Frank ratcliffe Reviews

Got a letter saying they have my stolen motorbike from years ago and that storage cost is £192 plus £13 pd from the time they wrote the letter (28th/11) well I only received it Saturday 6th when they are closed every weekend.

Only says on the letter to let you insurance know if you made a claim and not if they might take the cost of it. So first worried about that, considering xmas is coming and money is tight anyway.

Then letter states any personally belongs will be held separately.

Gave them a call as letter didn't state what if anything was in my bike and they said they'd call me in about half an hour after checking.

2 hours later around 3.30 I called back as didn't hear from them. They said it was stuffed at the back and wouldn't get it till tomorrow when insurance was going to take it. Also that apparently the seat storage was locked and that they couldn't do anything about it (giving a what do you want me to do attitude) as I explained i didn't know what tools, and permission they had etc and after a awkward silence I said I could bring my keys in. Surly as their job they could say what they can or can't do and give recommendations rather just implying so what.

They didn't say what time my insurance was coming to collect and at this point I was losing my patience from their unprofessional lack of empathy and helpfulness. So I confirmed the address and agreed to come tomorrow.

Woke up early, already stressed, depressed etc, as again didn't know when insurance would be collecting. Called again and now suddenly they could get in the seat etc and found nothing. So got up early for no reason and almost drove to them for no reason.

Why could they not add on the letter these details when they should have first searched it. Or get the bike out and check, when I enquired, if they didn't before (especially if you needed it ready for next day anyway) or at least have the decency to call me back to explain, or apologise that you didn't when I called you. Or call me when you got it out this morning and found nothing rather then expecting me to check a 3rd time or come down in person for a wasted trip.

Very lazy, unempathetic, rude staff.

You are dealing with customers victim of theft that are already stressed and upset. Do better.

👌 Frank Ratcliffe's heavy recovery service is simply the best! They swiftly recovered my vehicle and provided excellent assistance throughout the process. The team was professional and their rates were reasonable. I highly recommend them for their outstanding service. 👌

I recently had to use the services of Frank Ratcliffe and I was extremely impressed with their professionalism and efficiency. The team arrived promptly and quickly assessed the situation. They managed to recover my vehicle without any damage and their rates were very reasonable. I highly recommend Frank Ratcliffe for anyone in need of heavy recovery services.

The recovery service provided was top-notch! I had an unfortunate incident on the road and needed assistance. Frank Ratcliffe came to the rescue and got my vehicle back on track in no time. The team was skilled and efficient, and their prices were fair. I'm really grateful for their help and would definitely recommend them!

I had an outstanding experience with Frank Ratcliffe's heavy recovery service. The team was prompt, professional, and efficiently recovered my vehicle. Their rates were fair, and I would definitely choose them again in the future. Highly recommended!

I had a great experience with Frank Ratcliffe's heavy recovery service. The team was friendly and professional, and they quickly recovered my vehicle without any issues. Their rates were fair and the service was top-notch. Highly recommended!

I recently had to avail the heavy recovery services by Frank Ratcliffe, and I must say they were great. The team was quick to respond and handled the recovery process with expertise. Their rates were reasonable, and I highly recommend them for any heavy recovery needs. They exceeded my expectations!

I'm very satisfied with Frank Ratcliffe's heavy recovery service. Their team was quick to respond and efficiently handled the recovery process. The rates were fair and the service exceeded my expectations. I would definitely recommend them to anyone in need of reliable recovery assistance.

I recently had to use Frank Ratcliffe's heavy recovery service and I was impressed with their efficiency. The team arrived promptly, assessed the situation, and swiftly recovered my vehicle. Their rates were reasonable, and their service was professional. I highly recommend Frank Ratcliffe for any heavy recovery needs.

👍 I had a great experience with Frank Ratcliffe! Their heavy recovery service is outstanding. The team was quick to respond and managed to safely recover my vehicle in a timely manner. They were professional and their rates were reasonable. Highly recommended! 👍

Frank Ratcliffe provided an excellent heavy recovery service when my vehicle got stuck. The team was quick to respond and handled the situation with expertise. Their rates were reasonable, and the service was outstanding. I highly recommend them.

I recently had the need for a heavy recovery service and chose Frank Ratcliffe. Their team did an excellent job recovering my vehicle without any hassle. The prices were reasonable and the service was prompt. Highly recommended for anyone in need of a reliable recovery service!

I want to express my gratitude to Frank Ratcliffe for their exceptional heavy recovery service. When my vehicle broke down, they came to the rescue and quickly towed it to safety. The team was professional and handled the situation with utmost care. Their rates were fair, and I highly recommend their services.