Findlay Motor Company Review

From the moment I stopped to look at cars I was treated very well from all the employees. I was able to drive away with a beautiful car and a great experience.

Alway found for my Silverado the service was top notch, my car always is always service here.

Ask for Gage Hermosillo he is awesome ! What a great experience at Findlay working with him. Very knowledgeable , fun , and makes the car buying process easy.

Picked the truck I wanted on Friday and put $500 hold on it. Went back Saturday,after doing the pre authorization, and sat there for 5 1/2 hours. On top of that both my wife and myself have 800+ credit scores and we put $20k down. They were gracious enough to secure us a 7.24% interest loan . We will be refinancing this loan SOON. Thanks Findlay

I have been car shopping for 2 years an have just been undecided and nervous about the whole thing. Janssen who sold me my car has been following up with me literally for the 2 years an has been amazing he found me the car I had to have an I am still too excited about it. Janssen and the the team at findlay made me feel more comfortable about buying a car and got me great warrantee's an coverage that made me less nervous an more excited. No other dealership has done that for me please if your even considering a vehicle go see Janssen and the findlay team.

We just purchased a used vehicle and both the sales team and finance worked with us to get us the best possible deal

Thank you Mike for my great experience In making my dream come true finally get a new car. thank you again Mike, my family and I thank you!...

The guys at Findlay Auto are great they really have their act together compared to some of the other dealers I've been to. Straight foreward, professional and accommodating. They really bent over backwards to get me exactly what I wanted.

They will not fix a bumper on my 2018 suburban while i was promised they would when the car deal was being done.
Very disappointed.

Left the car for a oil change. It was ready exactly when promised.

Completely satisfied with the buying experience, staff is confident, informed, attentive and professional. This is the second truck purchase in two years and both were great. Site was clean and comfortable, I would recommend this dealership!

Went there to see about getting service done on my GMC because no one answered the phone. Anyway when I got there the doors were locked, music playing but nobody home. No signs or anything to explain why. I suspect a COVID outbreak but not sure. Maybe they just closed up shop.

I believe 600 hundred dollars for new spark plugs and a oil change is a little high don't you think ... lucky I had a coupon or it would been 610 dollars

Great employees, clean comfortable very nice waiting area, best place to get a new or used car in the southwest!

It is a nice and friendly place to visit with if you are interested in buying a new or used car..

It was great dealing with Jennifer But it was late and I was hungry, you guys really need to put a vending machine out for the lobby customers

I had nothing done there I was just picking a person up

I have a tire issue. I was here a week ago for a new battery. Service is great. However, no one in the sales department is wearing a mask. There is a sign on the door of the service department. You must wear a mask in the building. No such sign on the sales door. No one in the sales room is wearing a MASK.

Told me i get 3 free oil changes first one they charged me . Next one they tried to charge me i said it was free so they "made an exception "and gave it to me but said it is the last one bunch of bs if you ask me

Friendly, efficient service. Full explanation of findings and recommendations.

I had a terrific experience at Findlay. My husband & I walked in on the 4th of July expecting them to b closed, but they were there to greet us. We purchased a great, practically new Kia Optima. We couldn't b happier.

Great costumer service. These professionals helped with a sale via internet and in another state. Donny in awesome!! Ask for him!!

Theese guys are awesome.told them what I was looking for on friday and wednesday the van was delivered to me at my home.
Could not be happier with the excellent service provided..
And im in mesa az and they are in bullhead city which is a 4 hour drive. 5 star service all the way with theese guys

They really worked with me to get the truck I wanted.
Over all friendly staff.
Big thanks to Rick for going above and beyond in helping me find the right truck and working with me.

Had a great experience. Drove almost 1000 miles round trip to purchase a vehicle. Gage was great to work with and made time to be available when I arrived. Would definitely make the trip again.

After having a bad couple months with my car that I bought less than a year ago, from another car lot, I found myself at my breaking point and trip # 5 to the dealer with car problems. While talking out all my options with several people at the dealership, I ended up buying my first BRAND NEW car( car # 3 from this dealer) Everyone at Findlay was so helpful, nice (great attitudes and customer service) and accomadating. Now my car is reliable and I got a great deal! Thank you Findley

The only negative part of my purchase was that it took five hours to reach a sales price and complete the sale.

Mike Williams Joe and Jessie at your store on 95 or excellent your service department on the parkway was not very helpful too many things that didn't happen that was supposed to happen according to Mike and Jesse I have written a letter of my dissatisfaction with your service department especially your managers and I will be forwarding that to your Corporation Headquarters thank you

The team took me in as a walk in immediately and ensured they worked hard to assist in any way they could, as my check engine light had turned on and my wife and I were headed out to CA. They also worked as quickly as they could to help us get on our way. The customer service was fantastic and I would absolutely recommend others to this dealership in the future.

