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S
7 months ago

First Bank Puerto Rico is my trusted bank. They ha...

First Bank Puerto Rico is my trusted bank. They have always provided me with excellent service and their online banking platform is highly efficient. I have recommended this bank to my friends and family.

G
12 months ago

I recently switched to First Bank Puerto Rico and ...

I recently switched to First Bank Puerto Rico and I am impressed with their customer service. The staff is knowledgeable and responsive. I had a smooth experience in opening an account with them.

J
1 year ago

I've been a loyal customer of this bank for a long...

I've been a loyal customer of this bank for a long time. The services provided are satisfactory and the staff is knowledgeable. However, the website could use some improvements in terms of user experience.

J
1 year ago

The customer service at First Bank Puerto Rico is ...

The customer service at First Bank Puerto Rico is average. The staff is friendly and helpful, but sometimes it takes longer than expected to get assistance. Overall, it's a decent bank to work with.

P
1 year ago

I recently opened an account with this bank and I ...

I recently opened an account with this bank and I am quite satisfied with their services. The online banking platform is user-friendly and the mobile app is convenient. It's a reliable bank for basic banking needs.

R
1 year ago

👍 First Bank Puerto Rico has been my go-to bank fo...

👍 First Bank Puerto Rico has been my go-to bank for years. Their customer service is exceptional and the staff is always ready to assist. The banking experience is smooth and hassle-free. Highly recommended! 👌

Z
3 years ago

EXCELLENT level of service! I use them for busine...

EXCELLENT level of service! I use them for business and personal banking.
They are very easy to work with and go the extra mile to earn my loyalty and make my life easier. I've really enjoyed my experience with this bank and especially Eli and Mari Carmen at the Ashford location. 5 stars and I recommend!

J
4 years ago

Worst branch that the guard has been able to go st...

Worst branch that the guard has been able to go stays inside, does not ask where a single cashier is going, I have been in line for more than 45 minutes, I do not know how to move and I am the second

J
4 years ago

newly

newly
Don't ever go to this institution to finance your mortgage. They are irresponsible, disorganized and with a sense that the customer should wait for their extreme slowness and arrogance.
I have been in a closing with them for 7 and a half months, everything is approved, but nobody can tell me exactly why the closing time does not come, in the last 2 months they have told me that in the next week they give me a closing date and no I receive no calls. When I call, they ask me for documents that I have already delivered on many occasions and so to this day I continue to wait.
Even with the money, other mortgages continue to close cases in less than 2 months, so the COVID excuse is totally unacceptable. I have not looked for another institution because to top it off they would not return the appraisal and other payments that I have already given them

First Bank Puerto Rico

First Bank Puerto Rico

3.6