I recently used this travel company for a trip and...
I recently used this travel company for a trip and had an average experience overall. The website was user-friendly and easy to navigate. I found some good deals and packages on their site. However, the customer service was just okay. The response time to my queries was quite slow, and I would have appreciated more prompt and efficient communication. The booking process was smooth, but there were a few hiccups with the itinerary. Some of the promised inclusions were missing, which was disappointing. The accommodations provided were decent but nothing extraordinary. The tour guide was knowledgeable, but there was limited interaction and engagement with the group. Despite the average experience, I did enjoy my trip thanks to the interesting destinations and activities. I would suggest the company work on improving their customer service and ensuring the advertised services are delivered accurately.