FMG act professionally on behalf of our company, they adapt to request and changes, they understand our needs and manage to generate leads and appointments to a level exceeding out expectations.
We used FMG for a few months, and spent just over $31K. Some appointments were made, but definitely not enough to warrant that amount. There is no guarentee of results. There was also a lot of errors in terms of the appointments being made not meeting our criteria. Alot of time was spent on the phone handling the illegitimate appointments made.
They were quite willing to help and did try, but the money spent was not anywhere near worth what we received
Forrest Marketing Group (FMG) are an extremely professional and valuable TomTom Telematics partner. The FMG team are always available, highly responsive and provide excellent feedback for our telemarketing campaign/s. Highly recommended!
Despite a very challenging year the FMG team have consistently maintained unwavering enthusiasm and professionalism. Each staff member has been an absolute pleasure to deal with and we would be confident recommending their services.
Great outfit with a large staff to accomodate all budgets and specific needs. Importantly, their staff are mature and long lasting and they are well supported by their leadership team. Amazing results for sales teams without being too salesy
Great team. Provided iungo with a great market entry strategy using telesales which was effective and efficient. Highly recommended and we look forward to deepening our relationship in 2019
FMG exceeded our expectations by far. Despite the very technical automation & material handling solutions we provide, they were able to support us meeting with future customers. Brilliant team and great to work with! Can only recommend their service.
Great company to work with, very professional, friendly and exteremely good at what they do. would highly recommend to any one.
Wow. Amazing customer service and experts in the industry.
FMG are highly professional, approachable, agile, committed and deliver great results. They work with you like an extension of your business and get to understand your requirements and the customer value proposition incredibly quickly, their agents are masters at taking on board lots of information about your offerings and assimilating that into a meaningful lead generation conversation with a prospect. They are highly differentiated in the outbound cold calling market as the calibre of their workforce, their approach and their capability stands head and shoulders above the rest. If you want a mature, corporate, professional and value driven approach to your campaign that protects your brand and achieves results, choose FMG.
I worked for FMG for a number of months. I can truthfully say the support, team culture and daily training sets this company apart from the masses. An organised, energised and ultra professional business that go the extra mile in not only ensuring the sales agents have what they need in order to exceed client expecttaions but also treat each client as individuals. The tailored and bespoke services they provide are nothing short of exceptional.
In a nutshell my time at FMG has not only taught me a lot, they have also given me the opportunity to grow substantially within the industry,
Chris Justice (Head Of Centre Management) and my old direct boss is one of, if not the best manager I have had the pleasure of working with.
I have nothing but good things to say about this company.
Thank you all very much.
Kind regards,
Tim
FMG is a brilliant extension of our sales team. They work seamlessly with us to generate new leads and often our clients have now idea where FMG ends and our internal team begins.
The people at FMG are all so nice and genuine - they truly want to see you succeed and work hard to get you their. They really are the best of bread when it comes to tele sales. I highly recommend them.
Wow the technology that this marketing call centre uses is amazing. They have really well trained staff, great systems, full reporting and they hit the KPIs. Better yet you can go into their office and meet and train the people who will working on your campaign. These guys are a cut above.
FMG have been an investment that has paid itself 3 times over in the past 12 months. I can not speak high enough about the team and the work environment I was introduced to. They welcomed myself and any of my colleagues to come in and listen to the calls they were making whenever we like. We were more than happy with their professionalism over the phone, a far cry from the typical call centres we have used in the past. The staff were almost all Australian and well spoken (not like my previous experience from a competitor in the area, where the majority of the staff were clearly travellers and there seemed to be a high staff turnover- go figure.. Anyway, my rant is over and I will be going back to FMG if my calendar gets quiet again.. Thanks again to all the staff and your work.
The team at FMG have provided us with exceptional service in providing warm leads, and are a valued extension to our company.
Forrest Marketing Group is a leading Australian contact centre that provides exceptional inbound and outbound solutions to service customers and win new business. With a team of highly skilled professionals, Forrest Marketing Group has been delivering intelligent conversations and exceptional results for over 20 years.
The company's mission is to help businesses grow by providing them with the best possible customer service experience. They achieve this by using the latest technology, innovative strategies, and a customer-centric approach that puts the needs of their clients first.
One of the key strengths of Forrest Marketing Group is their ability to provide customized solutions that meet the unique needs of each client. Whether it's lead generation, appointment setting, customer service or market research, they have the expertise to deliver results that exceed expectations.
Their inbound call centre services include handling customer inquiries, order processing, technical support and more. Their outbound call centre services include telemarketing campaigns designed to generate leads and increase sales for businesses across various industries.
Forrest Marketing Group also offers a range of digital marketing services such as search engine optimization (SEO), pay-per-click (PPC) advertising, social media marketing and email marketing. These services are designed to help businesses improve their online presence and reach their target audience more effectively.
What sets Forrest Marketing Group apart from other contact centres is their commitment to quality assurance. They have strict quality control measures in place to ensure that every interaction with customers is handled professionally and efficiently. This includes regular training sessions for staff members on communication skills, product knowledge and compliance requirements.
In addition to providing exceptional customer service solutions, Forrest Marketing Group also places great importance on corporate social responsibility (CSR). They actively support various charities through donations and volunteer work in order to give back to society.
Overall, Forrest Marketing Group is an outstanding choice for any business looking for high-quality contact centre solutions in Australia. With their focus on innovation, customization and quality assurance combined with digital marketing expertise they can help your business grow exponentially while maintaining excellent relationships with your customers!
fmgroup.com.au
