Ford Nederland B.V. Reviews

new card from ford for sync 3. card f8 is in now put card f 9 in ... you could get this card after softwear update. so not ford does not answer. they don't know themselves.

With my 2012 Ford Ka, all kinds of lights suddenly turned on in the dashboard. Have it read at a Ford dealer in Krimpen aan de IJssel for 50 euros. Mr Ad told me it is PROBABLY the airbag module. Repair costs of around 700 euros. But because he was not sure, an investigation of 200 euros was first preceded. So 250 euros while nothing has been repaired yet and wait and see if it really is the module !! Is my Fordje the only one in the Netherlands that has this problem?

I drove a new car for 2 years with that content, for 2 years I indicated that it was an EGR problem, but no they did not replace it, after 2 years and 3 months the car stopped in Denmark with, yes " a broken EGR valve
Now, after more than 2 weeks I am still waiting for a serious treatment of my complaint AND more than 600, = advanced expenses, but at Ford no one is at home, not via e-mail, nor via social media.
They can sell, but they still have a lot to learn at after sales

Friendly staff the the company is just tucked away next to the amstel ..

Also awesome cars

cant give under 1 star, thats why i give one star, place to be avoid for honnest people.

Broekhuis Doorn: slow !! I immediately reported at 8 in the morning that car keys had to be ordered urgently because otherwise I would not have a car. Didn't call for keycode until half past 3. Another employee on the phone who was pretty smart.
Called on Wednesday where keys were, not yet
Finally on Friday afternoon finally keys

I wanted to reschedule a maintenance appointment. So, as usual, I could not be put through immediately, "we will call you back". Didn't hear anything for the rest of the day.
Could they perhaps look up the word customer-friendliness again in the dictionary? They can only improve ...

Absolutely useless, time wasting service. It is impossible to update navigation system, they refer you to online files which do not work. Fixing issue at the garage is not an option. Waiting for 6 months to get navigation update for 2 year old car and still not there (it was already sold to us with old navigation version). When we bought our car they also sold a "package" to us which was supposed to include some extra guarantee (oil, tyres, even wipers, according to sales person), once we had to use this option it became clear that package actually did not include anything. Rude and impolite staff on the phone.

What I read in the reviews here is not very positive. Unfortunately, I can agree with a number of things. We have currently been waiting 4 weeks for a fuel pump from a 2 year old transit connect. If you indicate that it is a commercial vehicle and you therefore have to make money with it, they indicate that you are right. After several calls to Ford customer service no result. You get the idea that even with the complaints you are just a number. Agreements are not kept, do not call back, empty promises. The Ford drives great only the rest (Ford Netherlands) pulls the average well down. All in all, it will probably be the last Ford or they have yet to come out very surprising

You can expect quality from a car worth more than 46,000 - Ford Focus. If Ford does deliver a Monday morning model, you can solve it under warranty, right? Ford Netherlands does not give home. You can wait 2 months for emails to reply with a summary message. And the dealer does not care either. After a long tug of war and 4 visits to the dealer, the window buttons were repaired under warranty. Ford does not care about the other claims.

Despite the fantastic driving characteristics. For me once but never again a Ford.