Express Eye Care Reviews

Jeni and Amanda were incredibly helpful! I was in and out in less than an hour and had my glasses later that day. Would definitely recommend to others.

The doctor gets 5 stars, she is great.
The staff was very good to me they get 4 1/2 stars.
The lab tech who made my glasses gets 0 stars. My lenses are too small, and pop out of my frames if I am not careful. I am an old lab tech and can fix the issue. It would have been immediately evident that the lenses where too losse, as they were being cleaned. It would have been an easy fix. Either thier tech doesnt care or doesnt know how to fix thier mistakes.

Terrible experience was told my glasses would be in 7-10 business days its took almost a month. Then I pick up and there is a chip in the lense. So now I'm waiting again.. They are rude and they have no clue to what is going on. The service is terrible they don't give no help in finding the right frame. You ask for help they ignore you.. they need a lot of work with customer service. I paid for my glasses Feb 1st and it is March 4 no glasses as of yet. I want a full refund.

Bait and switch tactics. Lure you in with low prices, and, even without extras, price ended up being almost twice the price quoted. I walked out.

the styles are super cute and the girls are so sweet!

In and out quickly. Great service, thank you Jeni for the smiles and laughs.

The UNMASKED optometrist spent less than 10 minutes on the eye exam.

Great service, huge variety, very fast turn around and competitive prices! Highly recommend this place!

I went there today for an exam and have diabetes and on depression meds. The doctor kept telling me how I was too young for diabetes and shamed me the whole time. I don't need a reminder about how messed up I am. She then asked what the depression and anxiety meds were for. when I told her they were for depression (which is stated on the sheet I filled out when they asked for the meds you are on and why you are taking them) she then asked me what I was depressed about. I will never be going back there.

Great prices, staff very knowledgeable and friendly! I am bringing my husband back next week!

Great customer service and high quality glasses. Helped me personalize my purchase and walked me through all the available options. I will be going here from now on.

If we could leave a no star rating we would. Ordered my wife and myself new glasses and frames. 6 weeks later after numerous calls we were told they were here. To our dismay they were made wrong and Elkharts employees didnt care less. Basically said it was our problem. We ended up taking the glasses to the ft. Wayne location who confirmed they were made wrong. Ft. Wayne remade our glasses and shipped then back to elkhart for us to pick up. ELKHART NOW SAYS THEY NEVER RECEIVED THEM !!! Even after we showed them the tracking information confirming they signed for them THEY STILL SHRUG THEIR SHOULDERS AND SAY THERES NOTHING THEY CAN DO!!!

DO NOT PURCHASE ANYTHING FROM THIS PLACE!!!! We are now having an attorney look into this and help us recover our $1100 loss these thieves stole. TAKE YOUR BUSINESS TO SOMEONE WHO CARES ABOUT THEIR CUSTOMERS AND PRODUCTS!!!!

Charged for a full visit($60) to have a prescription from two months earlier refilled. I went in asking for a refill, staff failed to mention there is a full visit charge to have a prescription refilled. Seems excessive to have a $5 eye drop prescription renewal cost $60. Poor communication from staff. Optometrist was friendly, staff not so much.

Great service and low prices. I will definitely be back.

Came in with my mom to get an eye exam and it was quick and free! I was also able to use my own prescription from another place and we were able to buy one and get the second pair for free!

Got 2 pairs of glasses for a really good price and they fixed my old pair for free.

I ordered 2 pairs of glasses and after 3 months they still couldn't get my prescription correct. After going in time after time because prescription was never right both Eyecare Express and myself decided on a refund. BUT they would only give me a partial refund and kept 20% for a restocking fee!! Are you kidding me!! Stay clear of this place!!!

I convinced my husband to get hi glasses here because it was faster...so we got the " two for one deal"(still expensive) so he got the cheapest pair the next day and his second pair had some upgrades like dark lense,anty-glare the works...and since it was in the middle of a pandemy they asked us to be patient it would take a bit more than a month...we had a pair so didn't mind the waiting..3 months later we went to check up on the glasses because nobody had called,just to be told that it was going to take a couple of days to locate the glasses and wait for the call..2 weeks later 45 min before closing time and they couldn't look for them because of the late hour,next day we went back early and they claim that after 30 days they are not responsible and will not refund my money...that is about $200 worth of glasses and bad manners...won't even tell you where to sent a complaint!

