Frontier Basement Systems Review

After my crawlspace recently flooded I decided to call Frontier Basement Systems to see how they could help. Cameron came out to do a full inspection and give me an estimate. He was incredibly thorough in explaining the process and gave me several different options which best suited both my needs and budget. He was also incredibly nice and answered all my questions without hesitation. I would definitely recommend FBS to anyone in need of basement or crawlspace repairs.

Matt Watts and his crew and Mike Pierce and his crew did a great job of installing the Wall Anchors and Water Guard in my basement!! They were very professional and communicated with me thoroughly as they performed the work. Awesome Job done in Buchanan TN!!

Was pleased with Frontier's prompt and friendly service. The job foreman, Fernando Mendoza, quickly identified a couple things not originally captured on the project summary and made the necessary calls to ensure it wouldn't delay the install nor cost us anymore out of pocket. Fernando was very knowledgeable, courteous, and professional. Both he and Jose, worked diligently to install the necessary materials related to radon mitigation and water intrusion in the basement and crawl space. The production manager, Brad P, was top notch as well.

Brad Pallares and his team Brennan and Tommy did an amazing job on our crawlspace. I first noticed how clean and organized their truck was. Every tool had a place and nothing was thrown about during the project. Next, I was amazed at how quickly they were able to dig out the trenches, install the sump pump, and encapsulate our crawlspace. Every phase of the project Brad made sure I understood what his team had accomplished and what his next steps were. He is calm and listens to all questions. You can tell his team works well together, very professional, and trustworthy. Thank you for your hard work!

Mike, Jovon, and Cameron came to my house in Springfield, TN to install structural support to my foundation. They were all very personable and professional as they took the time to explain and walk me through the process they were going to take for the installation. When I told them I had a newborn baby upstairs they actually did their best to stay quiet as they worked. They never woke the baby up from his nap. Even though they took their time to explain things and stayed quiet, they stayed on track and completed the job faster than I expected it to take.

Still have a little bounce in the living room after they did the "jacks" in February, did come out and adjust in April for no charge. Just call around and make sure it is what you need before committing

Matt Watts and his crew installed a two-pump sump pump system in my 84 year old basement. They arrived on time, worked diligently for several hours, kept the workspace clean and organized, and completed the job, meeting my expectations. I'm a civil engineer, and I know construction and I'm not that easily pleased. That being said, the results were excellent, and I commend Matt and his crew for their work ethic, knowledge of what they were doing, customer relations, and over-all relaxed and focused vibe while on-site.

Just finished my inspection and quote process with Elijah. Very professional and knowledgeable! Had answers for all my questions and I felt totally at ease writing the check for the deposit! I m in the business of taking care of people and greatly appreciate feeling taken care of! Can t wait to get this project going!

Thanks again Elijah!

5/15 - The install crew came back and glued the discharge PVC pipe. Poor guy, the pump started while he had the pipe line disconnected and he got soaked! They gave us the missing cap we needed and they plugged the extra holes in the block with hydraulic cement for us. Thank you Justin for all your hard work! So glad you were able to get us fixed up!

5/7 - The salesman, Robert, should have told us that the crew wouldn't be able to drill holes for draining the block wall because the block is completely core filled. That fact also should have been relayed to the install crew so they wouldn't have drilled holes higher up the block wall looking for a spot that wasn't filled with concrete (that we now have to fill with hydraulic cement). And, we should have been informed that we'd need to buy the plastic sheeting to cover the block instead of the install crew telling me in the middle of the project. Also, Robert told us that the crew could jackhammer under the perimeter framed walls when in fact they had to cut the nails and remove the base of the framed walls causing this pregnant lady stress I didn't need and costing us more money to repair the framed walls after the crew finished. Isn't there a note section for the salesman to leave comments for the install crew? If not, there should be! Can you have the crew come back? They didn't glue the PVC discharge pipe joints and the pump ran, causing water to leak out onto the basement floor and down the wood framed wall (luckily we don't have drywall installed yet)! Also, they forgot to give us one cap for the places in the water guard system where we do checks.

Chris and his team repaired the main beam in my 96 year old house. The doors open and close properly now and I no longer need to level the bathroom floor.
I am very satisfied with their work and hope to see them soon to finish other projects that need to be done.