My husband and I had a great experience when we came to the Findley Car dealership in Bullhead City, AZ. Jeff came outside and met us very quickly. When we told him what we wanted, he immediately had a particular vehicle in mind that fit what we were looking for. He didn't waste our time trying to show us other vehicles. He worked with us and our schedule and financial needs. Our experience at Findley was great. We both got what we wanted.

We worked with Jeff for our purchase and he was so great to work with. Super patient since my husband and I couldn't agree on what we were looking for. Really took the time to show us different options with no pressure just genuinely helpful.

Jeff was helpful with my car purchase. I enjoy doing business with Findlay.

Bradley and Michael are top notch. No pressure, and willing to answer any questions you have, and do not act like your wasting their time. I look forward to being part of the Findlay family for years to come. Thanks guys!

Hello! My name is Mandalyn Goldman. I have to say in all my years buying cars, this was by far the best experience I have ever had. Gage my dealer was amazing, he bent over backwards to find me a vehicle. Tyler, the financial advisor was also amazing..he did everything to get me financed. Everyone treated me like family. I don t know if dealers understand the impact they have on our lives and how they make our lives livable. Thank you everyone at Findlay for giving me peace of mind.

Chris White has been the most helpful representative I have worked with in all of my years of working with Chevrolet. He went out of his way to make sure customer satisfaction was met. I m very appreciative of him and would definitely recommend his customer service to anyone!

Being new to the area I did my research online and knew the vehicle I wanted before contacting a salesman. Rick was recommended to me by a family member and when I arrived for my appointment he had the colors and cars all together for my choosing and test drive. When I left with the car I had the name of my loan company in hand and I was given a thorough walk through of all the features. I love my new Traverse!

Salesman are friendly And knowledgeable, Management does follow up on concerns just takes a little bit of time

Shawn in service and Annette in cashier were great!
Everyone seemed to care and were very courteous!
I would recommend Findlay Motor Company in B.H.C.
Very fast work. Thank you to the Technician for a great job!
Cheers! :-) AL Silva with Fort Mojave Telecommunications.

It was a pleasure to work with Sean Rehberg in resolving the problem with my Buick Encore. He was professional, personable, and understanding of the problem. I don't know the mechanics name but the work was completed in a timely fashion and seems to be holding tight. Kudos to both of them.

I purchased a chevy Silverado there 2013 they tired to sell me it for 26500 almost 85000 miles on witch is not really a good price considering it had a few dent crack in windshield and interior stains they tell me they will take off $2000 and get all the stains out get the dents out and repair the wind shield they supposedly washed it looked a lil better but not washed they only put a seal on the cracksvof the windshield so it wouldn't get worse and they said they wont fix the dents because of the 2000 off then they tell me that it would be 24500 to get me in the truck n out the door then when i get all my stuff it says i owe 26500 if you wanna deal with shady ppl and want to get ripped off this is the place to go

Great staff. Mike Costa and John Wilson were great help. Got me into brand new car for the price I wanted

From the first visit Bradley and Michael worked with us all the way. Everything was explained thoroughly until we found the right vehicle for our needs. No. 1 service well done to all... we will be back

Bought a Dodge ram there was promised extra key and floor mats ! Never received either and got a huge run a round till i gave up !

I had a wonderful experience at Findlay. They worked with me and provided me with what i wanted and needed. They were also able to get me in and brand new 2017 Chey Cruze. Wonderful. Thank you all at Findlay.

The folks at Bullhead City GMC did a fantastic job making the purchase of our Yukon seamless. Brandon, Tyler and the team were so helpful all the way through delivery of the vehicle here in Las Vegas. Thanks!

This is my second car I've bought at Findlay. Good people to work with. I live in Parker dam area so I went out of way to buy

The staff was friendly and they were there to help you went over and above To explain things on the .

Excellent service. Bradley was awesome. I m recommending him to my friends

While traveling cross country. It was no problem getting right in for an oil change and safety check. Waiting area was clean. Care was taken to keep my vehicle clean and protected from covid. I would use Findlay Chevy again.

Great service. We will definitely be going to see them for other vehicles in the future.

