Questions about FigReply
What is FigReply?
FigReply is a WhatsApp Business Automation Platform that provides official WhatsApp Business API integration, shared team inboxes, visual chatbot builders, and built-in CRM capabilities. It helps businesses automate drip campaigns, segmented broadcasts, and reporting dashboards while managing contacts and lead scoring. The platform is designed for growing teams worldwide who need to unify customer conversations across WhatsApp, clinics, D2C brands, and multi-city sales operations.
What specific chatbot features does FigReply include?
The platform offers a visual chatbot builder with over 13 node types, including keyword, handoff, and API request nodes, allowing businesses to create flows that answer common questions or escalate complex chats to humans with full history.
How does the shared team inbox function?
FigReply provides a shared team inbox with live WebSocket updates, filters, assignment tools, and quick replies, ensuring no customer message is missed even during shift changes or high-volume periods.
What CRM capabilities are available?
The built-in CRM allows users to manage contacts, tags, lists, pipeline stages, and perform lead scoring directly within the platform, connecting WhatsApp Business API data with customer records.
How does the automation and campaign management work?
Users can set up drip sequences, retarget rules, and birthday or anniversary automation, while also scheduling segmented broadcast campaigns with analytics on sent, delivered, and read status.
What reporting tools are provided?
The reporting dashboard displays KPIs and message logs with CSV export options, giving stakeholders clear visibility into response times and campaign results without needing external tools.
What integration options are available?
FigReply supports custom integrations with Facebook, CRMs, and marketplaces built per client requirement, rather than relying solely on off-the-shelf plugins.
Which industries does FigReply serve?
The platform is built for industries such as retail and D2C for order updates, healthcare for appointment reminders and compliance-ready logs, education for enquiry funnels, and real estate for lead management.
How can a business get started with FigReply?
To get started, businesses can book a demo to see the platform in action, request a quote based on team size and chat volume, or fill out the contact form where the team replies within one business day.
What are the pricing terms?
Pricing depends on team size and usage, with a separate platform fee from WhatsApp message charges billed by Meta, and users are advised to share their needs for a clear quote including applicable taxes.
When was FigReply founded and what is its mission?
The platform was conceived in 2025 and launched in 2026, with a mission to make premium WhatsApp Business automation accessible to SMEs and enterprises worldwide starting with inbox, CRM, bots, and campaigns.
What is the current Trustburn rating and what metrics does FigReply claim?
The Trustburn rating is 3.5 out of 5 from 4 reviews, and the platform claims to achieve 10× faster first response times and 60% fewer missed chats through its automation features.
What do reviewers say about FigReply?
Some reviewers on Trustburn praise the unified inbox for reducing chaos, while others note that pricing requires a custom quote and the platform is best suited for teams ready to adopt official API templates.
Where is FigReply located?
FigReply is located at US.
How can I contact FigReply?
You can reach FigReply by phone at +91 9512191212.
Post your question publicly — other visitors, and whoever manages this page, can answer. It will be visible on this page.
Want to hear about this company again? Follow it and we’ll email you when a new review appears.
Based on reviews, listing data and the company's website. Verify anything important with the company directly.
0 Reviews
No reviews
Questions & Answers
No questions yet — be the first to ask.
Sign in to post
Your text is saved — you'll come right back to post.
Don't have an account? Create one
News & Press
No news yet. This is where the business shares its own updates and press.
Photos
No photos yet. Photos shared by reviewers will show up here.
About FigReply
FigReply is a WhatsApp Business Automation Platform that provides businesses with official WhatsApp Business API integration. Its features include a shared team inbox with live updates and assignment tools, a visual chatbot builder with multiple node types, and built-in CRM capabilities for managing contacts, tags, lists, and lead scoring. The platform also offers drip and greeting automation, segmented broadcast campaigns, and reporting dashboards with message logs and CSV export. FigReply serves growing businesses and supports setup of WhatsApp Business accounts, delivery tracking, and custom integrations.
- Website
- figreply.com
- Phone
- +91 9512191212
- [email protected]
- Address
- US
