I had a positive experience with Friesens corporation. The prints I received were of excellent quality and the customer service was responsive and efficient. The overall process was smooth, and I am happy with the final product. I highly recommend Friesens for their printing services.
Haven't used Friesens corporation yet?
Ask Trustburn
Questions about Friesens corporation
What is Friesens corporation?
Friesens Corporation is the largest printer of hardcover books and yearbooks, founded in 1907 by D.W. Friesen in Altona, Manitoba. The company operates as an employee-owned corporation and serves authors, book publishers, students, and organizations. Their mission is to help others share their best story with the world through the power of print.
What specific services does Friesens provide for book production?
The company offers comprehensive services for trade books and yearbooks, including prepress technical support, file preparation guidance, and press checks. Customers can manage their entire print procurement process through an online portal called MyBooks, which handles quotes, pricing comparisons, and shipping logistics.
Where is Friesens located and which regions do they serve?
Friesens serves customers across North America, with operations located in Canada and the United States. The head office is in Altona, Manitoba, while the US address is in Pembina, North Dakota. They are well-positioned to provide quality products anywhere in Canada and the USA.
How long has Friesens existed and what is its ownership structure?
The company has been in business since 1907, making it over 117 years old. It has grown many businesses since its founding based on principles of serving others, fine craftsmanship, and community building. The company has been employee-owned in some form since the 1950s.
What makes Friesens different from other printing companies?
According to the company, their secret to success involves recruiting good people, motivating them as employee-owners, relentless training in the craft, and continuous reinvestment in technology. They also instill a focus on company success and encourage everyone's ideas to improve the business.
What do recent reviewers say about their experience with Friesens?
Several reviewers on Trustburn praised the excellent quality of the prints and the responsiveness of the customer service team. Many noted that the team went above and beyond to ensure satisfaction, with some highlighting the quick turnaround time and attention to detail.
What is the current rating and review history on Trustburn?
The Trustburn rating for Friesens is 4.1 out of 5 stars based on 7 reviews. The most recent review was posted on October 1, 2023, and the reviews range from 3 to 5 stars.
How can a new customer get started with Friesens?
To start working with Friesens, customers can request a quote through their website or contact their sales team. They offer an online print management portal called MyBooks where users can access quotes, compare pricing options, and select the best fit for their needs.
What is the core philosophy behind Friesens' operations?
Friesens emphasizes that they are in the business of meeting customers' needs by focusing on what they do, how they do it, and why they do it. They believe in maintaining strong customer relationships and delivering on promises to ensure success.
What technology and systems does Friesens use for production?
The company uses state-of-the-art plants and equipment, including a single-page PDF-based workflow system called Prinergy for prepress. They also utilize both Macintosh and Windows systems to handle industry-standard desktop publishing software for their projects.
What is Friesens' approach to land acknowledgment and sustainability?
Friesens operates on the original lands of Anishinaabeg, Cree, Oji-Cree, Dakota, and Dene peoples, and on the homeland of the Métis Nation. They acknowledge the treaties made on these territories and respect the harms and mistakes of the past.
What are the key values and goals of Friesens?
The company's values include compensation and position equality, continuous improvement, and providing opportunities through education and training. They also aim to establish an effective team for long-term success and promote employee-ownership.
What additional support options are available for customers?
Friesens provides a dedicated technical support person to help customers set up files correctly, ensuring superior products in the end. They also welcome customers to visit for press checks, offering comfortable customer lounges and modern suites for overnight stays.
What is the official website of Friesens corporation?
The official website of Friesens corporation is friesens.com.
Post your question publicly — other visitors, and whoever manages this page, can answer. It will be visible on this page.
Want to hear about this company again? Follow it and we’ll email you when a new review appears.
Based on reviews, listing data and the company's website. Verify anything important with the company directly.
7 Reviews
My experience with Friesens corporation was overall positive. The quality of their printing is great and the customer service was helpful. However, I did face some issues with the delivery, which caused a slight delay in receiving my order. In spite of that, I appreciate the effort put in by the team to resolve the issue and ensure I received my products. I would recommend them for their quality printing services.
👍 Friesens corporation is a fantastic company! Their printing services are outstanding and the customer service is second to none. I was amazed by the attention to detail and the quick turnaround time. The team at Friesens really went above and beyond to ensure I was completely satisfied with the final product. I will definitely be using their services again in the future. 👍
I recently tried out a printing service and was pleasantly surprised with the results. The quality of the prints was excellent and the turnaround time was impressive. The customer service team was helpful and responded promptly to my inquiries. I would definitely recommend this service to others.
👌 Friesens corporation met my expectations with their exceptional printing services. The prints were of outstanding quality and the customer service team was always there to assist me. The entire process, from placing the order to receiving the prints, was hassle-free. I would definitely use Friesens again for my printing needs. 👌
I had a really great experience with Friesens corporation. Their customer service team was very helpful and knowledgeable. They guided me through the entire process and answered all of my questions. The quality of their products is top-notch and I was extremely pleased with the final result. I would highly recommend Friesens to anyone looking for a reliable and professional printing company.
I recently used a printing service for my business needs and I must say, I was quite impressed. The quality of the products was exceptional and the delivery was prompt. The customer service team was also very attentive and made sure all my requirements were met. I would definitely recommend this printing service to others without hesitation.
Questions & Answers
No questions yet — be the first to ask.
Sign in to post
Your text is saved — you'll come right back to post.
or with email
Don't have an account? Create one
News & Press
No news yet. This is where the business shares its own updates and press.
Photos
No photos yet. Photos shared by reviewers will show up here.
About Friesens corporation
Friesens Corporation is the largest printer of hardcover books and yearbooks.
- Website
- friesens.com
