Four Seasons Hotels and Resorts Cairo at Nile Plaza Review

Excellent and fantastic hotel...spent good times with my colleague Examiners of the RCS England and we were all happy with all aspects of hospitality. Well recommended x

I love everything about this place ! Especially the view
But as any hotel I am not in love with their open buffet

From the most luxurious and the most beautiful hotels

Sub-par service all around.

Just checked out of a suite here at the Four Seasons. After spending three days- two nights at a premium suite at the hotel for a wedding that was held on September 24, at the same hotel, I can definitely say that the hotel suffers from poor service all around.

Before I start my criticism, here are some of the good things at the hotel, which should be expected at a Four Seasons, with a premium Nile View. So yes, the view, the rooms are we maintained, the hotel facilities are in a good condition, the food is excellent, especially the Zaitona premium open buffet, the quality of the rooms service food is great, pretty much everything anything you need you can find at the hotel especially with the Baymen mall being located on the annex.

The negatives:

The (practically non-existent) Reservations Department

Almost all the groomsmen, including myself tried to make reservations by calling the hotel, and to our independent absolute shock, the hotel wasn't able to take our reservations over the phone because the reservation staff was never there, yes we called on different days at different days, past 9-5 and perhaps on weekend, but never at a very late hour. It is rather strange to be honest.

The Front Desk staff

Simply incompetent. From the get go, they entire staff manning the front desk was clueless about rates, slow, unprofessional at best, at points rude. With the exception of a manager, Ms. Inas M. all in all all my dealings with the front desk were rather horrific. Noting that I was best man at the wedding I had tens of dealings with the front desk.

Valet and Concerirge

While most staff at both units of service were super helpful and enjoyed high degree of customer service understanding, a few bad apples were present, particularly within the valet team. Straight up rude and dismissive

Ballroom Management and Staff

To simply put it, one of the ballroom managers where we had held the wedding at, tried to scam me out of an extra tip, claiming that the the ballroom waiters hadn't been tipped yet, which turned out they were. This was a scam of a few thousand Egyptian pounds. The groom and I got the money back eventually.

Room Service Staff

While most were polite and spot on, one particular room service staff member almost adamantly refused to hand my a wine bottle opener that I had asked for, it was only when I offered to buy it from him when he felt shy and handed it over, as if I was going to keep the bottle opener for myself while I am staying at a $400 per night hotel.

All in all, it's a damn shame that such a high caliber hotel brand. Damn shame.

This is a superior class hotel with views of the Nile and services above description

Graet food
Good Conference management

One of the nicest hotels and staff they have treated is sophisticated

Well its the four seasons !! And beat thing about it , is that if you are lucky you can find a nice parking just behind it !

The hotel adore decor, furniture and arranged a new, clean and 5 star service and eating the way and passed Zlz presentation Baalh

One of the best and most luxurious hotels in Egypt overlooking the Nile and is characterized by its privileged position in the center of the Egyptian capital

Nice place to have a goood time and many should visit that place to have fun and order any thing u found it and be happy
Good place to sit with ur friend i like it so much .... U have visited this palce
Make sure having fun
............. I like it ..............

Stunning views, luxury hotel, Very helpful and decent staff

The largest and most powerful hotel in Egypt, service and location

Located on the Corniche of the Nile Garden City with a magnificent architectural style

I do not like places that offer wines but the service there is excellent

I loved the service very much. Also, the view is epic you can see Nile river, Opera and Cairo tour from your room. Food is very good starting from the starters to the main dishes. Conference rooms are good many sizes and a lot of screens there. Bathrooms are clean and the people are nice.

This is where you want to say. On the river, close to the museum and old city

Perfect location In Garden City a classy neighbourhood in the heart of Cairo. Near Tahrir Square . Overlooking the Nile River . One of the best and extravagant hotels in Cairo

Beautiful place, excellent food and very special jewelry

I did a lot of walking when I was in Cairo. If I remember correctly, this hotel was by a small bridge and some boats.

In my photos, I have tried to capture the opulence. A foreigner like myself is welcome, however scruffy. I have booked my return flight to Cairo. I had an Americano - I like to live life to the max. Tomorrow, a winter resort in Poland.