When can I give a negetive star rating 1st let me say the Dr is great why she is there no idea but the rest of the experience was so incredibly bad if it were the Dr I would say malpractice same day glasses wrong the one pair was 3 days and the lenses still aren't right in frames when I complained was told you picked the frame not our fault that u don't like them love the very expensive frame didn't like the fact lenses wiggle around in frames but would have kept if they would have done a simple ajustment so they weren't bruising my face the other pair had two ajustments on then lense fell out I have had less than 90 days really staff was rude I'm glad I got warranty though my $300 pair of frames when I had to get another pair I got $120 pair of frames and I only had to pay $60 for the privilege all I can say is never again run forest run

I hate the quality of they product , don t waist your money because they product especially the coding anti guard and reflecting is they need more money for they to take off. Be careful because water can damage your glasses. Don t go there please .

I went in for the first time to have a pair of sunglasses repaired. The customer service was excellent, and they fixed my glasses in less than 5 minutes and did not charge me, even though I did not originally buy my glasses there. I was very surprised and will definitely go back go them for any future eyewear purchases or repairs.

Great service and staff (and price). Highly recommend.

I went in for the first time to have a pair of sunglasses repaired. The customer service was excellent, and they fixed my glasses in less than 5 minutes and did not charge me, even though I did not originally buy my glasses there. I was very surprised and will definitely go back go them for any future eyewear purchases or repairs.

Have been going here for years.! Great frame selection and they have price range to fit every budget I love it .!

Had a great experience here. My regular doctor was still unavailable and they got me right in. Everyone was very friendly and my glasses work great. I am thinking I will permanently switch over to these guys. The price was great too!

I recently bought new glasses at EyeCare Express and the whole experience was a 10!! They are amazingly professional and helped me choose a perfect frame... their selection is the best in Elkhart! The shop decor is warm and welcoming! I will never go any place else! Thanks to EyeCare Express for a memorable experience!!

Do not recommend this place for glasses. Ordered glasses & safety glasses, they did not take my companies insurance. When I recieved my everyday glasses, they were not quality as I often had not sharp vision. I have been waiting for my safety glasse frames for over 3 weeks, & still no answer as to why the delay. I keep getting the runaround & they only would offer me a $50 dollar refund for my not recieving my safety glasses. Poorly run place of business. Sorry I went there. Learned my lesson. This is the place in Elkhart on county rd 6.

Poorly trained employees that did not communicate well, was told on the phone something entirely different than what I was told after arriving in person and wasted and hour driving each way. Would recommend going elsewhere.

went in and got glasses and contacts. Everyone was very helpful and I found a pair of frames I really liked and was able to fit me into contacts that I have never been able to wear before. Very happy with the service and the price of everything! Thank you guys.

They have a big choice of frames in different price ranges. I was able to get a pair I love for $129. The free pair I had made into sunglasses, so added bonus! Everyone was very helpful and the doctor did a great job. She even put my prescription in a frame for me to try to be sure I didn't have trouble with the changes - something I've never had a dr do before.

came in for an exam and contacts, they were very helpful and the doctor was great.

Fast, friendly, and very reasonably priced! Perfect frames for kids!

Very Helpful and great prices. I usually go to Eyemart but they said they could not get me in. These guys got me in right away and I got my glasses that day. I was very impressed with the whole thing. They also have a great selection of frames, a ton to choose from!

Came in and got 2 pairs of glasses. It was a great price! The doctor was friendly and so was the staff. I have a new place to go now.

Great service from Ashley and Craig. Very professional and courteous!

walked in for an eye exam and was seen right away. I got 2 pairs of glasses and I love them both! the Manager worked with me on prices and everyone was very friendly! will be back.

TERRIBLE EXPERIENCE NEVER IN MY LIFE WOULD I RECCOMEND THIS PLACE. WENT IN THE DAY BEFORE THE OPTEMETRIST WASNT EVEN THERE BUT DID MAKE SURE TO TAKE MY MONEY/CHECK FOR THE FRAMES THEN THEY SCHEDULED ME A FAR OFF APOINTMENT THEN I INSISTED THEY DO IT THE FOLLOWING DAY, I GO THE FOLLOWING DAY AND I FINISH MY EXAM JUST FOR THEM TO INFORM ME THAT IT WOULD BE A WEEK WAIT CAUSE THEY DIDNT HAVE MY LENSES AND I INSISTED THEY GIVE ME A REFUND AND THEY REFUSE TO GIVE IT BACK THEY EXPLAINED THEY NO LONGER COULD DO ANYTHING. POOR CUSTOMER SERVICE, TACKY AND UNPROFESSIONAL. NEVER IN MY LIFE AGAIN JUST TERRIBLE!!!!!!!!!!

