Forward Graphics Reviews

I'm happy with the service provided by Forward Graphics. They were professional and efficient in completing the project. Keep up the good work!

👏 Forward Graphics did an excellent job. I'm extremely satisfied with their work. Kudos to the team! 👍

I recently worked with Forward Graphics and I was overall pleased with their service. The team was professional and delivered high-quality work. I would definitely recommend them to others.

I had a positive experience working with Forward Graphics. The final results were impressive and met my expectations. I would recommend them to others.

Overall, I had a positive experience with Forward Graphics. The team was professional and delivered quality work. I would recommend their services.

Working with them was a great experience. The team was highly skilled and delivered excellent results. I would definitely work with them again in the future.

😄 Forward Graphics exceeded my expectations. They provided exceptional service and delivered outstanding results. 😊

I had a satisfactory experience with Forward Graphics. The team was responsive and delivered what was promised. I would consider working with them again.

The service provided by Forward Graphics was satisfactory. The end product met my requirements and I appreciate their effort.

I had a good experience working with Forward Graphics. The team was attentive and delivered on time. I would consider working with them again in the future.

Short version: Appalling professionalism, woeful lack of skill, abysmal customer service. Forward Graphics printed my run of posters using the wrong image-file. They considered the job complete despite appalling pixellation on the prints. I had to pay almost the full amount for a replacement run, but this time the colours were so badly skewed they were even worse than the lo-res versions. All subsequent attempts to get in touch to secure a refund have been ignored. Steer well clear.

Longer version: I've come to the unpleasant decision to write-up my experiences with this company because they refuse to respond or engage with me in any other way.

I approached Forward Graphics (hereafter FG) on the advice of friend and was pleased with the price they quoted. I commissioned 100 high quality poster prints, which I intended to sell at an industry festival. I made it very clear from the start I wanted to use a high-resolution image as the basis for the prints. Separately I provided a low-res file to check that the print could be properly sized (it's an American-ratio format rather than a standard A3 scale this was all fine). I was very careful to ask FG if they had everything they needed to proceed.

That question was never answered. Instead I received 100 prints in the post which were clearly based on the lo-res file. They're extremely pixellated even to the untrained eye and totally unsellable. In subsequent discussion FG claimed they'd never received the hi-res image. I can't explain why not, but I have no choice but to give them the benefit of the doubt.



The second run arrived one day before the show and was even worse than the first. This time at least they'd used the hi-res file, but now the colours of the image were horribly distorted. Whole areas of dark shadow were suddenly lighter than the regions around them; utterly unlike both the original file and the lo-res print run.



To date FG hasn't responded to my emails nor called me on the number I've provided. I'm therefore forced to make good on my threat to earnestly and honestly give them the review they deserve. They are woefully unprofessional, care nothing for the quality of their product, and have demonstrated only contempt for customer service.

They're relatively cheap, but will end up costing you a lot more in the long run. Please take my advice and consider using someone else.

I see Forward Graphics has a 1 star review which has compelled me to write my own. I have used FG for around 15 years, on and off, mostly for event posters, gig flyers and most recently some prints. Tony and crew are some of the most friendly and professional people I have worked with. They are very experienced printers and will often do test runs to check the inks and colour balance are correct.

I cannot fault FG in any way, so I'm not sure what happened in the relationship between the previous reviewer and FG. It sounds like a file was missing and they simply used what was sent them. There must also be some other issue because I get frequent responses to emails so I'm not familiar with the experience of them ignoring emails. In response to the skewed colours on the hi-res version, I also am not sure why this is. I can only imagine it may have been a RGB -> CMYK conversion issue. I might also add at this point that the only time I have ever had an issue with colours being wrong was when I placed an order online for posters from a different company.

The only reason I ever use online companies is if I need something done quickly, a small run of 50 posters for example, and cheaply. I think it's pretty much impossible for small, independent printing companies to be able to compete with online rivals but I still do go back to FG regularly and, as I said before, the only time I had a mis-coloured poster was with an online order. Plus they do non-standard and irregular sizes, which is nigh on impossible to find online.

So, to get to the point, take the other review with a pinch of salt. I'm sure there was a bad experience by the sound of things, but I feel it is most unfair that this review is the only one on Google and so should not be what people base their opinions on, and hence why I'm rebalancing the real truth in some way. As far as I'm concerned they do a really great job and often go above and beyond the call of duty. E.g. I got around 30 extra prints (for free) the last time I went there to collect....on super thick card.....so that was a nice bonus.

Finally, attached is the last print I had done there.....on 320gsm card....the colours and alignment are perfect.