Friedrich air conditioning Reviews

NEVER BY FRIEDRICH ! This company is a POS because the first time you try and clean the unit it will never work again, thank you Friedrich for taking my money and designing a POS A/C unit.

Customer service is a joke. My Daughter is going on a month without heat and now its 20 degrees outside and she's still get slow-played by Friedrich AND Melton appliance because they cant produce the part to repair it (the heat element) ....it's been on back order all this time yet they won't replace the unit. Stay away from these people their word and warranty are both no good.

Have had 4 zone units over 20+ years with no problems. One unit was working after 16 yrs. I changed to increase effecincy.

Fraud alert. Friedrich WCT10A30A is only cool and fan. It contains none of the advertised features. No wifi, no clock, no timer. The technical specifications are all false.

I bought a friedrich dehumidifier model D70BPA through Amazon in June 2017. I use it during the summer months in my basement. When I went to use it this summer in June 2020 The cooling fins would not become cool ... thus no dehumidification would occur.

Finding an authorized repair place was difficult, when I called friedrich they gave me the name of two places but would not tell me the address or how far away they were from my location. I called both of those locations only to find out they were no longer servicing Friedrich products. The last place suggested I check online which I did and found a few others as well ( I did note that online the location of each service area was clearly indicated, not sure why the representative would not tell me that information)

Today i called friedrich to find out about what would happen if my unit could not be repaired. The representative told me that I only have the standard one-year warranty and the product is not covered past One year unless I bought an extended warranty . I told the representative on the brochure that came with the humidifier it states that the limited warranty is Described in two sections, first section is the first year coverage, the second section says "second through fifth year" and describe what is covered through that period. There is no mention of having to purchase an extra warranty to get the second through the fifth year coverage.

because of the lack of warranty coverage I have told my repair place to just trash the unit ... it's not worth the expense of having it repaired without any warranty coverage.

I will never buy any friedrich product again !

Long story short: Dealing with the company Customer service is a pathetic nightmare. I had bought a very expensive AC which arrived damaged. The companies affiliated AC techs don't care or want to come. The customer service department lies. You wait on hold, they hang up, they lie to just get you off the phone. Its basically a war of attrition. I wrote to corporate and never got a response. They farm out customer service and nobody is watching them. Do yourself a favor and buy from a Japanese or Korean company. Friedrich doesn't care about their consumers, especially if your not a large business.

They stolen my rebate never answer I buy a/c they said send rebate cupon via mail and receive money back lie they are maffia I write 25 time never answer.

Awful service. Waited twenty minutes twice for a phone call on hold while I was only caller number two. They also can t seem to answer emails in timely fashions, or answer the questions I need answered.

This is a company whose reputation rests on its past laurels and not on the quality of their products and customer service today. Customer service is abysmal.

Latest incident: a firmware update made my unit's wifi connectivity inoperable. Friedrich promised to send a necessary replacement wifi adapter with 7-10 working days. Nothing arrived. Now I'm told that the adapter is out of stock and not expected until Aug 31, 2021 -- i.e. the end of summer! "It is what it is", says a Customer Service Supervisor.

If you ask to file a complaint at Friedrich HQ, no one can provide an email address or phone extension. Pathetic.

I have no option but to trash Friedrich's reputation wherever I can online. Their consumer ratings are rock bottom already. Perhaps someone will notice when their sales drop.

CANNOT GET A HUMAN TO PICK UP THE PHONE. BEEN ON HOLD FOR HOURS. HAD PURCHASED A NEW SYSTEM AND HAD A QUESTION. WILL BE RETURNING IT TODAY AND PURCHASING FROM A COMPANY THAT SUPPORTS ITS PRODUCTS.......