Went in to get glasses for myself. The BOGO offer is a great deal especially for those who are use to paying such a high price because of our prescription. Had great customer service while i was their for my initial visit. Although it is a bit confusing that their is a desk infront and in the back. Although the girls seemed a bit overwhelmed by all the customers they did a great job running back and forth. They informing me the Dr. was running behind but meanwhile i can choose frames. I waited about 40 minutes before being seen. Not bad for being a walk in. A few weeks later i went in with my husband and he was satisfied with their services. 2 hours later we went to pick up his glasses and my second pair when we were helped by Bri. She was determined to give us a great experience which she did. She even helped with offering juice to my fussy 3 year old which shows she wanted us to take our time and not rush out. She made sure we left with all questions answered.

Horrible customer service. Very rude. They don't keep to scheduled appointments waited over an hour after my appointment to be seen. My contacts I ordered still not in and it's been over a week and a half. And they were very rude about it said just wait it will be here. I don't think they even ordered them when they were supposed to. I will never come back here again!!

Terrible work is the first time that I visit this eye clinic it took more than a month and today that I spend collecting them they come out with something that I had never seen the crystals outside the ring

Everyone was extremely professional and courteous. I would recommend!

This place is very unprofessional and I highly recommend you look else where for your glasses! we have been waiting a Month for one pair of glasses that only needed sent out for the anti glare on them. each time I call they always say they should be in on the next delivery and they're not. they say they don't know why its taking so long and say the manager wont speak with customers! Worst experience I've had. They have lost our families business forever!

Great people, just not a place I would buy glasses at a 2nd time. Buy one get one free cost me over $400.00. Took two weeks to get non-glare coating. One pair came in without two lenses so had to wait some more.. Two weeks later, they filled the wrong prescription. Waiting another two weeks for the non-glare coating. Sigh.

I am so sorry I bought my lenses and glasses here. I have no idea of the quality of the product because, now that they have the sale, they won't wait on me but immediately go to others who came in later than I --- you know possible new sales. I already paid for my glasses and now I'm looking to see if I can get out of it. If you expect customer service, don't come here.

9/21/20-- My husband & I both had appointments at 10am & 10:30am. We were the first ones there, so there should not have been a rush for an eye exam. Our eye doctor came and got me first. I went in sat down he started the exam. He did not give me much time to answer what looked better or what felt right. When I asked him "could you show me that again" he had an attitude. After rushing me through my eye exam he said "your prescription changed quite a bit. He then goes out gets my husband and does the same thing. Rushes him through his visit. Our glasses were suppose to be ready in a couple hours. On the 9/21 I went into the eye center 4 times, 3 out of the 4 my lenses had scratches or chips every time I went in to pick them up the 4th I tried the on, they did not feel right. I let the lady know that was signing them out. She said wear them for a while the doctor noted your prescription has changed. When I walked everything looked like it was up to my knees. I wore them until 9/22 @4:30pm I am nauseous all day and terrible headaches. So I called in they asked me to come back in for a new exam. My husband couldn't even keep his on for 2. hrs without feeling sick.

I went back in the next day new exam. This time with a lady. Afterwards she said he had your magnification to high. I received my second prescription the following day. They still were not right. Also lenses had a scratch. I waited one week, tried to wear them as much as possible. I called back and asked to return my glasses and have my money back since I had already wasted 2 days of vacation at work & multiple days of not seeing correctly. The front desk girl was incredibly rude. She told me well the lenses are based on your feedback to the doctor. I said "what I was seeing in the lens machine is not what I am seeing in the glasses". She said "well we can't do anything about it all items are made custom". I said "well these aren't made custom to me because I cannot see out of them" She then stated" our manager is on vacation, I will have to take down your number and have her call you" Still have yet to receive a call on this. I think this place is a rip off. $ 228.00 & I still cannot see anything. I just booked with my new eye doctor and had an appointment. This is ridiculous. Shut them down!!! While I was in there multiple times there were so many unsatisfied customers in there.

The product feels cheap, looks cheap.... Ridiculous. Wish I could give zero stars.

I hate this place. They can never get glasses correct. My prescription was off. I have been waiting for a trial of contacts for about 4-5 months. Its pathetic plus the staff is soo rude i paid well over $500 but when everything came back it was all wrong! Then when i go in to get what i paid for they get all angry and with attitude.

I recently purchased glasses at Eye Care Express and I am very happy with them. The frames are stylish and the price was excellent. The eye doctor did a great job and my vision is perfect. The glasses were ready on the same day. I am very pleased with their service!