Salesman was very knowledgeable, caring and interested in what my needs were

Yes, we were just looking. I needed to downsize from a 4wd truck to an economical auto. Once approached by Frank, I test drove two cars. Frank took my needs of an economical car with limited resources in consideration. We were treated with respect, friendly and comfortable, while choosing and closing the purchase on a Toyota Scion. Thank you, Frank and the staff at Findley Used Auto. However, I suggest finding finance approval at another source prior to looking for.a vehicle.

Always a good deal.Courteous,helpfull staff Alex B and Chris B are top notch.This is my second vehicle from Findlay.I won't buy a vehicle from anyone else.

Findlay in Bull Head City took great care of me , I had taken my truck to 3 places first and got raked over the coals and was still having over heating problems. The folks at Findlay told me the problem and had it fixed within hours and out the door with no mor problems. thanks thanks every one. at Findlay Bull head City

terry ganas
laughlinNV

Great experience today buying our brand new Equinox.

Great place to have your Chevy vehicle serviced.
Totally recommend this dealer.

Absolutely thrilled with my experience with Findlay GMC! Great deal on my truck, Adam, my sales guy, loves what he does and it shows! Would highly recommend this business.

Nathan at Findlay Chevrolet was very professional and helpful I highly recommend Findlay Chevrolet to anyone needing a new car or truck.

Nice dealership and helpful sales person answered my questions.

Customer service very personable, they understood are financial debts, worked with us and made it happen.

Excellent place to buy a new GMC Yukon. They had by far the best selection in the area and they will make you a good deal. Matt was our salesman and i would highly reccommend him.

Very low pressure and customer oriented. Excellent experience

Excellent service and timely would recommend servicing your vehicle

My team at Findlay really worked hard to make my deal happen Nathan rocks and the whole team works together to get it done. I had very specific terms I needed to follow and they were able to make it work. Thanks guys

Adam at Findlay Chevrolet was seriously one of the most helpful people to shop with. Thank you Adam, and thank you Findlay!

I have to give warning to anyone interested in buying a vehicle from Findlay. Make sure the price listed is the one that you are willing to pay because I found they are not open to negotiation. I found a vehicle listed for a decent price on their website, so I thought it would be worth it to take a test drive. I originally talked with Fedd and we went on a test drive and although the mileage was a little high for the price, I had seen similar vehicles listed for a similar price on Carfax and Autotrader with half as many miles listed elsewhere. But I liked the car and it seemed in good working order. I thought I would be dealing with Fedd for negotiations, instead a "manager" who I never caught his name, came and began negotiations. He gave me a listing of the price and included the extended warranty. I have bought the extended warranty before on many different items, including vehicles, and I've never seen the value in it. I can understand that items like brakes and tires aren't included, but it seems like parts you would have never thought of are not included in the warranty. So I guess the "manager" was totally insulted that I had turned that down. I voiced my concerns that I had seen listings on the Internet with vehicles with half as many miles going for a similar price. I offered a counter offer for roughly $1500 dollars less. The "manager" went back to his office for several minutes and came back with a spreadsheet listing similar vehicles showing his vehicle was the fourth best listed price in a 500 mile radius, he even highlighted the numbers. He told me that the number listed on the website was a firm offer and that he could not negotiate. At this point I told him I would think about his offer and shop around and maybe take him up on his offer later. Quite frankly I was unimpressed by his spreadsheet. In the time he took to compile it, I could have generated a similar spreadsheet declaring I was the fourth best looking man in Bullhead City with same amount of names and statistics. So the "manager" said he would talk to his boss about negotiating a better price. He was gone for several more minutes and came with a piece of paper listing what they had presumably paid for the car at auction and he claimed that they had put several hundred dollars in service on top of that to prepare it for sale. Mind you this was just a printed out piece of paper with numbers on it, not an official bill of sale or receipt. I was highly suspicious. I could have generated a similar piece of paper with my computer claiming I was the new owner of the London Bridge and listed the price I paid. He also did not produce a mechanic's work order for the said services. I worked in the transportation industry for years and know you can't lift the hood on a vehicle without having to file some kind of written documentation. And so the "manager" gave me a counter offer that only knocked off about $100. He told me that they price their vehicles aggressively online and that there was really no room for negotiations. That would have been fine if it was truly a blow away price and they had told me up front there was little room for negotiation. I know if someone responds to this they will use the aggressive listing online as a selling point. But you have to take in consideration that you're in an industry where negotiations are a common practice. I have unfortunately seen this quite often since I've moved to Arizona, people become offended when you try to negotiate with in businesses where that seems to be standard. As far as aggressive pricing goes, they could have listed the price for a few hundred dollars more and then dropped the price to the last offer and I would have purchased the vehicle. It is unfortunate I have to take my business elsewhere because I would love to invest in the local industries instead of having to travel to Las Vegas orPhoenix. I have to say I'm very disappointed.

