End User University

End User University is a multimedia-based marketing and training firm that provides eLearning libraries and delivery platforms for businesses, call centers, resellers, and manufacturers of unified communications and technology products. Since 1995, the company has trained over 5 million end users and offers courses covering Avaya, Cisco, Microsoft, Samsung, and Polycom products. The platform helps organizations reduce help-desk calls, eliminate employee downtime, and increase product adoption through professionally designed training modules.

The company offers three distinct ways for users to access training content: IP Address access for automatic portal entry without login, User List access requiring a user ID and password, and Administrator Control for manually setting up end users with logins. Additionally, training modules are SCORM-compliant for integration into Learning Management Systems, and can be delivered as enhanced Flash formats or mp4 videos optimized for mobile devices.

End User University provides flexible delivery options including cloud-hosted solutions on a dedicated server, intranet hosting via VMWare ESX or Hypervisor, and live or remote training sessions. Live training offerings include support for deployment team leaders, program design and implementation, train-the-trainer sessions, and customized at-a-glance reference materials to ensure employee success with new devices.

The platform is designed for businesses and call centers using unified communications, resellers of unified communications technology, and manufacturers of such products. It helps resellers generate recurring revenue with low-cost, high-margin training solutions, while manufacturers improve customer satisfaction through a consistent training experience that reduces support costs.

Pricing plans are described as flexible and affordable, with no long-term contracts required. Clients can start or stop plans as needed without incurring additional costs, and all plans include unlimited access to the entire video library for a chosen manufacturer. Concurrent licenses are shared between multiple users, allowing payment only for the access actually needed.

The training process involves selecting a plan that fits organizational needs, deploying content via the eLearning platform, and monitoring usage through the learning admin portal. Administrators can control distribution, choose specific training programs to deploy, and track individual usage depending on the access method selected for their team.

The company states it has been operating since 1995, originally known as VoIPTrainer before becoming a product of 4What Interactive. It is part of a multimedia-based marketing and training firm that has secured long-term relationships with Fortune 500 firms and won numerous industry awards for its innovative approach.

Reviewers consistently praise the instructors for being knowledgeable and responsive, the content for being well-structured and comprehensive, and the platform for being user-friendly. Many users highlight the practical examples and real-life scenarios that help them apply what they learn, as well as the prompt support team that addresses queries effectively.

The Trustburn rating is 4 out of 5 stars based on 9 reviews. The most recent feedback comes from November 2023, with the oldest review dated December 2022, showing a consistent pattern of satisfaction among users who have completed courses on the platform.

To get started, prospective clients can call 1-888-464-9428 extension 105 for sales and partner inquiries, or extension 115 for customer service. The website also provides a contact form to request more information or obtain access to product demos for various manufacturers.

The platform integrates with Learning Management Systems through SCORM-compliant modules and supports various device types including desktops and mobile phones. It also offers virtual machine hosting on VMWare ESX or Hypervisor for intranet delivery, ensuring compatibility across different technical environments.

Some reviewers mention that the platform is particularly effective for reducing help-desk calls and increasing product adoption, while others note the practical value of the quizzes and assessments in gauging understanding. The combination of video, audio, animation, and interactivity is cited as a unique approach to blending training with sales tools.

The company offers a variety of live training sessions including support for deployment team leaders, program design, train-the-trainer sessions, and customized reference materials. These sessions combine technical product knowledge with change management strategies to drive a return on investment for unified communications or technology purchases.

The platform allows for flexible delivery methods such as IP Address access, User List access, and Administrator Control, each with different tracking capabilities. IP Address access is noted as the most efficient method for administrators and end-users, though it does not allow for individual usage tracking.

The company provides a secure co-branded Customer Training and Learning Portal loaded with access to product demos and eLearning modules. This portal is designed to help resellers deliver added value to their customers while reducing help desk calls and training costs.