They are very unprofessional and very slow!!!!!!!!! Bad business

I took my kids for back to school and got a great deal! Very excited about having two pairs of glasses for each one and I didn t have to spend a ton of money. The exam was free so that also helped a lot since it was $90 at my normal Optometrist office. We picked them up and they loved them. Definitely would recommend if you have kids and are looking for the most bang for your buck.

More than 1 month for a glasses that were supposed to be in 1 week and they are not still there. There are no refounds so I can't do anything about it, just wait until they want to give me MY glasses, that I already pay.

One of the worst places to take care of your eyes

I came because u thought it would be convenient. I am so unhappy with my experience. I cannot get any resolution or sastisfation, and there seems to be no manager who is willing to step up and do the right thing. Natacia will not even return my phone calls. I would never recommend this place, and in fact, I tell everyone I know about my terrible experience, and advise them not to set foot in the door!

Stopped by today for a last minute Contact exam and was attended right away. Very Friendly staff and the optometrist was very good and knowledgeable!

Great experience . the service was great and they got us in,on the day we called. Plus the deals are unbeatable.

Buyer beware! This company has an absolute no refund policy! Even if your lens falls out. I was shocked. I never even thought about it. Go someplace else. Almost all eyeglass places will work with you for a refund or replacement. These people will NOT! Bad company ethics. I might as well have just set my $100 on fire. If I could give them a zero I would. These are bad people. Should be called Eyedonotcare. Its a sad way to do business. Extremely disappointed. Go anywhere else.

Present that Dr appt is included and you get a free
Pair of glasses.
They oversell a inferior product and do not want to separate the Dr appointment so you don t go somewhere else for glasses
Also did not honor warranty when anti glare was peeling off within months. They said that it was not covered.
Also did not offer to do a fitting when I picked up the glasses even though they were crooked on my face I had to ask them to do that

I only rated them that way because I could not rate them lower. Been there and bought glasses from them. Buy one pair and get one free. Had to call them to find out if they were done and was told yes. So I went in to get them.Could not see out of either pair.They said they would have to remake them . Had to call again and they told me they were done but didn't have my right phone number. I went back over to get them and had the same problem I could not see out of them. And they broke the pair I paid for. Now they still have my money and they also have the glasses . I didn't know I was making a donation I thought I was buying glasses . So I hope you have better luck if you shop with EyeCare Express .

I recently purchased a pair of safety glasses there actually 2pair and the optometrist did a good job little different experience though after 50 year's of getting glasses.

Went there earlier this week and these are the best glasses I have ever had. It was a great experience from start to finish. I will be back next year, thank you guys for getting me in in a pinch when no one else would.

We got the Ani-Reflective Coating And the glasses were blurry and head scratches on them. We took them back had them remade without the antiglare and they much better and they refused to give us a refund for the antiglare that we paid $90 is a lot of money.

Great at taking care of customers in a timely fashion. Very friendly.

Was in and out in one day with my glasses. Everyone was very friendly and all the prices were very reasonable! Definitely would recommend!

Great use of my tax return. Got two pairs for what I usually pay for one at Americas best.

The staff were very helpful and polite, as this was my first experience with eye care. My girlfriend who uses a different eye place, was less impressed with the doctor. Exceptional customer service provided by Jasmine!

Great Staff and a big selection of glasses. Will be coming here from now on.

my old glasses broke and they got glasses to me same day. Very happy

I only give 1 star because they were very helpful finding the glasses I wanted.
Now the contacts on the other hand were cheep and caused a reaction made me not be able to see and It took me almost a whole day to get them out my eyes were swollen and very very red for days.

I called they offer a refund because clearly I didn't want the contacts they had on order for me . But because I paid in cash said I'd have to wait for my $100.00 refund . Yeah well it has been going on3 weeks now .

NO REFUND YET!!!!!! Not happy.

Well when I was in your location the so called manager said there is no one higher up to speak to

I visited Elkhart in January and received the free eye exam with 2 pairs of glasses for $69. Everyone was very helpful and I got exactly what I needed. I am now back in Arizona where I m from, and I needed to know the details of my prescription so I could order new glasses down here, so I called and asked how I could go about that. The girl I spoke with (I believe her name was Jess, Jocelyn, something like that) was very rude and kept cutting me off. She cut me off and told me she would print out a copy so I could pick it up, and when I told her I live across the country and asked her to fax it to me, she huffed & puffed and literally said I guess so. I asked her how long it was going to take for the fax to come and she said she didn t know, she would do it when she could. Having a good experience in office means nothing when the customer service is this disgusting any other time.

