The company's website is user-friendly and easy to...
The company's website is user-friendly and easy to navigate. The layout is clean and the information is well organized. However, the overall service provided by the company is average. The vehicles are clean and well-maintained, but the drivers lack professionalism and punctuality. On multiple occasions, I have experienced delays in pick-up times, causing inconvenience and stress. The drivers also lack knowledge of the local area, leading to longer routes and increased travel time. The customer service representatives are helpful, but the company needs to improve on its communication between the representatives and drivers. Overall, the company has room for improvement in terms of driver professionalism, punctuality, and knowledge of the local area.