I had the pleasure of renting from Terry for nearly 4 years. He always did a great job of responding to any calls regarding critical repairs if needed (ie heating/cooling, loose boards on decking). I had no issues getting a deposit back from either property I rented from him and would still be renting from him if I hadn't decided to downsize to an apartment.
I was hoping beyond hope that we would get our security deposit back. I knew it wouldn t happen. And it didn t. My wife and I were consistent in taking care of the property...heck, we even installed a paver stone patio out back...in our rental! At no cost to terry. We painted several places in the place, had to consistently ask multiple times to have repairs made. We were really hoping this would end well, it did not. Just in case you are wondering we always paid our rent on time. We were late 1 day in 6 years. Really hate to have to leave a bad review, but we were taken advantage of in the end.
The townhomes are nice and have good prices, especially for single parents with kids.
However, the townhome I lived in, 7126 chapel woods, had brown recluses. A ton of them and I have pictures. There are bats living in the attic also so you may have bat bugs which look a lot like bed bugs. I have pictures of this too. When trying to find another place to rent it was again through Terry flood (and that was a fiasco ) and he told the home owners I trashed the place and carpet. Thank goodness I had five people who helped me move out and signing an affadavit for me, I also have proof of how I left the place.
I had changed my previous review because my application had been denied when I applied for the house and one of the reasons was for my review about the spider infested townhome. I got a text from someone saying the maintenance was bit and his arm was black from elbow to wrist(back in July ) and I'm not sure if he lost his arm or not.
I definitely feel like you guys should know.
8/21/18 kf
My experience with Terry flood realty and their personnel was pretty poor. Repairs were not handled timely and when they were handled there was one single man that did all of the maintenance for all of the properties who was not physically well and could not keep up. There was a bat infestation in the townhomes that we lived in, witnessed by several residence. When it was reported we were told that we were seeing flying squirrels and nothing was done. Even though several bats were killed or captured in many homes. In the summer the air stopped working and was not repaired for several weeks while we suffered in a home that was over 90 degrees inside. We had a small kitchen fire that we were able to put out ourselves before the fire department got there. Our renters insurance handled our housing while repairs were made. Terry Flood management convinced us to acclaim more than we needed to as damage and filed a second insurance claim with their own company to totally renovate the downstairs which did not need to be done. Soon after we moved back in we were evicted because we refused to repair damages related to the bats! We were never late on rent and had to put down an extra deposit because they actually walk through your private residence that you live in before they approve your application to rent. Not knowing this I allowed them to do the walk through before I had made any repairs or clean up of the house that I lived in at the time. There are so many other complaints that I had with them but the bottom line is that they are the most unprofessional and heartless people that I know of. Some of these positive reviews on here have to be fake because I have heard by word of mouth absolutely nothing positive about this company. I had to pay almost $2000 to them for unjustified claims. I've never had an eviction in all of my 30 years of renting and always got my security deposit back in full until Terry Flood realty. Renter beware!!!
If you like mold please apply
He hates you before you arrive
Application read: DENY
Terry Flood is a dud
He'll say whatever to take your deposit bud
I rented a property for a year through Terry Flood but the property had a private owner, Tom Pryor, who I dealt with monthly for rent and any issues in between. When I became interested in the property I had issues getting calls back and Terry Flood was not great about keeping me updated during the application process. But overall, not too bad. I also could have just been being somewhat impatient as I was excited to move. It was my first place on my own and I didn t have much credit and they did work with me on that. I got approved and picked up keys from them and never had contact with Terry Flood real estate again. But the property was great, well cared for, and Tom Pryor, the owner, was on top of everything. He even came in the day after move in to replace a set of blinds and noticed we did not yet have a shower curtain and rod. He went out and bought these for us and brought them to us the same day which was very nice. Anytime there was an issue he had it fixed immediately. At one point the AC broke and he made sure my family had a place to stay until it was up and running again. He was a very understanding and nice guy and if my family hadn t outgrown the house so quickly I would have loved to continue to rent the house for years.
Haven't heard anything back yet if I am approved for a rental has taken over two weeks
I had a great experience renting a home from this company for a year.
I relocated to Kansas City from the Seattle area in January of 2017. I'd gotten approved for a rental house from another leasing company, but they ended up leasing the house to someone else, so I ended up contacting Terry Flood about a listing I saw on Zillow. The house had just been leased out, but he said he had a couple others. I wasn't huge on the first house, but fell in love with the second house.
The application process and background check is quite thorough, but I took that to mean that they want to ensure they have quality renters who aren't going to destroy the rental houses or back out of a rental contract. They communicated with me the entire time and were polite and upfront about the process, expectations and current status of my application.
I rented a beautiful home in Gladstone from this company for a year. It had been almost completely remodeled before I moved in, so almost everything was new. I documented any paint scratches or damage my first week there as part of their move-in process - I'm a good tenant and wanted to make sure I got most or all of my deposit back.
I had very few problems while at the house, but notified the office, and each time they provided a timely solution. For example, my air conditioner stopped working one night during a heat advisory. It was about 10pm, so I emailed them. They had someone at my house the next day on my schedule to fix it. Very pleased.
I turned my rent in on time every month, I respected the house, keeping it and the yard tidy and well-kept while I lived there and tried to be a good tenant. If you are renting a house, you are expected to keep the yard tidy. I'd never mowed a lawn before, but I got a lawnmower and did my best. Never got any complaints.
As part of your rental contract, you are expected to get the carpets professionally cleaned before moving out. This is written on your lease and they also provide a clear, detailed list of expectations before you move out so there's no surprises. Basically, leave the home in good condition so it's not destroyed for the next renters. I ordered carpet cleaning through Amazon. I only had carpet in the basement and never had pets or kids on it, so it barely got lived on, but for people who do have kids/pets and live a bit more on the carpet, the carpet is going to take much more of a beating. I don't think that's unreasonable to want to keep carpet clean.
Before moving out, I thoroughly cleaned the house, ensuring blinds were in good condition, the yard was tidy (it was sub-freezing so there was only so much I could do, but I'd mowed & cleaned up the leaves while it was still warmish out), replaced burned out bulbs & smoke detector batteries and just made sure the house looked as good as it did when I moved in. Again, I don't think that's an unreasonable expectation. Some paint had been left behind when I moved in, so I even touched up a couple spots inside, like a big scratch in a doorway that had been left by Nebraska Furniture Mart during delivery. That wasn't expected of me, but I wanted my house to look nice. The house wasn't perfect, but it looked darn good.
I took care of the house and ended up getting my full deposit back 1 week after my move-out inspection. They even called to see if I'd prefer to pick up my check so it wouldn't get lost or delayed in the mail, which I greatly appreciated. I have plans to relocate, otherwise I would have stayed.
I never had any problems with this company and wanted to make sure that other quality renters should not have to worry about renting with this company. I always felt respected and taken care of, but I was also respectful to them and the property I lived in. If you have a sketchy rental history or are destructive to homes, you probably won't get approved. But if you are a good renter and responsible, you should expect to have as pleasant as an experience as I did.
Very friendly and helpful office lady..she is great. Knowledgeable and straightforward.
Had such an amazing experience with this company, our realtor David was awesome!! For our first home we rented from them, if there was any kind of problems with the house, David was always on top of it. Got our full security deposit back, and they are very understanding!
Love the office staff as well, Susanne is such a sweetheart!