I recently purchased glasses at Eye Care Express and I am very happy with them. The frames are stylish and the price was excellent. The eye doctor did a great job and my vision is perfect. The glasses were ready on the same day. I am very pleased with their service!

Been coming here since they opened a few years ago. They always take really great care of me and everyone is very friendly.

Got my first pair of glasses within an hour of getting the exam finished it has how ever been over a month and I still have not received my safety glasses I would not recommend this eye doctor instead of giving me my safety glasses they give excuses

This place sucks!! The deal was supposed to be but one get one free and a free eye exam. I paid over $400, it's been 3 weeks and I still don't have my glasses. They lie in there, they said my glasses would be back in 7 to 10 days, then it turned into 7 to 14 days, and now it's a minimum of 14 days. Then when I question them about it they say there's nothing they can do, they threaten to hang up on you now they want to send me my glasses cause they don't want me back in the store. They say I'm harassing their people. Well give me my glasses. Please nobody waste your time and money here, this place is a joke!!!

Horrible experience!!! Worst customer service I have ever received anywhere. Rude staff. I get a different story from staff every time I call to check the status of my contacts delivery. Had to wait almost 90 minutes past my appointment time. Manager rolled her eyes at me when I expressed concern. While waiting to be seen, staff stood at the desk gossiping about other customers. Walked in to pick up my daughters glasses to find the manager yelling at another customer. Absolutely ridiculous and unprofessional.

The staff here are very helpful and professional and answered any and all questions I had. I was in and out in less than an hour. I will be going back here for future exams and have recommended the same to everyone I talk to.

I went in for contacts, I took my insurance in and asked to be told if it would cover, in not then I would go somewhere else. I was told by the receptionist, AND the DOCTOR that it would be $20 co-pay and 55 for the actual contacts. So I get out and they try charging me $200+ because supposedly my insurance didn't cover. I was VERY upset because I was told they were going to cover part of them. Would not recommend this place. They do not care about you. They just care about taking your money and being rude to you. The so called "manager" came out and tried yelling at me but I of course didn't let her. DO NOT GO HERE THEY ARE RUDE AND THEIR PRODUCTS ARE CHEAP!!

Excellent service, affordable prices with discounts!

Ad said 2 glasses for 69 dollars out the door ,they tried to charge me 300. Stay away from this crooked business. Total scam

Staff is very friendly. Great prices and I had my new glasses in just a few hours. Highly recommend!

This place doesn t even deserve 1 star! The worst customer service I have ever experienced. There was no sort of professionalism whatsoever. The ladies that were at the desk kept whispering and staring at the customers, attempting to hide their comments with a piece of paper. I was also overwhelmed with a disgusting nicotine/smoke odor during my exam and then charged almost $400. I walked out and I m so glad that I did.

Went in today and had a really great experience. They were very professional and I got my glasses in a couple of hours. Definitely would recommend.

The staff was so friendly and the girl crystal who helped me was very helpful and made the whole process easy. Highly recommend coming here!

Great service. Great people to work with. Highly recommend it.

I would give this place zero stars; the staff is unprofessional & incompetent. They scammed my mom out of $400 for 2 pairs of glasses that should have cost $100 total. She has been trying to get one decent pair of glasses from them since Oct of last year. They kept messing them up and couldn't the basic prescription right. After going back 4 times because the prescription was too strong (confirmed by a third party) she just gave up trying because they kept insisting she didn't know what strength she needed. Save yourself the trouble and go up the road to Walmart.

The best customer service! Very reliable, friendly and treat you like family! I highly recommend you try EyeCare Express and you will never go anywhere else!

Dr did a great job with my prescription. Two pairs of glasses were ready I 2 hours. Best part girls in front of the store were very friendly and efficient... leading to a great experience!

Staff was not at all helpful, seemed unable to answer my questions, and just walked away without saying anything to me. I went to eyemart instead. Much better service.

We had an issue with a pair of glasses and they were more than happy to help!!!

Very happy with my glasses. Everyone was very nice and the store was very clean. Will be back!

I got my eye exam on 3/17 and its 4-9 and im still waiting on my contacts . the doctor was great but the staff not so good all they say when i call is we will call you......never again!

Everyone was nice and friendly. Doctor was awesome. Place was clean. I would definitely go back and recommend.

Don't bother using this location. The staff upfront would rather sit around and jaw-jack than to turn in a file. So now I'm sitting here because the doctor left and won't be back for 2 hrs. All because my file wasn't turned in. Will never use them again