We are delighted with the summer lift that Fain has installed, I say summer because as soon as it rains it stops working. Many of the failures take days to solve them, and the neighbors walk down the stairs. Not to mention the work they did to install it, it was eternal and nothing to do with the contract. We have been a nightmare for 5 years. What a company ... Let's see if the infiltrated boss comes and solves it for us ..
We are doing the electrical installation in our block .. delighted with the work and the staff, both on site and in the office .. I recommend this company, serious and formal.
I speak on behalf of the rest of the residents of my community of owners. Working with Fain Ascensores has been a great success.
I recommend this company with total security for the seriousness with which they work and because they meet the expectations generated.
Highlight above all the treatment they have given us, all the workers who have treated us are close and professional at all times.
In addition to not being at all committed or professional with the works and installations they carry out, they have the aim of evaluating themselves through employees and even the president of the company himself to have good reviews.
I am very happy with the service and the employees who explain exactly the problem and the solution and the steps to follow. Totally recommendable.
If you are going to hire FAIN, it is advisable that they first visit the sloppy facility that they made in MADRID calle NICARAGUA 6, a disaster, they do not meet deadlines, they do not meet the budget, they do not repair the defects, it is a company not recommended and despota
At the age of five everything breaks, which ruins like Pepe Gotera and Otilio, what a shame for the company, where its shareholders.
Come and see
Quality Company, with great professionals. Very good technical service and personalized commercial attention.
a company with a family philosophy but means big business! pleasure ! Congratulations continue like this!
An operator of this company that performed a service on 44 San Modesto Street at 12.40h on 7/01/2020 left a garbage bag on the sidewalk without ignoring the call for attention. A bad image for him and for the company
A company with an excellent Human team, customer-oriented and solutions.
In our community we needed an elevator because we had older people watching in it. The situation was blocked for more than 5 years because we were not able to find a solution that would help us from legal advice to construction. There were people within the community who were totally opposed to installing it even though there were older people living. Thanks to Fain we found this solution and unlocked the problem so that we can now have an elevator. His treatment has been perfect, his support in all the fundamental phases and the result could not have been better. In truth, companies like this that listen to their client are fundamental. Before we went through a nightmare to find the elevator operator, the lawyer who wanted to talk to the community to install the elevator, the architect who made the project and among so many people with disparate interests was literally impossible to reach a solution for our community. We are really very grateful to FAIN. A 10 as a company and as people.
I went to this man for cataract surgery, (I am 34 years old and the cataracts were derived from medication) the experience could not be worse, he as a person is a haughty arrogant, as soon as you ask him something he thinks that you are questioning him and you responds fatally. He told me that my cataracts were very dense and that NO machine could measure them, he measured me in the old way, he explained that there was a margin of error, he recommended that I try my luck with a lens and if they had not succeeded in the measurement, change it, or stay 15 days even a month without crystalline lens without any type of protection in the eye, to later measure myself (later second opinions of ophthalmologists told me that this was outrageous) I chose option one, finally it went wrong and they had to change the lens, then He blamed me for choosing that option, and told me for the first time that the lens change operation was risky. The operation was horrible, very long and painful and he behaved fatally, he yelled at me, he patted me on the forehead to make me stop complaining, he threatened to put stitches on me and pretended to put them on me (asking the nurses for needle and thread and telling me: "You have already managed to get me to put points, to see how you recover from this" It turned out to be a lie, but he did not tell me until 5 hours later, when I returned to consult, the recovery was horrible (a lot of pain and excessive sensitivity to light) and I have not recovered my vision well. The surprise was when I decided to go to other ophthalmologists to ask for second opinions about the second eye that I had to operate, in the two places I went they could measure my cataracts without any problem, THEY WERE THEIR OLD MACHINES the ones that couldn't measure me well, it wasn't my eyes fault. You only had to see their faces when I explained what had happened to me and how DR Jimenez Cazorla had advised me, to know that everything I spoke was not very normal. It had happened, in both places they labeled the recommendation that this man gave me and that I did not want to choose as outrageous and dangerous.
Hopefully people read me and save what I had to live.
100% satisfied with the result. Two complete facilities where we did not have an elevator. Various trades in and out and perfect coordination made the result possible: two "model" lifts for the neighborhood, financing that made this possible with professional and close attention. They have not given us a single problem, working day by day as we dream. Thanks, Fain.
Very professional. Competent and maintenance at a good price.
We contracted in the community with FAIN to carry out the construction and assembly works of the elevator, that was in November 2018, as of today the work continues with completely irresponsible subcontractors at work, the building's courtyards full of mounting material, they work One or two days a week (hopefully), nobody supervises the works, it is practically impossible to speak with a person in charge of FAIN (or subcontractor on duty) who is on site. If I could go, I would never hire you.
