FultonMarketKitchen Review

Definitely would recommend. Great food, ambiance and service was excellent.

Ask to take tour of the entire restaurant. Fantastic decor and art.

Food was excellent, the roasted chicken came with a ravioli-like pasta that was filled with a chicken leg confit and I haven t had anything like it before. Must get in my opinion.

Service was slow and forgot several things and had to be reminded but would return for the food.

I cannot say enough about Richard and his amazing team! As an event planner, I work in so many venues and really appreciate great service and friendly knowledgeable professionals. From the initial conversation through the close of the event, we experienced first class hospitality and top notch service, not to mention delicious food and a memorable experience. You can really tell that the staff loves their job, but people as well. I would absolutely work with Richard and his team again!

Smelled horrible as their outdoor tables are next to the garbage bins, service was so slow, they messed up our orders, food came about 5 minutes apart, somehow you can t order any other drinks except those on the menu during brunch, that s insane as they have a full bar, their kitchen closes for about an hour as they need get everything ready for dinner never heard a restaurant do this before, overall a mess, will never go back.

Art,food and cool drinks! My new favorite restaurant!

An email saying that y all were closed or not open today, after I made reservations for 1:30 today, and gave my credit card for my reservation. Could have made a reso for somewhere else that was open.

Where to begin? First let me make a few things clear. We had no choice but to cancel our wedding. The venue at which the ceremony was going to be held canceled due to safety concerns over Covid-19. That same day Chicago officials announced that anyone traveling to the city from hotspots such as South Carolina would have to quarantine for 14 days. We cannot afford to spend 14 days in a Chicago hotel nor would we want to, plus how is a 14 day quarantine supposed to mesh with a wedding? This was all on July 6th, the same day we notified you of the circumstances. Your customer service throughout the planning of this event has been abysmal. Every time we've had to contact you it takes 3-4 emails before we get any sort of response and when we do it's only to find out that the coordinator we had been dealing with has been replaced without any notification to us. Yet you, as one of the owners sees fit to cite a "Thank you" in an email as unwavering proof of how pleased we are with your services, rather than what it is, which is just basic human courtesy on our behalf. Now, on the issue of contracts. Yes, the hold the date amount agreed to was $750, which has been paid and is not being disputed whatsoever. What is being disputed is thee amount past that which you see fit to keep without providing any service other than saving the date. I will also kindly point out, again, that you advertise your peak wedding season hold the date fee as being only $500 on several different platforms. If your policy has changed you should correct that on said platforms to reflect your new position on the matter. At no point during continuing to pay towards the event did we realize the contract was being amended to keep that money as well regardless of not providing any extra services beyond holding the date. I will ALSO point out that you are only one of eight separate businesses involved in this wedding. Every one of those eight businesses has contracts with us as well stipulating that refunds would not be given upon a cancellation of the event. However, every one of those contracts were also missing a policy or clause pertaining to a GLOBAL PANDEMIC. Therefore, because of that, and because those seven other businesses are owned and operated by understanding and reasonable individuals, every one of those contracts were amended and refunds were given. Fulton Market kitchen is the only one out of EIGHT to refuse to work with us on this situation. Now, to the point of you being just "a small business trying to get by"... You're the largest entity involved in this event out of the eight businesses. The salon, baker, photographer, and florist are all extremely small businesses and were still gracious and willing to work with us on this matter. You are a hospitality group in Chicago with at least 9 locations.
On the matter of safety and precaution; you encouraged us to go through with the reception despite travel restrictions and having no place to have the ceremony. You even encouraged us to have even more people attend while shattering Covid-19 records on a daily basis. This being a wedding, many of the guests in attendance are seniors and people who are immunocompromised. Now, while you as a business might be willing to move forward and put these people at risk, I am not. Just a few days ago the United States Center for Disease Control recommended against gatherings of over 10 people, but you're comfortable with more than 50 people in one place including your own staff. As of this very morning, the Mayor of Chicago has announced that bars will not be able to serve alcohol indoors as of Friday, also indicating that further restrictions may come in the future. Does that sound like a fun wedding reception to you at all?
I will now end on this note... I have given the most honest and accurate review of my experience with Fulton Market Kitchen. For you, as one of the owners, to now turn around and accuse me publicly of it being nothing more than slander is both shameful and irresponsible to the highest degree.

Unbelievably beautiful and artsy restaurant, such a hidden west loop gem! I absolutely loved the food, the unique atmosphere that I ve only been able to experience at Fulton Market Kitchen! This place is so much different than all the other restaurants and the staff is great! Richard, the general manager is extremely accommodating and has been very caring and attentive to details, which was extremely important in such a sensitive time we live in! The food is great too and the presentation was gorgeous! They have plenty of private rooms so you can enjoy an intimate event with your loved ones in such a charming atmosphere! I loved the restaurant and will make it a regular spot!

Amazing..Loved the food and the staff attention. I totally recommend it.