terrible
The casino game is located at Piccadily Circus in central London.
Great place to gamble.. got the jackpot in blackjack
Not as good as a few years ago. Lets too many stragglers in now
A good place to go too the casino if you have a lot of money. It also has food to eat and drink.
Good place to have some fun, staff and everyone are friendly, delicious food and snacks with discounts and even free offers for drinks.
The staff is friendly and so is the atmosphere. We feel comfortable and enjoy playing on the slot machines.
Free coke and lounge area to chill. Needed to use the loo which had been redone which was fantastic. Shame that the poker tables are gone, apparently everyone is playing Baccarat now
Nice for chilling out, but 4 stars because you will always lose their
Terrible costumercostumer service 30 minutes to purchase a drink at the bar!
Good small casino, some Black Jack tables, roulette, slots upstairs. Large bar.
looking for a differnt night life then have your luck in a casino this casino has amazing sights amazing team of people.
If you were born in 1997 they make you sign up for a membership. Made a whole thing of it really and were really rude. Do not recommend it s a complete scam
This was 1st Casino ever in my life visited and the experience was truly amazing Hola Holaa experience.. i enjoyed at fullest & had a lucky day too there
Lovely casino, a lot smaller than other casinos I've been to, but this was good as we went as a group of 6 and it meant no one was hard to find.
Had sooo much fun there. Shame I can't afford to gamble more.