Adam and Alex were very easy to work with. They each listen to what we wanted. My only complaint, and it has nothing to do with the sales staff or Findlay, is it takes so long to make a purchase. Guess I am out of touch since it has been 10 years since the last purchase of a new car. Thank you all for helping us make the purchase of our 2 new pick ups.

DO NOT USE THIS DEALERSHIP!!! I purchased a used car from this dealership. The salesman was amazing... but that is where it stopped. The finance guy was rude and condecending, the vehicle had to be taken back to the dealership multiple times to resolve issues that should have been resolved prior to delivery, they only gave me one key and won't return phone calls about purchasing a secon d key, and worst of all 6 weeks later I find out that the dealership doesn't even have the title to the car they sold me, so they can't transfer it to my name!!!

Salesman was very helpful in answering my questions and making me feel comfortable working with this dealership and their employees.

They did everything possible to get me into my new car and being as friendly as they could also thank you findlay

Mike was very friendly and when the offer on my trade in wasn't acceptable he went to bat for us to get the trade in value we wanted. We have taken our vehicles there for service prior to this purchase and have always been welcomed with a smile.

Work with Chris, he will work for you, not push you. He is service driven, easy to talk with, courteous and professional. Our purchase with him was the easiest, stress-free car buying experience we ve ever had.

The experience was great, friendly staff and definitely knowledgeable, want to thank all of them for their professionalism. Highly recommend them!!

I origanly went to findlay dealership for work on my car, it wouldn't stay in drive and some how it took 2 and a half weeks for findlay to find the issue, at first it was metal bits in the transmission then after it died again (never getting off the parkway) they then said it was the brake module, and now a half a week later it out right wont start in a parking lot after doing nothing. I believe findlay either have no idea how to fix cars or they find an issue and make it worse so u can spend more money to fix it.

In work with Joseph Cox your on line sale person and he was very responsive to my requests late Friday night. I was very impressed with his response time when I was asking questions. Also the overall response, hopefulness and the facility was excellent.

I will choose Findlay auto again. The team worked hard to get us the deal we were looking for. The sales man Brady was not trying to sale us a car rather he help us find the car that worked for us.

I cannot believe how easy they made the entire process not only was Aarons customer service phenomenal the entire process was simple direct I would not hesitate to purchase another vehicle from them I will absolutely refer them to anyone who is looking to buy a vehicle the staff the process what a wonderful wonderful experience thank you guys so very very much Aaron you rock

Had to bring the car back twice for service on the same Problem. IT TOOK almost three hours of waiting.

I love the Chevy Equinox and I have gotten a lot of compliments on it.

I recently brought my truck in for work. The service writer did not record what I said and what work I wanted, as I found out 2 days later when I went in to pick it up. The work requested did NOT get done, yet I was told it was..and that the invoice wording was a "typo".
Upon inspecting my truck and starting it up, it was obvious it didn't get done per my instructions. Subsequently, I had to wait 3 hours Saturday morning (9am-12pm) to complete the work. Upon leaving I requested a call from the service manager. 3 days later, no return call. I also left a message online to contact me. No one returned my call to hear my complaint. Obviously this dealership doesn't understand customer service!

This is the 3rd Spark I've purchased from Findlay because the sales and finance department always go beyond what is expected to make their customers feel comfortable assured.

Bradley at Findlay Bullhead city and the team were amazing. Let s just say I drove home in a 2018 with 19k miles and only one previous owner. Thanks Bradley Travillion

Great car buying experience. Did not feel pressured all. Raymond was our salesman and he made the entire process easy and stress free. Would definitely recommend.

Super easily and friendly sales staff. Took care of everything and they delivered an awesome truck!

Great job on my repair the team got in and out just enough time for a bag of pop corn and a soda I am very happy for all your help thank you again Dennis Rowland

As far as buying a new car goes, Findlay makes it a enjoyable experience. Not the hard sell like so many other places.

very helpful to my mom who is 80 yrs old. There is a girl that works in the back Teresa that really has worked with her several and has been a big help. Thanks Teresa from Mrs morrows family

Kaileysue was my sales person and she was great. She made sure I got the truck I wanted, the price I wanted and the payment I wanted. She didnt try to push me into something i didnt want. I have bought 4 cars from findlay and this was by far the best experience so far. I will be going to her for my next buy at findlay.

John was amazing from the moment I got there! Very friendly guy!

Had a fantastic sales guy!! He did his best on making sure I drove away with a vehicle today. Thank you Alex you are awesome!