FACES DaySpa Reviews

I have been to Faces a handful of times and to be honest have enjoyed most of the experiences i've had. i went 3 weeks ago & had a 90 minute deep tissue massage....i work in the service industry and never want to leave a bad review but i genuinely had the worst massage i've ever had in my lifetime.
My experience was awkward, NOT relaxing and just inexperienced all together. For long moments of time during the massage, I believe her name was Colleen...would just hold my arm for minutes and just awkwardly let it rest (i can do that at home on a foam roller) i was there for a deep tissue massage which made it very awkward and uncomfortable & on top of that NEVER worked on any other part of my body besides my back and in that frame of time was taking those awkward breaks of just holding my arm up. She then tells me, "okay so you have 12 minutes left (WHAT IN THE WORLD- HOW IS THAT RELAXING AT ALL??) would you like me to focus on anything else?"
Fist and foremost, you never tell a customer/patient that they only have a certain amount of time left because that just kills any and all relaxation that they've had or in my case NOT had. & my response was obvious because she literally didn't focus on anything and took breaks by holding my arm out to the side so i replied uncomfortably..."would you mind at least massaging my arms? or legs?...idk full body?" and she replies "ya i was going to do that" NEVER did. Just massaged my arm for 3 minutes (as i'm counting down the 12 i have left, thanks to her comment...& then held it AGAIN for 3 minutes" then knowing time was coming to an end i asked "would you mind massaging the other arm"

ugh just overall the weirdest, most awkward, not relaxing situation ever. wouldn't even call it a massage. i have at least 20 and have never experienced someone waste time, talk while giving a massage, and give me a ticking time clock. would NOT recommend going there again.

Let me preface this by saying I almost never write reviews, ever. But I need to share this because of my bizarre, and frankly disappointing experience. I went for a neck and back chair massage to relieve pain and tension in my neck from sitting at a desk all day, and left the same or maybe worse off than I had been walking in. The whole 18 minutes was the masseuse using some of the lightest pressure I've ever felt during a massage. I explained in the beginning that I wanted a firm pressure, and again after about the first 30 seconds I explained that again. She held her knuckles in my shoulder blades for about five minutes, which was not only awkward but completely ineffective. I could've done more at home with a tennis ball. Just the weirdest massage I've ever had. If I'm paying $25 for an 18 minute massage, I'd like to walk out with at least an iota of tension released. The only reason why I gave 2 stars instead of 1 is because the staff is pleasant enough and the atmosphere is nice. I'm being generous there. I'd expect better quality from a spa, honestly. Don't waste your money. A portable at-home heated massager can do a hundred times better of a job.

If I could give 0 stars I would. Now that I don t work at the place where faces had a partnership with where I was forced to take my own EXPERIENCE down or lose my job, this place is awful. The owner is so rude and very unprofessional.

Excellent service. If you are looking for a relaxing massage in Hilton Head, I highly recommend. When you enter the spa, you are immediately greeted and taken care of by some of the nicest people around. I cannot think of anything negative about this place. Easily 5 stars without question.

Consistent service. Friendly staff. Relaxing atmosphere!

I can see why they win Best Day Spa year after year. Great customer service, top notch massage and excellent COVID protocols in place. I will definitely go back again!

Amazing service! Very professional and taking the signs of the time seriously! I felt very comfortable going to faces day spa at Hilton head Island!

Excellent customer service, atmosphere is nice, quiet, and relaxing. Went on a rainy day and it was the perfect mix. I got a chair massage and when I was done, I noticed that my shoulders felt almost numb compared to the tension I didn t even realize I felt before. If you re on vacation and need some time to let loose, you won t be disappointed.

Very relaxing experience. Professional yet hilarious staff. Definitely recommend this place:)

I wouldn't trust anyone else on this island with my eyebrows! I came to Faces day spa stressed out and looking for help after getting a terrible brow wax somewhere else. Everyone was so friendly, accommodated me in the schedule and did their best to help me out! Jackie was amazing and rescued my brows!! She tinted my brows to give me a fuller look despite how much the other place had taken off of them. My brows now look revived and gorgeous! Definitely come to FACES for your waxing and tinting needs!!!