Kevin Garay was AMAZING!!! From our first meeting about ordering my truck, to walking me through all the buttons & gadets, to following up after my purchase, he was a pleasure to work with. Kevin truley made my experience at Ford great & I really appreciate him!! Oh yea, I also LOVE my new Maverick truck
Having experience as a service writer and a technician at Ford dealerships, I know I can always take my vehicle to Folsom Lake Ford for general to complex warranty repairs requiring
Highly trained factory technicians and service writers that fully understand the ever changing technology thus allowing them to deliver excellent and top level service that you would expect from being in the same profession .
I want to commend Jojo and Kentucky for their assistance today. I had a problem with my battery and by the time I could make it out there the service department was closed. I was worried because my radio would not turn off and without help I knew it would run my battery down over night (it had happened before). Even though Jojo and Kentucky were sales people, they took the time to fix my problem and showed me how to fix it myself in the future. These are the kind of employees who make a business successful and make loyal customers. Thanks guys. I will recommend you to everyone.
respectful communication -
Rob was great in helping find the car we wanted and assisted us with the trade in of our other car. I tell anyone looking to buy a Ford to call
I want to thank Joe Romiez, for being so patient with me and my bank through this purchasing process. He was very helpful and most importantly, communicated step by step through the whole process and we got a deal done. If you re looking to shop at Folsom Lake Ford, be sure to connect with Joe. He s awesome and we share the same favorite number
My advisor Jaye is always super straight to the point and descriptive about the issues I've had with my vehicle. He makes sure I understand the issue and any future issues since my car is about to be 200k miles. The lot porters are quick with getting my vehicle back to me after I've paid as well.
My service advisor Bridgette Karen continues to do a fantastic job taking care of my 6 year old Explorer. She ensures all timelines for service are met and explains any service needs very well. I totally trust her which is so important when leaving your vehicle for service!! Jack B.
Britta Swanson is amazing!!! I was in a car accident the beginning of this month and had to get into a new vehicle ASAP. Due to time constraints I didnt have time to make an appointment. Walked in and Britta immediately offered assistance. Gave her some general specs of what I was looking for and she immediately helped me find all the cars on the lot that fit my needs. Took her time to thoroughly answer all of my questions; as well as point out added safety features since I have a baby on the way. She then helped me through the whole purchasing process. This woman is phenomenal and I highly recommend you seek her out if you are looking to buy a new car! She was patient, kind, and was even able to get my daughter who is normally very shy to talk and laugh. She is outstanding at putting the customer first, and making sure you are 100% satisfied every step of the way. I will be recommending her and Folsom Lake Ford to any family or friends looking to make a purchase. I would also like to mention my interactions with both Joe R. and Jon M. were outstanding as well. It really shows when a company takes care of their employees because those employees then take care of the customer. Keep up the awesome work.
- a very satisfied customer.
A friend referred me to service writer, Bridget Karen. I was highly impressed with Bridget s professionalism, knowledge, and management of my service needs. She was quick to provide me an appointment and communicated frequently with updates and timelines. Bridget s friendly demeanor and excellent service makes Folsom Lake Ford my first choice for all my automobile needs.
Thank you Folsom Kia & Ford.
Dropped off my car, rented from Enterprise car rental. Located in side Folsom Ford service department.
Tasty helped me so much. Saved time from running around to rent a car.
Jerry, Service Mgr @Kia fit my car out in 1 day.
Update to my computer panel.
Had me out the door in no time.
Thank you
folsomlakeford.com
