Fred martin auto group Reviews

I purchased a car from Bill King. I needed to downsize from Tom one cat from 2 cars. Bill was able to give me an amazing deal and I walked out with a brand new jeep Cherokee. Bill worked hard to make sure we got a good deal. The 5 stars are for him. The finance guy Mr, young can use some courses on how to talk to people. He was condescending and almost flippant when I was trying to understand something. Even when describing some cars I had in the past and my experience, he basically said it wasnt true. I ve owned several Cadillac s in my life and I know what I paid for them he actually told me at one point that he doubted that. So really, calling me a liar. If it were not for Bill I would have walked out of the deal. Mr young needs to take a Dale Carnegie type course to learn how to converse with people of all backgrounds. He comes across as if he thinks he smarter than you. Both my husband and I had better jobs than Mr. Young is currently doing and he was very condescending toward us. People like him always ruin my car buying experience.

Unfortunately worst experience ever! Staff was deceitful... they advertise a 5-day Love it or leave it return guarantee... then they neglect to tell you that it's 24 hours to return it after that you can only exchange it. They Rush you through signing paperwork and then don't give you copies of everything that you signed especially the ones that tell you about their return policy! They magically lose appraisal forms for vehicles that you want to trade in... And then fabricate new ones when you ask them to produce them. I wouldn't recommend to my worst enemy!

Terrible experience from start to finish. Definitely a superstore, we don t care, get out of the way for the next customer feel. Rob from sales didn t walk me around new truck when picking up. He handed me one key and I had to search for the 2nd key inside the vehicle. When I started the truck, the gas light was on. I drove 20 miles home and the moment I parked, I did a walk around and found the damage. Sales postured as if they were going to fix the damage, but then said the security footage proved it was not showing damage on the lot. When I asked to see proof of video, sales manager refused. After speaking with the sales manager, it s not shocking they have terrible customer service. Brett told me due to this being a fleet vehicle, I was not actually a customer, because they only get a fee. Yes you read that correctly the SALES MANAGER told me I was not a customer. I am currently waiting on a call back from general manager. They claim damage is very obvious and I would have found damage upon picking up vehicle. Rob from sales rushed me out door with new vehicle, which leads me to believe they knew. Go somewhere else terrible customer service.

Told us exactly what was in our price range. They weren't pushy on anything and didn't even try to get us out of our budget range. I'm very happy with Fred Martin superstore, definitely am gonna be a life time customer.
Also Justin swarm was great to work with highly recommended.

Was our first time at this dealership the customer service was not to bad the staff was not pushy. We love Dodge

I dropped my 2014 dodge durango off because I was experiencing a loss of power, check engine light, traction control light, and a squeaking/clunking noise coming from front passenger tire. We were able to address problem #1 with a camshaft sensor replacement but the noise coming from my right tire still exists. I was told it "might" need a bracket mount replacement(not under warranty) but this noise sounds like a suspension issue(under warranty). I feel like this issue should have been addressed before calling me for pick up.

Matt was awesome! Was great to work with. I felt like it was not the usual high stress when buying a car. The manager was great to work with also. When we were working the deal it was very relaxed and all the questions I asked were answered and the requests I asked for were taken care of. Kim who I did my financing was awesome. He let me take my time and read all the paperwork and answered all my questions. A friend of mine sent me there and said I would be treated great. He was spot on. I will definitely go back when my wife or myself need a new car.

Dropped My Hellcat off for a software update for service. This is how it looked when i picked it up. Thank you for taking pride in your customers vehicles while they are in your care. You have lost my business, and any hope for a referral in the future. The Sale is only part of the experience. The follow through is what earns you loyal customers. Extremely Disappointed.

Best experience ever, drove away with a better truck then expected. Amber Williams was my dealer. Very nice, and professional, gave me an excellent deal.. would always recommend them.

Just purchased a 2019 Jeep Compass yesterday. Our sales man Chris was phenomenal, definitely recommend him!!
He was so helpful and involved when selecting a vehicle. He also explained every step of the process, so we weren't left wondering. The rest of the staff were also very nice. Best experience purchasing a vehicle that I have ever had, thanks to Chris