Stayed here for a few days on vacation. The pool with the slide was broken for 2 out of 3 of the days and my building was under reconstruction. The hotel booking website didn't inform us that the buildings were under repair. We would've chosen somewhere else. Nevertheless the family enjoyed our time there and we would consider returning.
Facilities and amenities are good. The sales pitch is a bit much, they make you give a $40 deposit. They hand you off to different people after one can't close the deal. For the price of what they are selling, you can buy a house, a small condo on the beach or an investment property. The high point of the entire sales pitch are the snacks.
Gave this location four stars due to the amenities and activities. Would have been a five star review but the manager person that I was handed off too made a sly comment because I was not interested in purchasing or having my credit ran for their sales pitch.
As I think about, I am going to change my four stars to, three stars for the aforementioned reason.
Nice place, kind of tough with COVID but will go back for sure.
The Resort is beautiful and the staff was friendly and accommodating.
This place is amazing the area is so beautiful its clean clear safe an all the about high quality everything an all
2 small elevators for the whole building, and no stairs. I waited 10-15 minutes for an elevator once. There was an actual line for them, I couldn't believe it.
Another check mark on the Worldmark bucket list. Across the street from Pompano park dog races.
Very nice facilities! Went to visit my family that has a timeshare.
Beautifully decorated suite. The kitchen has everything you need! Clean, well kept, great pools and spa. Allowed us to relax and rest. So many great places to,play and shop in the area. Only complaint is the loud music around the pool area. We had a balcony unit overlooking the pool. Loud music was a bit annoying at night.
The Resort itself is beautiful but I'm giving 1 starbecause I don't like dishonesty.
DO NOT! I repeat DO NOT! Purchase their offer of a 7 night stay and attend their presentation unless you want to be scammed.
I purchased the certificate and was advised that I would be able to get the same type of accommodation that I was staying in at that property for 7nights.
However, now that I'm trying to redeem the certificate I'm getting the runaround, seeing that I have to pay additional money and even being advised that The Wyndham is not even one of the options.
Exceptional place to visit, very friend and knowledge staff
This resort has both pros and cons, but unfortunately more cons than pros. The check in process with front desk gentleman was very informative and checked in our party quickly. Everything was going well until the next morning when we started hearing awfuly loud noises coming from the room above us. I called down to the front desk and Anna answered. I asked her if she counld move us to a different room because we didn't want to disturb the guests above us or have any conflict with the neighbors and she said no. She said all she could do was have security go up there and tell them to quiet down. We didn't want that because we feared the backlash. She then said there were no other rooms available at the resort. I then looked on the ownership Wyndham site and noticed there was easily 20 rooms available for the remainder of our trip. I DID NOT appreciate being lied to especially as an owner who paid a lot of money to own Wyndham. I called back down to the desk to ask to speak with a manager because I was afraid to not get any rest. Another gentleman picked up and said he knew about my situation...at this point I said I need the managers information because I will not handle this noise all night and there are 20 rooms available on the Wyndham website. He said no there isn't and the manager isn't available until tomorrow. I was so mad because there was no solution given, I was being lied too, and now multiple people at the desk know about my situation when I only talked to Anna. Anna then called me to follow up and I said I was not satisfied and I didn't like that she lied to be about the room and told the other person at the desk about my situation. She said she told the girl Dawn and not the guy. So then I told her I feel like they are gossiping about me as an owner and I will be reporting al of this to the manager the next day. She got angry with me and short and just said sorry sorry.
The bottom line is it wasn't until the following evening I called security to my room to let him listen to the noise and he called maintenance to fix the sound because it was from the patio door. He was respectful to me and responded quickly. He said the noise was unacceptable and apologized.
I am disgusted that the front desk who is in contact with owners. guests, and potential owners have no idea about customer service. Its too bad.
The rooms are spacious, and the pool area is nice but the cleaning in the hallways and elevators is overlooked. The housekeepers speak little English which is frustrating when asking for even something simple like coffee or creamers.
Disappointed in this resort and will not be back.
Great vacation spot! Full kitchen, nice condo, beautiful pools, lots of activities on the resort throughout the day, and great service. Highly recommend!
The rooms are beautiful, and the pools are relaxing. There is everything for the family to do. Sadly we stayed there when they had electrical issues, but they took care of us and we just had to put up with walking 8 flights for a couple days.
I love coming here. I've been here every year since 1995 when my late husband and I purchased the fixed week and fixed unit. The golf courses are great.
Literally had to start filming the sales rep and threaten a lawsuit to get them to let us leave their timeshare sales pitch. Despicable.
Awesome location! Walmart, and all fast food restaurants near by. Fast and good service.
Great location in the middle of boca and lauderdale.
The suites were beautiful. They felt like a home away from home. It was very quiet. Also, the decor was nice. Sadly, there was no clean service or even trash service.
We play music there twice a month by the pool bar...always a good time.
