Eurotunnel, Mall of America Review

Delayed going out, but on time when returning. Still faster than ferry though

A nice place to rest and drink something hot or cold before boarding

This place has many shops the sell a wide variety of goods.
Many of which are not readily available in British shops.

I'm not sure if it's just me but the French side is so difficult to find

Great service and so efficient ill never get a ferry again

Once you tried it you cannot go back on a ferry, and nobody got sea sick.

Had to wait two hours and a half to cross on a very normal day in the evening around 21.30 .. the man at the ticket guichet was not nice and not at all cooperative .. and it was like rake it or leave it .. not reasonable at all !

Need to be better organised so clients aren't affected by previous cancellations. If a train is canceled, that should not affect someone's booking for a later train. It's not their train that has been canceled so they should definitely be on the train that they have paid for not one two hours or more later.

What a dream. Ya drive ya car on a train and next thing ya soaring across the tunnel like you're in flippin space.

First time for me. Didn't even know you were moving. It was a pleasant experience.

Bad selection, overpriced, ignore and eat in France

Great for your last shopping and quick bite before you leave the country

Love Euro tunnel, always works and customer services are fantastic .

Total chaos and desorganisation on Folkstone end before Christmas. Lack of clear signs, directions and no information where to drive. Very bad for the amount you charge for the crossing. Plus one hour delay. Hope this can all be improved.

Great for easy access to Europe. Security very lapse though. Used it at least 10 to 15 times and never had my vehicle checked

Always a pleasure traveling with Eurotunnel, the staff couldn't be more friendly especially considering we had a disabled passenger with us they made our trip across easy and stress free! Highly recommend and you will be seeing the Hubble family again soon!

30 minutes delay, could be better improve customer service

Used the automated ticket system very simple and very efficient way to book in

Easiest quickest way to get from uk to Calais. Hassle free

fast but the flow before departure can be a bit smoother, from the parking lot it is a continuous stop and go until you are on the train and you are half an hour further.

Eurotunnel is a great way to travel the channel to France and the rest of Europe.
Drive up, check in, wait (usually not that long) and travel. The train is only 35minutes end to end, and if you arrive at the right time i.e. not to early the whole experience is normally very good.

Amazing chaos. the day was saved by very patient customer service staff.

Love the Eurotunnel. Diverted us to a ferry service when the tunnel was closed. Its quick and efficient service. Not likely to use a ferry on any European crossing we take.

Ok if running well and moderatly busy. Check in get on train and go takes about 75 mins. The 30 minute tine they tell you is how long your on the train. However in 18 years i have never departed on my booked train. This is for both peak and off peak times. A delay is only counted if the train is delayed, it doesnt matter if paying customer's miss it because they are sat in a queue still waiting to check in.This especially applies to the calais side If there is a delay at border control which results in a delay and queues at check in, and despite being there 2hrs before you miss your train its your fault not theirs. Unfortunatly you can only check in a maximum of 2hrs before. How you are supposed to manage this with a 90 minute delay at check in is beyond me.The staff are unhelpful the management dont care and the facilities totally inadequate to cope with the volume of people during peak periods. If you book go off peak to stand a chance.

Customer service poor, but information and efficiency is good.

Used to be great but frequently subject to lengthy delays these days.

Always well run and efficient. Far better than a boat! Staff are always friendly and polite, which is amazing considering the problems they must encounter with the delays customers experience getting through customs on the French side.

Well organized and services are quick for drinks and food

As always quick pleasant and on time journey. Will use again.

Interesting experience,
Fast from A to B,
Very expensive

The speed and the convenience of going back and forth

Fast and pleasant, only the excessive price compared to the ferry can make you hesitate

Great dog exercise area. Large spacious car park with boards advising when to be ready to board. Fast food and salad bar. Coffee bar. AA shop. WH Smith and money exchange facilities. Good toilets

On arrival the self service check in issues you with a departure letter, these are then called out in alphabetical order (usually 2 at a time) and customers with those numbers are invited to head down to board the train, it is here you will go through passport control and customs before being allocated a number bay (dependant on the size of vehicle) to pull up at, if everything is running on time you will have a ten minute or so wait before being shown down to drive on to the shuttle, then you can relax in your vehicle or stand in the aisles (toilets are at the end of every other carriage) and after 35 minutes you will be in France, as you would have already done border control you can simply disembark the train and join the motorway, there is a petrol garage conveniently located at the exit from le shuttle on the French side in Calais.

Make 1000s of drivers drive 1km extra to try and persuade you to visit shops. Puts their carbon neutrality messaging to shame

Lots of shops and clean and tidy. Food is pricy but expected.

This place could do with some more options for eating especially one which is open 24hours.

Very interesting to see. Good experience if it was the first time ...

Rock Bottom, absolutely no traffic management. Checked in on time. Long passport queue, pulled out for random additional checks. Was put back at end of next queue. Missed train. Only terrible catering from a van in waiting area.

We went there early in order to have a meal before catching our tunnel train at about midnight. Had to find that all the restaurants except the Starbucks which had some expensive sandwiches for us were closed. Who would have thought a major traffic node like that would have such restrictive opening times. You should check beforehand if you want to have a bite and not make assumptions as we did.

sometimes you have to wait for hours, sometimes for an hour and a half in folkestone unless you pass as a tourist and you can book your train for a certain hour