3 years ago
I started shopping at Emily's about 4 years ago. H...
I started shopping at Emily's about 4 years ago. Have sent at least a dozen or more people their way. Loved seeing the cute, trendy and affordable items that the store offered through social media and supporting small businesses. Unfortunately for me, I am cutting ties with Emily's Boutique and I want to tell you why. I do all my shopping online and I recently ordered a dress that was $40, shipping was $7 and tax was $3 and some change. My total for the dress was $50.12. The dress didn't fit, the pockets were kinda funky for my hips, so I sent it back ($3.53 for 2 day shipping), exchanged it for a super cute $36 top. I was then charged $7 shipping again. Which, you would think I would have a $7 credit (if you do the math), right? nope. I was contacted by Emily's to pay $3.20 more to have the $36 top sent to me. I paid $53.20 for a $36 blouse. Oh, and the shipping label on the top was $3.83 (not $7). When I tried to settle it with Emily's through private messages, all I got was "have a good day", "sorry you are upset" and "here's 15% off your next order"......not a word about me paying over $50 for a $36 top. Needless to say, I won't be doing business with this shop anymore. They get a "poor" rating because of the customer service I was given and the ridiculous amount I was charged for one $36 top.