In room dryer dries at mediocre speeds; vents problem need more regular cleaning, or the equipment needs upgrading. Laundry closet door track was damaged from previous tenant/tenants. In room hot tub filled so slow, I gave up. Would help if resort housekeeping was trained in room inspection so damages could be reported to maintenance to fix prior to next tenant.
It's the best Wyndham around Pompano, FL. Great food and @ nite music .. Wonderful !!
Wyndham Palm Aire is one of our favorite places to visit. The staff is incredibly friendly and attentive. The resort is very well kept, and it's convenient to shopping, golfing, and casinos. Great for a quick get away.
What can I say!!? This place is awesome!! More upscale then others.. you check-in.. get your room(s).. then just basically life for the duration of your stay... there's plenty to do in the immediate area.. a huge Casino directly accross the street.. a huge Walmart... and plenty of food everywhere.. or.. take a drive down to Miami... about a 30 min drive.. Miami has EVERYTHING!! Definitely worth the trip..
Absolutely terrible property, half of the staff I encountered were unprofessional, not courteous and condescending.
Mirepresentation from web page.. not as nice and local area nothing there..
Loved this family friendly resort. My daughter loved holding an alligator at check in!!
I've stayed here a couple of times. The units are clean and well appointed. The property is located in Pompano Beach - a part of Ft. Lauderdale where it's easy to get to almost everything.
Gorgeous rooms, well kept grounds and so many amenities like a game room with pill table and air hockey. Perfect family resort. Daily family activities to choose from and activity schedule posted by resort Daily. Would definitely go back! Loved it!
Very nice hotel. Always clean and very beautiful. Kids friendly.
Construction currently taking place in Sabal building so it's not pretty. But the rooms aren't affected.
Always indifferent people at front desk. Could care less about their jobs. Not a handicap friendly environment. Love bartenders. Hotels versus timeshare. No comparison as timeshare is more comfortable and relaxing. Wyndham overall for us was a mistake. Stuck paying over $109k for 500k in points. $1200+ a month for last seven years and rarely is there availability.
Good location. Good service. But need room improvement
Beautiful resort with lots to do including for kids & golf!
Very close to beach!
I was not an overnight guest however the pool area is beautiful
This is truly a beautiful hotel, the staff are wonderful. Great amenities!
Th place is a very roomie and safe place to stay w your family.the pools all offer something different.the ice cream is a sweet touch. The kitchens are large and we used them daily. Beautiful views from every room ....
Tourist trap and rude personnel trying to sell you time shares scams.
I feel like I'm at home, treated so well be the staff4
Very nice and clean. Staff was friendly and knowledgeable.
Fairly nice facilities. Pretty family oriented. Lots of children. Definitely a family resort.
We have stayed here a few times. Love all the activities they have to offer. The rooms are clean and have enough room for family fun. The pool is amazing.
Nice place & grounds
We're here because we have World Mark. Don't know if you can stay here without it
This is my wyndham home property and although we try to visit a new resort or two each year, we make a point to come back here every other year. Property is full of wildlife and friendly staff. Close to so many activities and attractions. U can't go wrong here.
Don't ever purchase a Wyndham time share. High pressure sales, very disheartening
Overall nice experience. Horrible pillows & mattress made for rough sleeping.
Wonderful place, nice accommodations great amenities except for the drunk at the pool. They shut him up though
Had a real pleasant stay here. Rooms were nice and clean, service was great, and the poolside bar was a nice feature. Only negative was after checking in you had to go to the "concierge" desk and get your parking pass. Here, they try to sell you on a timeshare presentation. Thankfully, I've seen enough attempts by now to firmly say no.
Very nice and people are very nice. Very good Customer service and Janet it was very very helpful.
Nice resort with plenty of amenities. One of the best things about it was the little cafe beside the poolside bar called Kisses from Italy...hands down best ribeye steak sandwich I have ever eaten. Only downside is that it isn't on the beach. However they do have shuttles you can take if you want your beach fix.
Nice place. Older buildings, but nicely renovated. Staff has been excellent. Had problem with shower, so called front desk. Maintenance was there in FIVE minutes! Very responsive.
There are two well maintained pools so plenty of room for everyone as well as hot tubs and children play areas. Also a tubular slide. The condo units are large and nicely decorated with a washer and dryer in each unit. It is located near all kinds of restaurants and just across the street from Pompano Park. Ocean is only a short drive away.
Check in process is extremely slow! They indicate check in is at 4pm but they do not have enough cleaning people so we got our room at 7:00pm!!! We could not request a certain view or building? We were put on a waiting list as number 1 for our room to be changed to a nicer view (instead of the garbage/construction site)! We never got called for the room change in 3 weeks here even though we have witnessed many daily checkins! Nobody cares about your problems! Construction wakes you up at 7:30am with steel containers are getting thrown onto concrete!! No one calls me back from management to address this! Stay away!
Hotel room was spacious and very decent. Like a hidden gem in the city
Very clean resort, great hospitality, but only problem was that the water pressure was low not only in the shwr, but faucets too,
