Execs in the know Review

About Execs in the know

Execs in the Know: A Global Community of Customer Experience Professionals

Execs in the Know is a global community of customer experience professionals from various industries, focused on excellence in customer service and experience. The company was founded with a mission to help businesses improve their customer service and experience by providing them with access to industry experts, thought leaders, and best practices.

The company's community is made up of executives, managers, and other professionals who are passionate about delivering exceptional customer experiences. Members come from a wide range of industries including retail, hospitality, healthcare, financial services, telecommunications and more.

Execs in the Know offers a variety of resources to its members including webinars, whitepapers, case studies and events. These resources are designed to help members stay up-to-date on the latest trends and best practices in customer service and experience.

One of the key benefits of being part of Execs in the Know's community is access to its CXMB (Customer Experience Management Benchmarking) Series research program. This program provides members with valuable insights into how their organization's customer service compares to others within their industry.

In addition to its research program, Execs in the Know also hosts an annual Customer Response Summit (CRS). This event brings together industry leaders for two days of networking opportunities as well as educational sessions focused on improving customer service strategies.

Execs in the Know has been recognized for its contributions to improving customer experiences by several organizations including ICMI (International Customer Management Institute) which named it one of "The Top 50 Thought Leaders" for three consecutive years.

Overall Execs in the Know is an invaluable resource for any business looking to improve their customers' experiences. With access to industry experts and best practices through its community membership as well as valuable research insights through CXMB Series program - businesses can gain a competitive edge when it comes delivering exceptional customer experiences that drive loyalty and growth.