Freeway ford Reviews

I purchased a used Honda Pilot from Freeway Ford 3 weeks ago. I was initially put off as the vehicle was grossly misrepresented on the online ad, lacking numerous features (heated seats, 3 zone climate control, moon/sun roof, power liftgate, among others) the ad stated it had. Though these very features initially piqued my interest in this particular vehicle, the salesperson dismissed me, citing she'd mention it to the internet sales manager. In typical salesperson fashion, she attempted to create a sense of urgency in me by telling me the vehicle had only been listed less than a week, and there was a lot of interest in it. That felt extremely condescending as I had clearly done my research, having already read the Carfax report and I could see it had been listed for a month. I was allowed to take the vehicle to my own mechanic to have it checked out, and based on his assessment of the vehicle, I purchased it. It is a nice vehicle, and I like how it drives & handles. I am confident I purchased a quality vehicle at a fair price, but I have no sense of loyalty towards Freeway Ford or the salesperson I worked with. Freeway Ford acted as any good politician would, looking out more for their interest (closing the deal on the sale) than mine (satisfied customer). I will not be back, nor will I recommend.

Great experience selecting and purchasing my 2021 Ford Explorer. Nolan was fantastic to work with. The experience was easy, honest and efficient. I would definitely recommend checking out Freeway Ford, and will be my first stop for our next vehicle.

Wonderful place to buy a car. Worked with Erin and she was so helpful! Thanks so much for the great service!

Very good sales people. The really listened to what I wanted and they delivered.

Great service, great team of people. Glenn, Tim and Patrick are really focused on exceptional customer service! A pleasure to do business with. Love my new ride!

I am deeply disappointed with the level of professionalism demonstrated by the staff at Freeway Ford. It is plain from the review responses that the management is interested in deflecting and blaming their customers for problems that occur. The courtesies they provide are perfunctory at best. Could these customers be difficult to work with? Sure, that's the reality of being a public-facing business. You don't make excuses or turn things around on your customers when you encounter criticism, not least online and with every review that isn't glowing and fawning.

Anyways, I bought a used car with low mileage from Freeway Ford and within a couple of weeks, the transmission failed. It was covered under an optional warranty but the car still sat in the repair lot for five weeks while Freeway Ford gave preference to other vehicles with odd, pending insurance situations, taking up valuable work space in the garage. Scarcely two years later and the transmission is failing again, putting my wife into a dangerous road situation. I understand that mechanical failures do occur, but twice on the same transmission after Freeway Ford allegedly guaranteed it? That doesn't inspire confidence in the quality of their work.

I loathe to think what kind of supbar service and runaround I'm going to receive this time. I've been brand loyal to Ford for a long time but I'm not sure my next purchase will be with the company, unfortunately.

EDIT: "Unproductive and uncalled for?" This review has been two years in the making. Again, management is trying to deflect responsibility for a reasonable grievance

I went to Freeway Ford due to the fact they were the only ones who had an F150 in the color I was looking for... I was lucky enough to meet Erin Terry, (sales rep)...She could not have been nicer! She walked Me through all of the options and after all was said and done, I ordered a new 2022 F150... The entire Staff was amazing, Thank You for a stress free experience Erin, You are Awesome!

Brian was wonderful to work with! Honest, caring, thorough. When we made our decision to purchase, the entire process was more smooth then I have ever had when purchasing a vehicle. THANK YOU!

My lease was coming to an end and Erin Terry made the transition painless. She's friendly and competent without being pushy. She made sure I had all of the information I needed to make an informed decision and followed up after the fact. Would definitely work with her again! Thank you.

Tough times buying a car in this market with supply being very low. Brian took the time to hear what my needs were and he recommended a recent trade in which was not on my list to look at on their lot. He was spot on, while not the color I was going for, the vehicle he recommended checked all the boxes. It was a great car buying experience and I highly recommend going to see Brian at Freeway Ford if you are in need of a car