Never mount one of its elevators, the most dangerous remodeling works, rubble falling inside the building and people leaving their homes, and the elevator has many breakdowns. The maintenance service quite bad.
The management of the company mistreats the customer service team
Excellent company and service, with good professionals who are highly qualified as well as friendly, professionalism is appreciated.
Outsourced work, very slow staff, they do not meet the delivery date, everything was approved in 2016, the architect delivered the plans badly, he had to do everything again, the project manager changed it for another who did not even know how everything was. , they begin the work in 2019 with a delivery date of September 2020 and as of today, they are still with the portal work, changing the delivery dates without complying with what they say. What are you going to expect when they send two workers who are slower than the bad guy every day
I would not contract with you only we have paid 70 900 euros and almost 50% since 2018 we are in it, in exchange we have a hole in the entrance and a disaster of stairs to access the building
Very dissatisfied with the service of the elevator installation. The subcontractors they have are doing their job very badly. We expected better service from such a renowned company.
I am very satisfied with the treatment received by the FAIN staff. In these times of mistrust it is a joy to find a company with good customer service and great professionals. I have been advised for various installations by elevators, electricity, ... and I have contrasted their proposals. Of course I will count on FAIN when awarding the works. His years of experience are the best guarantee.
Excellent service and customer service, unbeatable value for money.
100% recommended company!
They have a great commitment in customer service. In any event they always come quickly and professionally.
After 5 years living in my community with their elevators, when we have had a problem, their attention, besides being very professional, has always been excellent and very human. People worried
They offered us to get to know their new offices by sponsoring an event for a professional group of property managers and we got to know their facilities and a part of their system of working in attention to notices, which was completely updated to new technologies. The commercials that shared the day with us were very good and the final cocktail they offered us was very good. I can only thank you for all your attention.
Excellent elevator and service company. We decided to install a closed circuit television in the community garage. Both the installation and the treatment received from him has been great.
A great company with an attention to the public and an impressive management system. They invited us to see the incident control room and we were very surprised.
Bad experience. This company is installing an elevator on the farm where my mother lives. They started in November, we are in August and we think that we will still be several months away from using the elevator. From the beginning things did not go well. Delays in starting the work.
They give incomplete budgets and as the work progresses, they add items that should have been foreseen before (change of the staircase lighting, intercom, ...) And curiously they budget practically twice as much as other companies and when deciding on others, the work it takes longer. The operators advance at a very slow pace, because they come only a few days. This company is undertaking many works at the same time in the area and the operators must be working on them simultaneously.
Overnight the portal door (practically new and expensive) disappears and nobody knows what happened to it. It has been months without an access door to the farm and this means that they enter storage rooms, we think that they are trying to steal and steal construction material.
In short, a cluster of nonsense, by a company that we thought was reliable and would be. I do not recommend it. A couple of months have passed and the elevator already works, but the door still does not appear, leaks have appeared that there were not ..... Worse impossible
In October the elevator already works, but the work continues without finishing. Unplaced mailboxes, hanging cables, down to storage rooms without partitioning. With the first rains, leaks appear in the entrance hall and the ceiling falls, there is still nothing to know about the iron door that they removed and did not appear, ....
Mid-November ... the leaks continue, mailboxes without hanging, cables seen without recessing, the door does not close, lowered to storage rooms without partitioning, cables hanging, unfinished floors, original door without appearing, ...
It has the most committed and qualified workers in the lifting sector.
I do not recommend it, there are better companies with better service and better customer service
Good evening, a week ago, personnel came in to put up racks to be able to clean the booth due to bad planning, they put some metal doors and they have not finished, very little diebfi professional leaders of the sector.
They helped us find the funding our community needed.
The elevator in my building had to be finished 15 days ago. I go back on vacation and I find that it does not work. I live on an eighth floor. I call FAIN thinking he is broken and a technician calls me after two hours telling me that parts are missing and that the elevator is not finished. I ask the technician, please, to make the call for me to come, even if it is to take things up in the elevator in operative mode, because I live on an eighth floor and I have the car loaded up after a month of vacation outside and he tells me that can't help me A FAITH SERVICE THE FAIN SERVICE, I have two small children, one of them 12 months old and my wife cannot leave him alone, to see how I climb 8 floors all things myself. Above low and I find that he has put the sticker that the technician does not work and is gone. This is inhuman.
We have 40 days with the broken elevator and they can not tell us when they will fix it.
They give a great service and with quality, for me the best multi-brand company.
They stop working on the elevator again, apparently now that Fain does not pay the civil works subcontractor.
But they continue to pass to the Community the receipts to the collection every month, will have to stop paying and denounce.
My farm contracted the installation service with them, I summarize it:
Bad customer service, failures in the works and little continuity in the works. Very bad.
We are providing Facility Maintenance Services in various Buildings and we are delighted.
Very well managed and very good professionals.
