My problem was taken care of under warranty. Fairway Ford delivered on every promise. Staff was friendly and considerate. No issues at all and I would recommend them for Ford service. My review only applies to the truck service department, and not the main service. The truck service area is in a different building. I have no opinion on the main service area that is attached to the dealership.
The service here is impeccable and quick. They were not only efficient when I got new brakes, rotors and The Works oil change/tire rotation/fluids/belts & hoses check (in and out in under 3 hours), but the service manager, Tom Collins, was helpful, courteous and straightforward. I only take my Ford to the dealership for all service but now I know I will only take it to Fairway Ford. This department runs like an extremely well-oiled machine. On top of that, prices are fair and with the Ford Pass app, you can rack up a lot of points to redeem for future service. I highly recommend and trust the guys at Fairway Ford! Thank you for such a pleasurable service experience! You help give Ford a good name that people can trust!
Every time I visit this location my experience is always satisfying. The young gentleman Ivan, has worked with me on several occasions. He s very pleasant, knowledgeable, informative, and courteous towards me every time. He strongly suggest exactly what I need and has always looked out for my best interest. Not only does he take care of me as a customer, but most importantly he always make sure my car is great. Thank you team @ fairway because the entire staff is on point with professionalism, I will definitely be back!
I was able to get a early morning appointment, so it wouldn't effect my work day. Service was done quickly and was able to get back to work
Fairway Ford is awesome. Have been going for service for a few years now and they are always so quick and friendly. This morning we brought our Escape in because of a flat tire and they got us in right away even though we didn't have an appointment. Hole patched and we were on our way in a hour!
Continue to receive outstanding service at Fairway. Went in on a Saturday for an Alignment with my 2016 Ford F150 without an appt. Fast and courteous. Covered with me what other service I needed to get done as soon as I could schedule. Definitely recommend. Charles Dubis
I was greeted fairly promptly. It was until I spoke to about 4 people that someone even asked if I had an appointment there (which I did). Finally I got to speak to the WONDERFUL Tom C. He was so friendly, efficient, knowledgeable and funny. The service was done within a few hours and satisfactory.
I've been taking my 2017 Ford Expedition to Fairway Ford for the last three years and have not had a bad experience. They always inform me before repairing anything on my vehicle. They also give me a list if there's one for anything that needs to be taken care of without blindsiding you. They also don't mind answering any questions you may have regarding your vehicle.
Joel Ellenwood guided me through my internet order and I could not be happier. He was always available to assist with questions and updates. Everything was exactly as I expected when my car arrived at the dealership. Thanks for making it easy!
Always stay with Fairway Ford for the service for both of my cars. Feel good on their work. To be objective, I will give a 4 stars for those.
The one star giving here is only for the battery change for key fob. I stopped by the inventory front desk and ask to buy two batteries and then they just brought out two batteries and changed them directly in a minute. Then, it is $20!!! If they tell me the price before changing, I won't let him to do it. I re-open the fob to check what battery is that expensive. Here is what I found. Very common battery, Energizer 3V CR2025, it is about ~$1 each.
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