Dont feel bad customers! I'm a former employee and after being notified by united healthcare that this company owes me a refund, they dont return my calls either! Good to hear I can contact the subpoena team at United.
Their hosting products are terrible. No self-management, everything is done through email and/or calls which they eventually resolve. Several of my requests have taken months to be processed. In one example, their HTTPS certificate expired, and even though they're using the free LetsEncrypt certificates it still took them 3 months to restore it for the domain. In another example, it took 5 months to get a mailing list changed, more than once I was told that FrontSteps wasn't responsible for the mailing list, until eventually after a bunch of emails they figured out that they did in fact run that service.
Now that we have left, we are being asked to sign up for shorter term contracts to try again, begging to commit to giving more money by signing the contracts... Sorry, gotta pass.
It is now 9 months and between the lack of customer service and months of billing errors I would say the implementation is beyond frustrating. Biggest issue - all their promises that our websites would function properly is untrue. All the tabs we were promised to help our owners - not going to happen. I would highly recommend not partnering with Frontsteps.
Excellent-excellent product with actually better than expected service. Service much improved. Thanks for your help.
After 5 exhausting, stressful months, and thousands of dollars later, we are still at square one with nothing set up or ready to go. 5 months. The disorganization and inability to solve the smallest of issues is beyond frustrating. We have bought new equipment to make it work and it s only new issue after issue. Day after day.
Absolutely horrible. Never can speak to anyone directly. Leave messages but never, never get a return call even when you leave a message that it is critical or sensitive information on the site that you need help with.
Truly is the best company to work for! Also the product we're working on is truly a game changer! Glad to be a part of it and look forward to rolling it out! Stay tuned!
Fast growing SaaS provider to HOA's, Boards, and home owners. FRONTSTEPS builds stronger relationships with homeowners by tapping into a fully integrated association management platform that optimizes all your essential activities for greater productivity and profitability. Excellent company to work for as they are a leader in their space.
Even after asking for 2-3 years I still get Testing emails from them on a regular basis.
Can you choose "zero" stars? This company took over the web hosting company that my property management company used for its website. At Home Net since 2006. When we had At Home Net, we were extremely pleased with their services. However, earlier this year we received a letter that there would be a transition from At Home Net to Front Steps and we were left with no choice but to sign up with them and transition our websites or we'd be left with nothing including no tech support!
I've dealt with 5 different people over there since February 2018 and as of 12/12/18 we still have no transition, they refuse to return phone calls or emails and the links they sent us to the "new & upgraded sites" are TERRIBLE! They have given us 6 choices & they all look the same. They've also over charged us for one of our websites and refuse to refund the money after multiple attempts.
They've told us that owners have to change their login ID's to what Front Steps chooses and that all of our log in information is going to be changed. They've told us they would move everything over (this was supposed to begin 8/1/18) and now they are giving us the runaround that we have to do much of it.
Run for the hills & find a new web hosting company. That's what we are being forced to do.
Frontsteps: The Ultimate Solution for Property Management
Frontsteps is a leading property management software that provides self-service tools to residents and offers everything your team needs to get their job done in a single, user-friendly platform. With Frontsteps, you can streamline your operations, improve communication with residents, and enhance the overall experience of living in your community.
At Frontsteps, we understand the challenges faced by property managers and homeowners associations (HOAs). Managing a community involves juggling multiple tasks such as maintenance requests, resident communication, accounting and financial management. Our software is designed to simplify these tasks so that you can focus on what matters most - providing an exceptional living experience for your residents.
Our platform offers a range of features that cater to the unique needs of different communities. Whether you manage an apartment complex or an HOA with multiple properties under its umbrella, our software has got you covered. Here are some of the key features offered by Frontsteps:
1) Resident Portal: Our resident portal allows residents to access important information about their community such as announcements from management, maintenance requests status updates and more. This feature helps improve communication between residents and management while reducing administrative workload.
2) Maintenance Management: With our maintenance management feature, managing work orders has never been easier. You can track work orders from start to finish while keeping both staff members and residents informed about progress.
3) Accounting & Financial Management: Our accounting module simplifies financial reporting by automating tasks such as invoicing tenants or owners for rent or fees due. You can also generate reports on income statements or balance sheets at any time.
4) Communication Tools: We offer various communication tools like email templates which help keep everyone informed about important events happening within the community.
5) Mobile App Access: Residents can access all these features through our mobile app which makes it easy for them to stay connected with their community even when they are on-the-go.
In addition to these core features mentioned above we also offer additional modules like visitor tracking system which helps keep track of visitors entering/exiting premises; amenity reservation system which allows users reserve amenities like pool area etc.; package tracking system which notifies users when packages arrive at front desk etc..
At Frontsteps we believe in providing exceptional customer service along with our product offerings. We have dedicated support teams available 24/7 who are always ready to assist customers whenever they need help with anything related to our software solutions.
In conclusion, if you're looking for a comprehensive property management solution that streamlines operations while enhancing resident satisfaction then look no further than Frontsteps! With its user-friendly interface combined with powerful functionality it's no wonder why so many communities trust us as their go-to solution provider!
frontsteps.com
